▶Limit, or avoid, the use of open-ended questions - Open-ended questions require an original, personal response to a question. For example, What do you consider to be the most important qualities of a Personnel Officer? Answers to such questions obviously take a lot more time than yes/no answers or rating scales, put them at the end. And don’t leave too much space for the answer.

▶Use simple rating scales or lists of choices - If the respondent is faced with a long list of scales or choices, they may be put off. Maybe consider five as a maximum.

▶Put your questions in logical order - There should be a flow of questions; one question should logically follow the previous one. You could perhaps start with one or two general questions, and then become more specific.