Vision to Action: Equity - Group 4 by https://padlet.com/GUTCCFC/zz0rvx9pjf9fkq73 en-us 2024-06-12 13:48:31 UTC 2024-07-02 16:42:31 UTC hello@padlet.com Policies dc1470 https://padlet.com/GUTCCFC/zz0rvx9pjf9fkq73/wish/3025908831

  • Reducing barriers through culturally, linguistically competent communication and engagement to ensure equitable access to services.


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  • cross-Divisional collaborative team (DEI, Communications, Strategic Planning and Engagement)

  • marketing team

  • Community of Practice (CoP) core team (governing body)

  • People with lived experience

  • Self-Advocacy Association of New York State (SANYS)

  • media (Office of General Services?)

  • agency website

  • community leaders

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    • contract with PR/Marketing company

    • create a communication strategy that identifies the level engagement of the people that informs our outreach efforts

    • create an ongoing digital marketing strategy

    • Equitable access to services through communication

    • education on how to use service access tools (e.g., website)

    • equity and diversity among those who are employed by OPWDD

    • active community engagement and outreach

    • coordinate outreach efforts across divisions

    • community engagement calendar of activities

    • coordination of data analytics

    • having staff who are linguistically competent will participate in community and outreach (reference Group 4 Linguistic Competence Policy)

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  • analyze the communication practices of the community, (i.e., facebook, whatsapp, weechat, snapchat, tiktok)

  • at first point of agency initiated contact, staff will engage with the assumption that people may be unfamiliar with OPWDD

  • staff will treat people with respect


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    • staff will demonstrate humility, openness, and caution

    • staff will demonstrate empathy

    • staff awareness of variants of communication across communities

    • Staff embrace the concept of "equity mindedness" and feel it is their responsibility to identify inequity within OPWDD

    • staff will be open to new ways to engage with different communities

    • People receiving services will experience equitable access to services

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