Daily Report SIEP Training by Nur Nadia Syakirah binti Jusoh

DAY 1

nadia_a15b1404 — 2018-08-20 01:43:12 UTC

Date: 17 August 2018
Day : Friday
Title:Short Briefing

Reporting myself at Rabbani Travel and Tours and started my SIEP training on that day. During my first day of training, Rabbani Travel and Tours Manager, Madam Julia binti Shafie or fondly known as Kak Ju gave me a bit briefing about the company. After that she brought me to the Human Resources Manager which is Madam Nur Amirah binti Mohammad or better known as kak Mira. She briefed me about the work that need to be done throughout the training session.

So for the first task, i need to stamped the letter that need to be sent to their former customer or called as former jemaah. These action is used as one of their marketing strategy in promoting their latest packages that they provided. So from this action, it will create a great promotion strategy for the company as the former customer can purchase more or promoting the package to others like their friends and relatives.

DAY 2

nadia_a15b1404 — 2018-08-20 02:25:42 UTC

Date: 18 August 2018
Day : Saturday
Title:Ticketing Process

For the second day of my SIEP Training, i have learned the ticketing process. The objective of learning the ticketing process is to gain practical knowledge on how to use the application to book the flight ticket for the customer.

Rabbani Travel and Tours (RTT), acted as the intermediaries between their customers and the flight company. They booked the ticket according to their customer's choices like the departure time, date, and the types of flight either business or economy. There are many types of software that can be used for the ticketing process. RTT used only 2 types of ticketing software, which is the sabre software and Galileo software. Each of the software using different and various coding for their entry.

Steps using the Galileo Software:
1. Insert the name of the passenger

Coding: N./
Example: N.Halimah/AliMdm >press enter<

2. Check the availability of the chosen departure date and the carrier.

Coding: A*
Example: A12SEPKULKBR*MH or A12SEPKULKBR (if the passenger didnt chose any carrier.
>press enter<

3. If the passenger need two way flight ticket. we need to booked the departure date from the Kota Bharu. By using the same code as the second step.

4. Insert the info needed like the customer's info, Agent's info and the customer's email.

Coding for agent's info: P.KULT*
Coding for customer's info: P.KULB*
Coding for customer's phone number: P.KULE*
>press enter<

5. Checking the ticketing time limit.

Coding: T.TAU/
Example: T.TAU/11SEP
>press enter<
***for the date, need to enter one day before the departure at KUL

6. Next we must received the file so that the entry saved.

Coding: R.
Example: R.Nadia
>press enter<

7. Check the pricing.

Coding: FQCMH*GVT
>press enter<
#FF1
>press enter<
Final Coding: RI.FARE MYR?? TAXES MYR?? TOTAL MYR?? PER PAX
***the fare for the flight will be listed.

8.Fill the deadline issue according to the RTT availability.

Coding: RI.DEADLINE ISSUE 04 SEP 1500PM OR BOOKING AUTO XXLD
>press enter>
***XXLD - Cancel.

9. Save again, copy all the entry and paste it on note pad for company used.

10. Email the pass to the passenger.
Coding: #VT

DAY 3

nadia_a15b1404 — 2018-08-20 04:22:33 UTC

Date: 20 August 2018
Day : Monday
Title: Update or Recheck stocks.

Every jemaah that join or purchased package with Rabbani Travel and Tours will get several things for their Umrah and Haji according to the chosen package that they have made.

The objective of this action is to minimize stocks and the costs of holding stocks. and the other objective is to ensuring that firms have sufficient stocks to meet the need of the customer.

List of the thing given to the customer when they purchased Rabbani Travel and Tours packages:
1. Round tag
2. Passport Cover
3. Cargo Bag
4. Shoes Bag
5. Sling Bag
6. Telekung Bag
7. Spray Bottle
8. Lanyard

DAY 4

nadia_a15b1404 — 2018-08-20 06:06:22 UTC

Date: 21 August 2018
Day : Tuesday
Title: Badal Haji Listing.

Rabbani Travel and Tour also provided a Badal Haji packages for their customer or client. Badal means "replace" "substitute" or "replaced". Hence, Badal Haji is to replace others in pilgrimage due to certain obstacle such as illness, old age (sickness), or death to carry out all the Pillars of Islam. As meant in Surah Ali-Imran verse 97.

So i've given a task to list down the name of Badal Haji. The objective of this action is to Rearrange the customer's name with their wakil perunding or consultant representative.

Thing to be listed:
1. Customer's name
2. Representative's name
3. Consultant representative

DAY 5

nadia_a15b1404 — 2018-08-27 02:26:08 UTC

Date : 24 August 2018
Day : Friday
Title : Updating worker's list of job

For the fifth day of training, I've given a task to list out the latest worker's list of job. I need to list down the job description for all the staff of Rabbani Travel and Tours according to the meeting's result that held between the Human Resources and the owner of the company.

The objective of this task is to rearrange their job according to their latest post or position.

DAY 6

nadia_a15b1404 — 2018-08-28 02:17:50 UTC

Date : 27 August 2018
Day : Monday
Title : Answering and making call (Front house work)

Answering and making call is a normal activity in an organization. As a worker that worked at front office, they need to have a great communication skill so that they can cope the best relationship with the customer or client of Rabbani Travel.

So, for this task, i normally need to answer customer's question about ticketing, about Umrah and Haji packages and so on.

Steps
1. Answer or making call by using polite way of speaking and greet them by saying "Rabbani Travel and Tours".
2. Asked the customer's purposes like "How can i help you sir/madam?".
3.Ended the call by saying "thank you" politely.

DAY 7

nadia_a15b1404 — 2018-08-28 02:21:03 UTC

Date : 28 August 2018
Day : Tuesday
Title : Recalculating and updating the claim form.

As for today, i've been asked to help the Human Resources department to recalculating and updating the claim form. The claim form is used when the staff of the company had to do their work outside from their office and pay things usin their own money. then they need to fill in the form to get their claim back.

So i need to recalculate the total of the claim back in order to prevent any fraud.

DAY 8

nadia_a15b1404 — 2018-08-28 02:22:19 UTC

Date : 29 August 2018
Day : Wednesday
Title : Update and recheck stock

On this day, i have to update and recheck the stock that unfinished before. Same goes like in the third day of training, i have to sort out the stock according to the box that has been labelled before. After that, i have to record all the total stock in store that they already had and how many more to order.

DAY 9

nadia_a15b1404 — 2018-08-28 02:23:41 UTC

Date :30 August 2018
Day :Thursday
Title : Handling order for the product.

As i told earlier, every Jamaah that bought the Umrah and Haji packages with Rabbani Travel and Tour will get :

1. Round tag
2. Passport Cover
3. Cargo Bag
4. Shoes Bag
5. Sling Bag
6. Telekung Bag
7. Spray Bottle
8. Lanyard

After calculating the stock in the store, so i need to make an order for the rest of the stock that still not enough with the needed one.

DAY 10

nadia_a15b1404 — 2018-08-28 02:24:12 UTC

Date :1 September 2018
Day :Saturday
Title : Front Office Work

As for the last day of my training, i am working at the front office, that needs me to make a front office work like the sixth day of my training. Basically, i need to answering calls and booked ticket for Rabbani Travel and Tours customer.