Service Blueprinting (Travel) by https://padlet.com/crisann010/fc5 Booking of travel package with travel agency en-us 2018-04-29 12:50:46 UTC 2026-01-24 16:36:47 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Send.png Include all the steps that customers take part in as part of the service delivery process crisann010 https://padlet.com/crisann010/fc5/wish/256298721 2018-04-29 12:50:46 UTC https://padlet.com/crisann010/fc5/wish/256298721 Tangibles that customers are exposed to that can influence their quality perceptions crisann010 https://padlet.com/crisann010/fc5/wish/256298722 2018-04-29 12:50:46 UTC https://padlet.com/crisann010/fc5/wish/256298722 Those actions of frontline contact employees that occur as part of a service encounter crisann010 https://padlet.com/crisann010/fc5/wish/256298723 2018-04-29 12:50:46 UTC https://padlet.com/crisann010/fc5/wish/256298723 Invisible contact employees, below the line of visibility crisann010 https://padlet.com/crisann010/fc5/wish/256298725 2018-04-29 12:50:46 UTC https://padlet.com/crisann010/fc5/wish/256298725 Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann010 https://padlet.com/crisann010/fc5/wish/256298726 2018-04-29 12:50:46 UTC https://padlet.com/crisann010/fc5/wish/256298726