Customer journey map to a hawker centre by Chiu Yee Hur student https://padlet.com/chiu_yee_hur/customerjourneymap Made with a wish on a star en-us 2018-01-18 04:39:15 UTC 2025-11-22 11:51:39 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Clouds.png Feeling hungry chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222299556 2018-01-18 04:56:11 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222299556 Persona of the customer anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222299615 2018-01-18 04:56:59 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222299615 LEGEND: BLUE chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222299731 CUSTOMER PROCESS FLOW]]> 2018-01-18 04:58:24 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222299731 LEGEND: YELLOW chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222299739 DECISION MAKING]]> 2018-01-18 04:58:33 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222299739 LEGEND: WHITE chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222299746 NOTES ABOUT THE CUSTOMER JOURNEY MAP - POSSIBLE AREAS TO IDENTIFY CHALLENGES & ISSUES]]> 2018-01-18 04:58:41 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222299746 Making way to the hawker centre chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222300065 https://goo.gl/vKazeb]]> 2018-01-18 05:02:35 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222300065 link to persona chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222300329 https://app.xtensio.com/folio/nhjl6szf]]> 2018-01-18 05:07:22 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/222300329 Mode of transportation anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223620444 Walking]]> 2018-01-23 02:51:38 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223620444 Observe wether the food center is crowded or not anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621291 2018-01-23 02:59:26 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621291 Photo of the place anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621487 2018-01-23 03:01:08 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621487 Is the customer the sort who doesn't mind waiting, the sort who would like to get things done with quickly chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621714 2018-01-23 03:03:06 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621714 If not crowded then.. anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621767 2018-01-23 03:03:35 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621767 Go to eat from their favourite western stall anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621797 2018-01-23 03:03:55 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621797 If is crowded, then... anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621858 2018-01-23 03:04:19 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621858 Go to the nearby coffee shop anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621940 2018-01-23 03:05:09 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223621940 Decided if customer wants to eat there chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223622137 2018-01-23 03:06:56 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223622137 Decide if customer wants to pack food chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223622486 2018-01-23 03:09:56 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223622486 Is the stall open chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223622583 2018-01-23 03:10:49 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223622583 Is the order able to be fulfilled completely? chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223622678 2018-01-23 03:11:48 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223622678 If not open, Is the customer open to alternative choices chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223622881 2018-01-23 03:13:30 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223622881 Is she going anywhere else after buying the food? anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223624252 This may have impact in how the food is packed!]]> 2018-01-23 03:26:29 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223624252 Possible END state of her customer journey anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223624433 Assuming customer is on the way home]]> 2018-01-23 03:28:15 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223624433 Received her orders and went home happily anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223624448 2018-01-23 03:28:28 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223624448 Is the customer carrying anything else? anton_ang_jia_jun https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223626372 2018-01-23 03:35:32 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/223626372 If no is she OK with certain shortfalls in ingredients chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/224511300 2018-01-25 04:37:34 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/224511300 Went home with her orders, but not fully satisfied! chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/225924377 2018-01-30 03:07:12 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/225924377 Went home with alternative food orders chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/225924555 2018-01-30 03:08:21 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/225924555 Left the place empty handed chiu_yee_hur https://padlet.com/chiu_yee_hur/customerjourneymap/wish/225924635 2018-01-30 03:08:53 UTC https://padlet.com/chiu_yee_hur/customerjourneymap/wish/225924635