ITS Management Process - CSC 08/01/16 by dan https://padlet.com/daniel_jones1/zqrhn7z8w5ao Goal: To conduct communication huddles on a frequent basis to address issues and ensure follow up. en-us 2016-08-01 12:28:50 UTC 2016-08-01 14:25:58 UTC hello@padlet.com ANNOUNCEMENTS daniel_jones1 https://padlet.com/daniel_jones1/zqrhn7z8w5ao/wish/117293036 Provide global information, celebrations, organizational announcements, birthdays, etc.
Transfer of pagers to Call Operater group is on hold. Please stay tuned for details


]]> 2015-12-08 16:57:56 UTC https://padlet.com/daniel_jones1/zqrhn7z8w5ao/wish/117293036 DAILY WORK daniel_jones1 https://padlet.com/daniel_jones1/zqrhn7z8w5ao/wish/117293037 Report out on the following and assign an owner.  Do not problem solve.
Staffing today - Lionel is off all week.   Dan V is off today
Just a reminder that we still should be advertising the helpdesk portal whenever possible. Calls for toner, printer issues work order request etc... should all be done by the customer via portal. Please take those opportunities to train the customers in that aspect.

Road blocks: 
                                                                                                             REMINDERS
Please be sure you are filling out your stats call sheets when you get calls for a status requests

Queue this week: Sandra CSC queue ( 3880 Erick, Roberto)
Aug 13-Sept 3. ( subject to change)

Everyone should be targeting 30 plus calls per day on the day shift.  
Document all information in your tickets.   
Review your tickets for accuracy before escalating  

numbers for friday: ABR 9.43and FCR 78.39 customer inputs into the help desk portal 376 
Weekend numbers abr: 8.26 and 9.25, FCR 75.32 and 73.81 





]]> 2015-12-08 17:07:09 UTC https://padlet.com/daniel_jones1/zqrhn7z8w5ao/wish/117293037 RECOGNITION daniel_jones1 https://padlet.com/daniel_jones1/zqrhn7z8w5ao/wish/117293038 Discuss achievements/successes/patient stories/Recognition
7th month in a row the ABR has gone down. Below 10% for the Month of July!


]]> 2015-12-08 16:56:54 UTC https://padlet.com/daniel_jones1/zqrhn7z8w5ao/wish/117293038