Expressing interest and agreement

Offering assistance

Expressing gratitude and farewell

Requesting Information

Giving Information

Expressing Preferences

Debit card

Credit card

Withdrawal

Deposit

Identity card

Information

Fill in a form

Open a bank card

Transfer money

Borrow money

Teller

Online Banking

Deposit

Payroll Check

Application Forms

Bank Cards

PIN (Personal Identification Number)

ATM (Automated Teller Machine)

Listening

(When the customer listen carefully to the instructions and the explanation, the respond to the customer's needs.)

Speaking

(Explaining about the bank account and the instructions for the customer)

Writing

(The customer fill in the application form, setting up an account, sign the check

Reading

(When the customers fill in the application form, they read the customers document.)

Greeting and welcoming

(Good morning)

Offering Assistance

(How can I help you?)

Requesting Information

(What would you like to know?)

Giving Information

(Explaining about a bank accounts, documents required for opening an account, the differences between checking and savings accounts.)

Explaining the procedure

(Explaining about the processes and the steps like depositing, opening a bank account.)

Expressing gratitude

(My pleasure)

"Good morning, how can I help you?"

"I would like to get some information about bank accounts."

"Can I have your account number and your name, please?"

"You need your original identification card with one photocopy."

"There are two kinds of accounts, a checking accounts, and savings account."

"Please fill out this application form."

You need to deposit a minimum of $5. I will deposit $100."

"Good morning, how can i help you?"

(Polite greeting and question, an interrogative sentence structure "how can i help you?")

"I would like to get some information about bank accounts."

( Conditional statement "i would like", infinitive verb phrase "to get some information.)

"Can i have your account number and your name please?

(Modal verb "can", and subject-verb inversion "i have".

"You need your original identification card with one photocopy."

(Subject-verb-object-structure 'you need your identification card' and prepositional phrase "with one photocopy."

"Please fill out this application form."

(Imperative verb "fill out", and is made polite with the inclusion "please."

Bank accounts

Identification card

Photocopy

Checking account

Savings account

Debit card

Checkbook

Application form

Minimum deposit

Deposit

Withdrawal

Credit card

ATM machine

Speaking skills

(Giving clear and concise information about loan procedure)

Listening

(Listen to the customer's inquiries and concerns)

Writing

(Take notes while asking the question for example the total cost of the construction will be)

Appointment confirmation

(Confirm an appointment with Mr. Rachel at 3.00 p.m.)

Greeting

(The customer introduces himself and confirms the purpose of his appointment.)

Explain the purpose

(The customer explains the purpose of the loan to build a house)

Seeking Information

(Mr. Rachel ask the customer about his annual income and other potential income.

"Hello, I have an appointment with Mr. Rachel at three o'clock."

"What is your name?"

"My name is Carl Schneider"

"It's about the loan. You can go now to Mr. Rachel's office; he's expecting you."

"My wife and i would like to build a house, and i want to apply for a loan so that we can do that."

"How much will the house construction cost in total?"

We've spoken with the construction company, and they assume a total of 450.000 euros."

"I'm confident that we can give you the credit, but I need to talk to my supervisor first."

"You'll get back to me by phone?"

"Okay, sounds great. Thank you very much. Goodbye, Mr. Rachel."

"Talk soon, Mr. Schneider."

"Hello, Mr. Schneider, I have good news. We can give you the loan at a two percent interest rate per year."

"Awesome, that sounds perfect. I'll come by next week to sign the contract."

"Hello, I have an appointment with Mr. Rachel at three o'clock."

(Greeting and introduction, present simple tense "i have an appointment", prepositional phrase "at three o'clock.")

"What is your name?"

(Direct question using "what", present simple tense is in "is")

"My name is Carl Schneider"

(Simple declarative sentence, presents simple tense is in "is")

"It's about the loan. You can go now to Mr. Rachel's office; he's expecting you."

(Complex sentence, pronoun "it" referring to upcoming information, imperative sentence "you can go now", present continuous "he's expecting.")

"My wife and i would like to build a house, and i want to apply for a loan so that we can do that." (Compound sentence, coordination with "and", conjunction "so that" to indicate purpose.)

We've spoken with the construction company, and they assume a total of 450.000 euros."

(Compound sentence, past perfect tense "we've spoken", coordination with "and", indirect speech "they assume."

"I'm confident that we can give you the credit, but I need to talk to my supervisor first."

(Complex sentence, present simple tense "i'm confident", modal verb "can", modal verb "need")

Appointment

Loan

House construction

Total cost

Construction company

Credit

Loan approval

Two percent interest rate per year

Awesome

Sounds perfect

Come by

Sign the contract

Talk soon

Listening skills

Speaking skills

Reading skills

Greeting

Making inquiries

Giving Instructions

Giving information

Confirming details

"What can i help you?"

"What kind of account would you like to open?"

"What ID proofs do I need to submit?"

"Do I need to apply for a debit card separately?"

"First, you need to fill out this application form."

You need to submit your Aadhaar and your electricity bill."

"Please fill out this form and submit it at the cash counter."

"You need to deposit a minimum of 500."

"No. You don't have to apply for a debit card separately. It comes with the Passbook."

"It takes three days to set up the account, so please come after three days."

"What can i help you?"

(Interrogative sentence, use of "What" as an interrogative pronoun, subject-verb-object structure.)

"Do I need to apply for a debit card separately?"

(Interrogative sentence, subject-auxiliary verb-main verb structure, and "separately" as an adverb.)

"First, you need to fill out this application form."

(Imperative sentence, use of "First" as an adverb, conditional structure with "need to.")

You need to submit your Aadhaar and your electricity bill."

( Declarative sentence, subject-verb-object structure, "your" as a possessive pronoun.)

"Please fill out this form and submit it at the cash counter."

(Imperative sentence, "please" as a polite request, prepositional phrase "at the cash counter.")

"It takes three days to set up the account, so please come after three days."

(Declarative sentence followed by an imperative sentence, "It" as a pronoun, adverbial phrase "after three days.")

Saving account

Current account

Application form

ID proofs

Electricity bill

Deposit slip

Cash counter

Passbook

Debit card

Fill out

Submit

Minimum