1. Classroom Environment (Academic Discussion)

Context: A university student participates in a group project meeting.

2. Tech Support Chat (Customer service)

Context: A customer contacts support to fix a frozen laptop screen.

Let´s start with the first one:

1. Classroom enviroment (A university student participates in a group project meeting.)

Language Analysis:

Formality/Register:Neutral to informal. The tone is friendly and collaborative, appropriate for peer interaction in a classroom.

Vocabulary:Academic but accessible: “presentation,” “outline,” “research,” “draft.” These are common in student settings.

Grammar accuracy:All sentences are grammatically correct and clearly structured. Contractions (“should we,” “let’s”) reflect natural spoken English.

Pragmatic use:Politeness is expressed through inclusive suggestions (“should we,” “let’s aim”), and roles are negotiated respectfully. Cultural norms of teamwork and equal contribution are respected.

A customer contacts support to fix a frozen laptop screen.

Formality/Register:Formal.

The support agent uses polite, professional language. The customer is direct but courteous. This register is appropriate for service interactions.

Vocabulary:Technical and functional: “screen freezing,” “model,” “force a restart.” These terms are accurate and relevant to troubleshooting.

Grammar accuracy:Sentences are well-structured and grammatically correct. The agent uses polite imperatives (“Please press and hold…”) and conditional phrasing (“Could you tell me…”).

Pragatic use:Politeness is shown through empathy (“I’m sorry to hear that”) and clear, step-by-step instructions. The agent avoids jargon and respects the customer’s need for clarity. Cultural norms of customer service patience, helpfulness, and professionalism are upheld.

1.Classroom enviroment.

The classroom scenario demonstrates effective use of neutral to informal language appropriate for peer collaboration. One of its strengths is the clarity of communication. Phrases like “Should we start by brainstorming ideas?”and “Let’s aim to finish the outline by Thursday” are direct and easy to understand. The tone is friendly and inclusive, which encourages participation and reflects a cooperative academic setting. Vocabulary such as “presentation,” “renewable energy,” and “case studies” is relevant and suitably academic, helping maintain focus on the task.

Grammar is accurate throughout, with correct use of conditionals (“if someone else can handle the slides”) and future intentions (“we can rehearse on Friday”). The use of contractions (“let’s,” “that works”) adds a natural, conversational flow without compromising clarity.

However, there is room for improvement. The vocabulary, while appropriate, could be more precise. For example, instead of “look up some case studies,” a phrase like “compile relevant case studies from peer-reviewed sources” would elevate the academic tone. Additionally, while the informal register suits peer interaction, a slightly more formal tone might be beneficial when presenting ideas to a professor or during graded discussions.

Overall, the language is well-suited to the context, but refining vocabulary and adjusting formality based on audience could enhance effectiveness and professionalism in academic settings.

The classroom dialogue demonstrates strong use of neutral to informal register, which suits peer-to-peer academic collaboration.

Strengths:

Politeness and inclusion: “Should we start…” invites collaboration.

Task-focused vocabulary: “Outline,” “rehearse,” and “slides” are relevant and clear.

Clear structure: Each speaker contributes a distinct role or idea.

Areas for Improvement:

Vocabulary precision: Instead of “look up some case studies,” use “compile peer-reviewed case studies” to elevate academic tone.

Formality adjustment: If the conversation were with a professor or during a formal presentation, phrases like “Hey team” could be replaced with “Good afternoon, everyone” or “Shall we begin?”

Time management clarity: “Let’s aim to finish…” could be more specific: “Let’s finalize the outline by 5 PM Thursday to allow time for revisions.”

Enhancement Suggestion:

In more formal academic settings, shifting to a semi-formal register and using discipline-specific vocabulary (“data synthesis,” “visual aids,” “presentation flow”) would improve professionalism and clarity.

The tech support scenario uses a neutral to formal register, which is appropriate for professional customer service.The vocabulary is functional and avoids jargon, making it accessible to a general audience.

Strengths:

Polite and professional tone: “Could you tell me your laptop model?” uses modal verbs to soften requests.

Clear instructions: Step-by-step guidance is easy to follow.

Empathy and reassurance: “Let me know what happens” keeps the user engaged and supported.

Areas for Improvement:

Diagnostic depth: Add follow-up questions like “Have you installed any new software recently?” or “Is the device overheating?” to better assess the issue.

Vocabulary specificity:

The customer could say “The screen freezes when I open Chrome” instead of the general “keeps freezing.”

Confirmation language: After giving instructions, the agent could say “Did that resolve the issue?” or “Is the screen responsive now?” to close the loop.

Enhancement Suggestion:

To improve efficiency and customer satisfaction, the agent could use structured troubleshooting language like “Step 1: Restart the device. Step 2: Check for updates…” and offer next steps if the issue persists.

Each one offers oportunities to practice vocabulary and different interaction styles.

The first one is a Customer Service – Informal (Casual Store Interaction)

the second one is an academic discussion.

• Register: Informal/conversational. is casual and spontaneous, typical of friendly or social interactions between equals.

• vocabulary: Informal / Slang / Everyday speech. Use expressions like “Wassup?”, “Yo, man”, “fire”, “no cap”, “you the real MVP”, “bro”, “tryna get”

• Grammar accuracy: Low (intentionally non-standard). Contractions, omissions, and informal structures are used to sound natural.

• Pragmatic use: To create closeness, trust, and empathy with the listener; express personality and social connection.

• Register: Formal / Professional. The tone is respectful and structured, used in institutional and academic settings.

• Vocabulary: Academic / Technical / Institutional. Use expressions like “academic performance”, “evaluation meeting”, “critical cases”, “behavioral concerns”, “follow-up actions”

• grammar accuracy: High (grammatically correct and precise) – full sentences, correct verb tenses, and formal structures are required.

• Pragmatic use: To communicate information clearly, objectively, and respectfully in a professional context.

The presence of slang (fire, no cap, bro, bet) indicates membership in a common culture, especially between young speakers. They enable expression of emotion, passion, and identity in a way Formal English cannot. Pragmatically, this sort of language provides trust and familiarity, showing that effective communication is not necessarily about being grammatically correct but about sounding natural and appropriate to the situation.

Informal language in this conversation mirrors how English is actually used in real-life, everyday communication. It's adaptable, expressive, and rich in social meaning. Rules of grammar are bent—or sometimes simply disregarded—when the aim is to connect rather than be precise.

On the other hand, The academic evaluation committee dialogue, demonstrates how formal language instills order, exactness, and professionalism. Language in institutional or scholarly situations must present information objectively, avoid ambiguity, and establish respect among participants. Here, uses such as "academic performance," "critical cases," and "behavioral concerns" not only indicate specialized lexis but also seriousness and responsibility.

Syntactically, formal English requires full forms, the correct verb forms, and semantic coherence. Sentences such as "We will begin with the overall academic performance of the group" or "I suggest referring him to the school counselor" are semantically clear and syntactically correct, which means that observations and decisions are expressed with accuracy. This is particularly critical where academic or institutional results hang in the balance based on accurate interpretation.

Pragmatically, language of this nature conveys authority, respect, and professionalism. Formality of language helps to keep things in perspective and keep the issue at center stage and not opinion.

Specific Examples

• “Wassup? You lookin’ for somethin’ fresh today?” – shows reduced forms (lookin’), informal greeting (Wassup), and colloquial tone.

• “My old ones are dead, like… real dead.” – uses figurative speech; “dead” means “worn out,” not literally deceased.

• “These ones feel mad comfy! Like walkin’ on clouds, no cap.” – informal intensifier (mad comfy), idiomatic expression (no cap = “I’m not lying”).

Strengths

• Authenticity and natural flow: The dialogue sounds realistic and reflects genuine speech patterns found among younger speakers, especially in commercial or casual settings.

• Effective pragmatics: Despite grammatical irregularities, the communication is clear. The seller and buyer successfully establish rapport and achieve their communicative goal — completing a purchase.

• Cultural representation: The language shows awareness of how identity, tone, and slang express belonging to a specific social or generational group.

Areas for Improvement

• Overuse of slang: While slang makes it authentic, too much may confuse non-native speakers. A balance between colloquial and standard English could improve comprehension.

• Limited vocabulary range: Expressions like fire, bro, mad comfy are vivid but repetitive. Expanding vocabulary with mild colloquialisms (e.g., cool, really nice, super comfortable) can increase clarity.

• Grammar awareness: In an educational context, students should recognize that such informal contractions (tryna, lookin’) are context-bound and not suitable for academic writing or formal speech.

• Suggestion:
  Encourage learners to identify which elements of informal speech are acceptable in social conversations but inappropriate in professional communication. Use the dialogue to discuss code-switching — changing language style depending on the context and audience.

Specific Examples

• “We’ll start by reviewing the overall academic performance of the group.” – complete and structured sentence; precise vocabulary.

• “Students who missed over 15 classes without justification.” – demonstrates formal reporting style.

• “I recommend referring him to the school counselor for behavioral follow-up.” – indirect, polite tone typical of institutional language.

Strengths

• Clarity and organization: Ideas are presented logically — beginning with general performance, followed by critical cases, and concluding with decisions.

• Professional tone: The use of academic and institutional vocabulary (evaluation, monitoring, intervention) ensures seriousness and respect.

• Pragmatic appropriateness: The speakers remain objective and neutral when discussing sensitive issues (failure, absenteeism, behavior).

Areas for Improvement

• Emotional neutrality vs. engagement: While formality ensures professionalism, the dialogue could include more empathetic language (e.g., We should support these students further), balancing authority with care.

• Repetitive structure: Phrases like critical cases appear multiple times. Varying word choice (problematic cases, students at risk) would enrich expression.

• Limited interactional markers: The tone could be softened by occasional agreement markers (That’s a good point, I completely agree), making the discussion more collaborative.

Suggestion:
Model this dialogue to practice formal reporting and decision-making discourse. Encourage learners to maintain grammatical accuracy while including empathy and teamwork markers to make institutional discussions more human and cooperative.

Scenario 1: Job Interview

Context:
A recent university graduate is attending a job interview for a position as a customer service representative at an international company. The interviewer asks questions about previous experience, communication skills, and reasons for wanting the job.
Purpose:
To demonstrate professionalism, confidence, and the ability to communicate clearly in a formal context.
Language style:
Formal and polite.
Typical expressions:

• “Thank you for giving me this opportunity.”

• “I believe my skills are a good match for this position.”

• “Could you please tell me more about the company culture?”

Scenario 2: Medical Appointment

Context:
A patient visits a clinic to discuss recurring headaches with a doctor. The patient must describe symptoms clearly, answer questions about habits and health, and understand the doctor’s advice.
Purpose:
To communicate health concerns clearly and receive accurate medical guidance.
Language style:
Neutral to formal, with emphasis on clarity and politeness.
Typical expressions:

• “I’ve been having headaches for the past two weeks.”

• “They usually get worse at night.”

• “Should I take any medication or change my routine?”

Scenario 1: Job Interview

Level of Formality:
The language used in this context is formal. Expressions such as “Thank you for giving me this opportunity” and “I believe my skills are a good match for this position” show respect and professionalism, which are essential in a job interview.

Vocabulary:
The vocabulary is professional and specific to the work environment. Words like skills, position, opportunity, and company culture are commonly used in professional conversations. The tone avoids slang or contractions (e.g., using I am instead of I’m).

Grammar and Structure:
Sentences are well-structured, complete, and grammatically correct. For example, the sentence “Could you please tell me more about the company culture?” demonstrates proper use of polite modal verbs (could) and indirect questions.

Pragmatic Use:
Politeness and cultural norms are respected. The speaker expresses gratitude and interest, listens carefully, and avoids interrupting. The interaction follows a turn-taking pattern typical of professional interviews.

Scenario 2: Medical Appointment

Level of Formality:
The language used here is neutral to formal. While the tone is polite, it is also direct enough to describe symptoms clearly. Phrases like “I’ve been having headaches for the past two weeks” are common and natural in medical contexts.

Vocabulary:
The vocabulary is specific to health and symptoms — words like headache, symptoms, routine, and medication help ensure clarity. The use of time expressions (for the past two weeks) and descriptive phrases (get worse at night) adds precision.

Grammar and Structure:
The grammar is correct and appropriate. The present perfect tense (I’ve been having) correctly indicates a condition that started in the past and continues in the present. The patient uses complete sentences rather than fragments, ensuring clear understanding.

Pragmatic Use:
The speaker uses polite language and shows cooperation with the doctor by giving precise information and asking questions respectfully. The doctor, in turn, would respond using clear explanations and possibly simpler terms for understanding

Step 3 – Reflection 1: Job Interview

In the job interview scenario, the use of formal and polite language was essential to create a professional impression. One of the main strengths of the dialogue was the use of expressions that demonstrated respect and confidence, such as “Thank you for giving me this opportunity” and “I believe my skills are a good match for this position.” These phrases show a positive attitude and genuine interest in the job. The vocabulary was appropriate for the business context, focusing on terms related to employment, skills, and company culture. The grammatical structures were correct and used in complete sentences, which contributed to clarity and fluency.

However, one possible area of improvement could be the use of a wider variety of professional expressions and connectors to make the speech sound more natural and sophisticated. For example, adding phrases like “In my previous experience…” or “I have developed strong communication abilities through…” could enhance the response. Another improvement would be to practice intonation and body language to strengthen oral communication.

Overall, this scenario helped me understand how formality, grammar accuracy, and vocabulary choice affect the success of a professional interaction. Maintaining a polite tone, using clear sentences, and showing enthusiasm are key elements for effective communication in job interviews.

Scenario 1: Job Interview

Example 1 (Grammar):
Original: “I am good with people and like to help them.”
Improved: “I am good at interacting with people and enjoy providing customer support.”

Example 2 (Vocabulary):
Original: “I want this job because it is interesting.”
Improved: “I am particularly interested in this position because it aligns with my communication skills and career goals.”

Example 3 (Detail):
Original: “I worked in a store.”
Improved: “I worked in a retail store where I developed strong customer service and problem-solving skills.”.

Suggestion:
Before an interview, prepare short answers that include specific examples of past experiences using formal connectors (e.g., “In addition,” “Furthermore,” “As a result”). Practicing in front of a mirror or recording answers can also help improve fluency and confidence.

Scenario 2: Medical Appointment

Example 1 (Grammar):
Original: “I feel sick since yesterday.”
Improved: “I have felt sick since yesterday.”

Example 2 (Vocabulary):
Original: “That thing in my head hurts.”
Improved: “I have a persistent headache that gets worse at night.”

Example 3 (Detail):
Original: “I don’t feel well.”
Improved: “I’ve been feeling dizzy and tired, especially in the mornings.”

Suggestion:
Before a medical appointment, prepare a short note listing symptoms using precise medical terms (e.g., “sharp pain,” “stomach discomfort,” “for two weeks”) and time expressions (“since Monday,” “for three days”) to ensure accuracy and fluency when communicating with the doctor.

The language used is formal, appropriate for a work environment. Polite expressions are used ("Good morning," "Thank you for your punctuality," "Understood, sir") and a respectful tone are observed.

Vocabulary:

Professional vocabulary predominates, with words appropriate to the work environment: "progress report," "design phase," "software compatibility," "supplier," "solutions." Colloquial or sparse expressions are not used, which reinforces the formality of the context.

Grammatical Accuracy:

Sentences are correctly structured and clear. Complete constructions are used, without unnecessary repetitions or omissions. Grammar is precise and appropriate for the formal register.

Pragmatic Use of Language:

Courtesy, respect, and communicative hierarchy are evident. Requests are expressed indirectly and diplomatically ("Please prepare a detailed report," "I'd like to get started..."), which is typical of cultural norms in work settings. The exchange reflects cooperation and professionalism.

In this scenario, it's clear that the language used was completely formal and appropriate for the work context. Participants showed respect and courtesy in their interventions, especially when addressing others, using expressions such as "Good morning," "Understood, sir," or "Please." This reflects professional communication where tone is carefully considered and a clear hierarchy is maintained. Furthermore, the vocabulary was technical and precise, helping to convey information clearly and orderly.

One of the main strengths of the dialogue is the clarity with which ideas are expressed. Each participant speaks briefly but concisely, avoiding confusion or repetition. Good grammatical coherence is also evident, as the sentences are well-structured and the message is easily understood.

However, the "naturalness of language" could be improved, as the dialogue sometimes feels too stiff. In a real-life work situation, while maintaining formality, it's possible to use a more fluid or approachable tone without losing respect. Additionally, some comments of recognition or encouragement among colleagues could be included to reinforce teamwork.

Overall, the language was appropriate and fulfilled its communicative purpose. Adjusting small details such as tone or spontaneity would make the interaction more natural and allow communication to flow more effectively within the work environment.

Level of Formality:

The language is informal, appropriate for a conversation between friends. Spontaneous expressions are used in a relaxed and friendly tone ('It's so hot,' 'Oh, come on,' 'I didn't cheat.')

Vocabulary:

The vocabulary is everyday and familiar, with short, natural, and expressive phrases ('Yes, thank you!' 'Oh, come on!') and informal words that reflect trust between the speakers.

Grammatical Precision:

Although the sentences are shorter and more direct, they maintain an understandable grammatical structure. The style is less rigid than in the formal style, but remains consistent with oral conversation.

Pragmatic Use of Language:

Spontaneity predominates. Polite phrases are not used, as they are not necessary between friends. The conversations are conducted naturally and reflect a friendly atmosphere.

The language used is clearly informal and reflects an everyday situation between friends. The tone of the conversation is noticeably relaxed, spontaneous, and friendly, which is appropriate for the context. Expressions such as "Oh, right!" or "Hahaha, that was an accident" demonstrate trust and familiarity between the two. This type of vocabulary allows communication to be fluid and natural, strengthening the bonds of friendship and creating a pleasant atmosphere.

One of the main strengths of this dialogue is its naturalness. The sentences are short and simple, making the exchange dynamic and easy to follow. Furthermore, the use of colloquial language facilitates the expression of emotions and the connection between the characters. There are no grammatical errors that interfere with comprehension, and the conversation flows in a coherent and entertaining manner.

However, one possible area for improvement could be the use of more varied vocabulary or the incorporation of phrases that add more substance to the dialogue, without losing its informal tone. The structure of some expressions could also be more carefully considered to maintain a coherent approach without becoming overly formal.

Scenario 1

Aspects that could be improved. For example, the tone is very rigid, which makes the interaction seem somewhat forced. In a real-life situation, while maintaining formality, more natural phrases could be used to soften the communication, such as: “We've made a lot of progress, but we still face some technical challenges” or “I'll send you the report by Friday so you can review it at your leisure.” Vocabulary could also be expanded to include expressions of recognition or motivation, such as “Good work, team” or “Thank you for your effort.”

Scenario 2

There are some aspects that could be improved. For example, the vocabulary could be slightly varied to avoid repetition and enrich the dialogue: instead of repeating "Hahaha!" several times, expressions like "That's hilarious!" or "I can't believe it" could be used. It would also be helpful to balance the informal tone with more complete sentences, without losing their naturalness. For example, "Of course" could be replaced with "Yeah, sure, let's play" at times to provide more context.

• Legal advisory session (Formal context).

  
  

  Context:

  Katherine visits a legal office to seek advice after being dismissed from her job without notice. She speaks with Mr. Gómez, a labor lawyer.

  
  

  Setting:

  Formal office environment, professional tone, legal vocabulary, respectful interaction.

  
  

  Purpose of Communication:

  To explain the situation clearly, ask for legal advice, and understand next steps.

  
  

  Common Vocabulary & Expressions:

• “Job contract”

• “Pay”

• “Fired”

• “Work problem”

• “Paper from the company”

• “Can you help me?” / “I need advice”

• “What should I do?” / “Do I have rights?”

  
  

  
  

Scenery 02

• Hair salon - Style consultation (Informal context).

  
  

Context:

Camila goes to the salon Glow & Style because she wants a big change in her appearance. She speaks with Daniel, a professional stylist.

Setting:

Friendly and relaxed environment. The conversation includes style ideas, preferences, and suggestions for a bold new look.

Purpose of Communication:

To explain what kind of makeover she wants, ask for advice, and agree on the final style.

Common Vocabulary & Expressions:

• “New style”

• “Cut it short”

• “Change my hair color”

• “Extreme look”

• “I want something different”

• “Can you help me?” / “What do you think?”

• “Let’s try something bold”

• Register: Formal and respectful, appropriate for a legal setting.

• Vocabulary: Simple but correct. Words like “paper,” “money,” and “job” are understandable, though not very precise.

• Grammar: Mostly correct. Short sentences help with clarity.

• Pragmatics: Mr. Gómez uses polite and empathetic language. Katherine expresses her problem clearly, though she could use more specific terms.

Scenario 2: Hair Salon

• Register: Informal to neutral, suitable for a beauty service.

• Vocabulary: Clear and expressive. Camila uses phrases like “big change” and “bold,” which show emotion and intention.

• Grammar: Natural and correct.

• Pragmatics: Daniel uses encouraging language and asks questions to understand Camila’s preferences. The tone is friendly and supportive.

In this conversation, the lawyer Mr. Gómez speaks in a formal and polite way. He listens to Katherine and uses respectful questions like “Can you tell me what happened?” and “Did they give you any money or letter?” These questions help Katherine explain her problem. His tone is calm and professional, which is good in a legal office.

Katherine speaks clearly, but she uses simple words like “paper” and “money.” These words are easy to understand, but they are not very specific. In a legal situation, it is better to say “termination letter” or “compensation.” These words help the lawyer understand the case better. Also, Katherine says “I worked there for three years.” This is correct, but she could say “I have worked there for three years” to show that her job is still important now.

The grammar in the conversation is mostly correct. The sentences are short and easy to follow. The vocabulary is basic, but it works. Still, using more formal and clear words would make the communication stronger. Katherine could prepare before the meeting by writing down her situation using better words and time expressions like “since last week” or “for three years.”

This reflection shows that good vocabulary and grammar help people explain problems better and get the right help.

Scenario 02 - Hair salon

In this conversation, Camila wants a big change in her hair. She says “I’m tired of my hair” and “I want something bold.” These words show her feelings, and Daniel listens carefully. He answers with friendly phrases like “That sounds exciting!” and “Let’s make it amazing!” This makes Camila feel happy and confident. The tone is relaxed and friendly, which is good for a salon.

The vocabulary is simple and clear. Camila uses words like “cut it short” and “change the color.” These are easy to understand, but she could use more specific words like “pixie cut” or “red highlights.” This helps the stylist know exactly what she wants. Daniel also asks if she has a photo. This is a good idea because it helps avoid mistakes.

The grammar in the conversation is correct. Both speakers use short and clear sentences. Camila could improve her vocabulary by learning more words for hairstyles and colors. Daniel could confirm the plan before starting, saying something like “So you want a short cut with red highlights, right?”

This reflection shows that good communication in a salon helps the client feel safe and happy. Using clear and specific words makes the result better and helps both people understand each other.

Example 1 (Grammar):

In the legal scenario, Katherine says, “I worked there for three years.” While this is grammatically correct, it could be improved by using the present perfect to show relevance to the current situation: “I have worked there for three years.” This tense connects her past employment to the present legal issue.

Example 2 (Vocabulary):

Katherine says, “They didn’t give me any paper.” This is understandable but vague. A more precise and formal version would be: “I didn’t receive a termination letter.” Using specific legal vocabulary helps the lawyer understand the problem more clearly and prepares better advice.

Example 3 (Detail ):

When Katherine says, “My boss said I should not come back,” she could add more detail to strengthen her case: “My employer told me I was dismissed due to cost reductions, but I received no written notice or compensation.” This version includes context and supports her legal claim.

Suggestion:

Before meeting with a lawyer, the client could prepare a short summary of the situation using clear time expressions ( “last Monday,” “for three years”) and formal vocabulary ( “dismissed,” “compensation,” “contract”) to make the conversation more effective and professional.

Scenario 2: Hair Salon – Camila and Daniel

Example 1 (Grammar):

Camila says, “I want to cut it short.” This is correct, but she could make it more natural by saying, “I’d like to cut it short.” Using “would like” adds politeness and fits better in customer service interactions.

Example 2 (Vocabulary):

Camila says, “I’m tired of my hair.” This expresses emotion, but a clearer version would be: “I’d like a fresh new look.” This phrase is more positive and helps the stylist understand her goal.

Example 3 (Detail):

Camila mentions, “Something bold,” but she could be more specific: “I want a short haircut with bright red highlights.” This gives Daniel a clearer idea of what she wants and avoids confusion.

Suggestion:

Before going to the salon, the client could bring a photo or describe the style using specific words like “pixie cut,” “layers,” or “highlights.” This helps the stylist understand the vision and deliver better results.

Katherine: Good afternoon. I was fired last week. They didn’t give me any paper from the company.

Mr. Gómez: I’m sorry to hear that. Can you tell me what happened?

Katherine: I had a job contract. I worked there for three years. Now I have a work problem.

Mr. Gómez: Did they give you any pay?

Katherine: No, nothing.

Mr. Gómez: I understand. Can you help me with your documents?

Katherine: Yes. I need advice. What should I do? Do I have rights?

Scenario 02

Camila: Hi! I want a new style. I want something different.
Daniel: Great! What do you have in mind?
Camila: I want to cut it short and change my hair color. I want an extreme look.
Daniel: That sounds bold! Can you help me understand what color you want?
Camila: I’m thinking red. What do you think?
Daniel: I love it. Let’s try something bold.

Correction

Scenario 01

Katherine: Good afternoon. I was fired last week, and I didn’t get any paper from the company.
Mr. Gómez: I’m sorry to hear that. Can you tell me what happened exactly?
Katherine: I had a job contract. I worked there for three years, but now I have a work problem.
Mr. Gómez: Did they give you any pay or explain the situation?
Katherine: No, they didn’t give me anything.
Mr. Gómez: Okay. I need to see your job contract. Can you help me with that?
Katherine: Yes. I need advice. What should I do now? Do I have rights?

Scenario 02

Camila: Hi! I want a new style. I’m looking for something different.

Daniel: That sounds exciting! What kind of change do you want?

Camila: I want to cut it short and change my hair color. I’m thinking of an extreme look.

Daniel: Great! Can you help me with a photo or example?

Camila: Yes, I saw one online. It’s short and red.

Daniel: Perfect. Let’s try something bold and make it amazing.