Loyalty Ambition Workshop (F&B/Hotels) by

wenboli4 — 2025-01-03 03:17:10 UTC

Qn: Can you describe the most common guest behaviors and spending patterns (eg, Average nights of stay & %of gaming/foreign/local guest).

Qn: What kinds of experiences and offers do your guests value? Do you see a difference in behavior between the foreigners and local guests?

wenboli4 — 2025-01-03 03:18:13 UTC

Qn: What are your top business goals for 2025 and beyond, and how can the loyalty program enhance your operations or guest experiences?

Qn: Are there any concerns you foresee with the loyalty program, such as operational challenges or guest perceptions?

Qn: Were there any previous negative user behavior involving loyalty program (invites) in the past?

wenboli4 — 2025-01-03 03:18:23 UTC

Qn: What will be your top three wish list items in a loyalty program?

Qn: If a TM tier is introduced, does the BU have the capacity to support it, and would it effectively contribute to meeting your business goals and KPIs?

johantan2 — 2025-01-10 00:43:34 UTC

Qn: Up to what % could your BU support if we were to issue out NG$ to customers when they transaction at your BU?

johantan2 — 2025-01-10 00:47:02 UTC

Qn: As a reward for signing up, what offers / incentive could your BU offer?

johantan2 — 2025-01-10 00:55:37 UTC

Qn: What and where are the touch-points in your respective BU could we use to drive awareness and sign up for the loyalty program?

Resort-wide Offerings & Benefits

2025-01-10 02:41:51 UTC

Qn (Hotels): How are benefits and in-room amenities currently managed? How can hotels leverage on loyalty to drive more upselling opportunities?

Qn (F&B): What benefits/promotions can be offered at DFBCs, owned-tenants and in-park dining to drive traffic? Do you foresee any concerns with point-sharing as a payment mode?

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Qn (all): What are some possible cross-offerings to amplify RWS as a destination?