What are some of the struggles you see from clients' engagement using telehealth? What strategies do you use to manage these? by Amber Olson

ambernolson — 2024-06-18 20:12:39 UTC

Clearly articulate expectations including private space, good wifi, need to be able to see you to provide a specific service

ambernolson — 2024-06-18 20:13:10 UTC

Set boundaries around what you will cover when they are not in a private space.

ambernolson — 2024-06-18 20:13:21 UTC

Ask them to go to a private space.

ambernolson — 2024-06-18 20:14:02 UTC

When people are not showing, are not in a private space regularly, will talk to them about it.

ambernolson — 2024-06-18 20:15:24 UTC

Set a boundary around scheduling follow-up appointments. Make exceptions for clients with medical issues or unique situations.

ambernolson — 2024-06-18 20:18:47 UTC

When a client indicates lack of connection, encourage them to come in for visits because connection, especially via phone, is difficult.

ambernolson — 2024-06-18 20:19:07 UTC

Do not offer phone. A very rare exception for unique cases.

ambernolson — 2024-06-18 20:19:53 UTC

Problem solving with scheduling, reminders, alarms, etc. When possible, same time/day is helpful

ambernolson — 2024-06-18 20:23:24 UTC

Offer a recommendation about what might be best for their care. Can embed their fear about coming in person or being seen, as part of their care plan

ambernolson — 2024-06-18 20:26:30 UTC

Explaining to clients what can happen in the office/in-person that benefits them in their care.