How does Guidara differentiate between service and hospitality in this chapter?

What examples from your own life or work demonstrate the impact of personalized gestures?

What leadership strategies are used to empower team members to deliver exceptional service?

Why does Guidara place such emphasis on the element of surprise in hospitality?

Think of a situation where someone anticipated your needs before you expressed them. How did it change the experience for you?

Discover five ways that committing to a grateful orientation and daily practice empowers you to live differently.

What are some ways to encourage cross-departmental collaboration and communication?

What small changes could you make to improve the overall experience for those you serve?

How can you better understand the emotional needs of those in your care?

How can internal interactions among staff impact the overall experience of those you serve?

What can you do to further develop a culture of ownership and accountability within your organization?

How does Guidara explain the role of a shared vision in achieving extraordinary results?

Why is it important to continuously elevate standards in hospitality or any industry, according to Guidara?

How can you create an environment where mistakes are viewed as opportunities for growth rather than failures?

Think of a time when a story enhanced your experience as a customer. What made it memorable?

What are some practical ways you can show gratitude in your professional or personal life?

How do you think the concepts of empathy and vulnerability can reshape our understanding of personal connections in today's digital age?

Share your thoughts and questions below!

How can you identify and nurture the deeper purpose behind your work?

How can you improve your ability to be fully present in every interaction?

How can you encourage acts of kindness within your team?

OR

What examples of kindness have you witnessed that created a positive ripple effect in your organization?

How do you maintain high standards even during challenging times?

What opportunities could arise from addressing mistakes more thoughtfully and transparently?

How do you think creating significant moments in our lives can influence our relationships and personal growth? What strategies might you implement to intentionally design these moments for yourself and others?

Life is busy, we get it! Watch a video summary below

Now that you have finished the book, share a favorite part, or lasting thought below.

Chapter 9: Every Interaction Counts

Chapter 10: Empowering Others

Chapter 12: Elevating the Standard

Chapter 14: The Art of Storytelling

Chapter 16: Finding Purpose in Service

Chapter 17: The Gift of Attention

Chapter 19: Consistency in Hospitality

Chapter 20: Turning Mistakes into Opportunities

We are Ashley McCombs (VHECH) and Jamie Underwood (VHEDR) and we are SO excited to have you join us on this **virtual** journey! We love the book Unreasonable Hospitality and see so many implications to our work as educators.

Please read as your own pace and feel free to engage with us through this Padlet. We have linked additional resources in each section if you want to dive deeper.

Let's learn & grow together! 🤠