After the customer places an order or completes payment, the system will:

• Generate a unique order ID (e.g. #TGDĐ12345678)

• Save product details, price, delivery address, and payment method

Example:

“You have ordered an iPhone 15 Pro Max – Delivery to District 1 – Paid via Momo”

Provide accurate delivery information: Enter full address, contact number, and recipient name when placing an order. Double-check to avoid errors.

Choose desired delivery time: Select a preferred time slot from system options; special requests like same-day delivery can be selected if available.

Add special notes (if any): E.g., “After 6 PM,” “Call before arrival,” or “Leave at security gate” to assist in proper.

The Gioi Di Dong Role (Delivery Arrangement Team)

Receive and classify orders: System automatically categorizes orders by location, time, and product type.

Select suitable warehouse: Based on customer’s location, the system chooses the nearest warehouse; alternatives are used if needed.

Plan delivery routes: Optimize delivery by grouping orders by area and time slot for efficient assignment.

Coordinate with delivery team: Handover order details after arrangement is finalized.

Update delivery status: Customers can track statuses like “Arranging delivery” or “Ready to deliver” in real time.

Implementation process:

1. Automatic inventory inspection system: When the order is confirmed, the number of inventory inspection systems at the nearest central warehouse or store.

2. Transfer information to the warehouse department: If the goods are still, the order information is sent to the warehouse staff to carry out the goods.

3. Take products from warehouse (picking): Warehouse staff using barcode scanner (barcode scanner) to ensure the right product.

4. Packing (Packing): The product is packaged by a box/box suitable to ensure safety when transporting. Order labels are printed and pasted on the package.

5. Status update: After the package is completed, the order update system is "ready to deliver".

• Cash on Delivery (COD): This is a popular method and preferred by many Vietnamese customers.

• Bank Transfer: Customers receive Thegioididong.com's bank account information and perform a bank transfer. The order will be confirmed after the transaction is successful.

• Payment at Supermarket: Customers can order online and choose to pay and pick up the product at the nearest Thegioididong store.

Fast delivery speed:

Standard delivery within 6 hours, express delivery in 1–2 hours for inner-city areas.

Flexible delivery time:

Delivery available from 9:00 AM to 9:00 PM in Ho Chi Minh City and 9:00 AM to 8:00 PM in other provinces.

In-house delivery team:

Staff wear uniforms, professionally trained, ensuring quality without relying on third parties.

• Send confirmation email

• Send SMS and App notification

• Contents include: order details, estimated delivery date, order tracking link

💬SMS Example:

“TGDD: Your order #12345678 has been received. Estimated delivery: June 22. Track at thegioididong.com/tra-cuu”

• The system checks the customer's address

• Then selects the nearest store/warehouse with stock to fulfill the order
  → This reduces delivery time and logistics cost

  
  

• Order status automatically changes step by step

  🛵Pending → Confirmed → Processing

• Customers can track real-time status via website or app

  
  

Multi-channel confirmation:

After ordering, customers receive a confirmation SMS from +8090, email, and app notification.

Quick phone confirmation:

Staff will call to confirm the order within 1–2 hours after purchase.

Personalized service via CRM:

The system allows staff to address customers by name and check past purchase history for accuracy.

Easy order tracking:

Customers can monitor order status (processing, shipping, completed) via the website or app.

• Customers visit the website or The Gioi Di Dong application.

• Use the search bar with keywords (eg: "iPhone 14") or browse product categories (phones, laptops, accessories, etc.).

• Smart filters: price, brand, features (eg: RAM, battery capacity).

• View product details: images, specifications, customer reviews.

• Compare products to make a purchase decision.

interface, fast "

System: fast loading speed, optimized user experience.

Recommend products based on search history or market trends.

Result: Customers choose the product they like and add it to cart.

Free for the first 10 km for orders over 500,000 VND. Extra distance charged clearly per kilometer.

Free installation with delivery:

Available for large products (TVs, refrigerators, etc.) if the order meets the value requirements.

Easy time scheduling and rescheduling:

Customers can choose preferred delivery time or reschedule easily if needed.