INTERNSHIP DAILY VLOG - PEE CHE YI (H19A0735) by Pee Che Yi H19A0735

INTERNSHIP DAILY VLOG - PEE CHE YI (H19A0735) by Pee Che Yi H19A0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8 en-us 2023-03-27 14:21:25 UTC 2023-07-24 13:26:33 UTC hello@padlet.com 21/03/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2533191983

Check passengers' accounts to log in to the Air Asia official website but all accounts still cannot log in.

Agents give case numbers to follow up in the future.

]]> 2023-03-27 14:21:56 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2533191983 20/03/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2547962929

Check the list of the "Air Asia Ticket Credit Shell Refund to Passenger Personal Credit Account" whether customers' accounts are active or not.

Check customers' Hotmail accounts – 7 people login successfully, 3 people unsuccessful (change password)

]]> 2023-04-09 12:50:27 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2547962929 22/03/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2548003338

Chat with AirAsia agents in customer service about the progress of the passengers' account lock and the case number whether are following up or not.

]]> 2023-04-09 14:35:30 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2548003338 22/03/2023 THRUSDAY - PUBILC HOLIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555219257 Public holiday in Johor
Johor Sultan's Birthday]]> 2023-04-15 08:56:57 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555219257 24/03/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555221490

List down the passengers' accounts, and record on the computer whether they can log in or not.

A customer's mailbox receives a new message sent from Air Asia Support, they give a link to reset the password to unlock his account.

]]> 2023-04-15 09:05:16 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555221490 27/03/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555765246

Learning how to book flights and buy tickets and make a billing with resit - there are some customers who buy tickets to Surabaya, Indonesia.

Create Facebook - use Gmail to create a Facebook to promote our company's travel packages.

]]> 2023-04-16 13:13:33 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555765246 28/03/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555766709

Edit a short video - Danang, Vietnam. Miss Lim sent me pictures and a video of a previous tour they took to Vietnam.

Make a video - shopping bag. The first ten participants to register for Danang, Vietnam will receive a free shopping bag. (https://youtube.com/shorts/Yb1Tleg-Ix4?feature=share)

]]> 2023-04-16 13:16:33 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555766709 29/03/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555770686

A passenger's account has been locked again. A customer's Air Aisa member account has lock without any reason and then needs to chat with customer service for asking the reason.

Check name list - travel trip. Miss Lau teaches me to check the information of tour participants to make sure that all correct to avoid errors when boarding.

]]> 2023-04-16 13:23:33 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555770686 30/03/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555773994

Listen and learn to the tour leader, Mr. Lim discuss the itinerary of the Taipei trip with the Taiwan travel agent.

Confirm Taiwan's tourist attractions whether open or not.

]]> 2023-04-16 13:29:07 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555773994 31/03/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555775192

Videos and photos of the Japan trip sent from the manager remind me to choose 25-30 photos and some videos to post on Facebook.

Then writes the itinerary of 8 days and 7 nights in Osaka, Japan compare with the confirmation letter.

]]> 2023-04-16 13:30:52 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555775192 01/04/2023 SATURDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555776060

The manager, Miss Lim teaches me to fill China Visa application online form. There are many parts of information that need to fill in.

]]> 2023-04-16 13:32:19 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555776060 03/04/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555794941

Arrange the schedule of the travel trip (Osaka, Japan) and translate it into English.

]]> 2023-04-16 14:04:57 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555794941 04/04/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555797040

Do the Singapore Visa - It's a China customer and she wants to attend an event.

Courier her visa application form and passport to pos express

]]> 2023-04-16 14:08:58 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555797040 25/03/2023 SATURDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555798878

I help my manager go to organize the storage room due to company faced a flood a few weeks ago.

]]> 2023-04-16 14:12:33 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555798878 05/04/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555839089

Check the ticket prices on AirAsia's official website and Sabre 360.

]]> 2023-04-16 15:26:21 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555839089 06/04/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555839557

Find the hotel – official hotel website

Checking the travel itinerary compared with the confirmation form given by the manager

Learning how to present the whole trip (Osaka, Japan)

]]> 2023-04-16 15:27:13 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555839557 07/04/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555840339

Chat with customer services due to an urgent case - the deadline for a credit account is expiring soon.

Record the Asian International Airport flight codes and airlines

Arrange schedule China trip (Mongolia, Hulunbuir, Shanxi)

]]> 2023-04-16 15:28:38 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555840339 08/04/2023 SATURDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555840552 Facebook Seminar]]> 2023-04-16 15:29:06 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555840552 10/04/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555841299

Search different hotels in Kuala Lumpur and Johor Bharu for foreigners who attend the Golf Tournament soon.

Search on the website for Golf Country Club in Kuala Lumpur and Johor Bharu.

Glenmarie Hotel & Golf Resort
JB Horizon Hills Golf
Forest City Golf Resort
Kuala Lumpur Golf & Country Club

]]> 2023-04-16 15:30:36 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555841299 11/04/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555841740

Do the China visa online application form for four persons.

Email different golf country clubs to request the quotation for Golf Tournament.

Print out the scheduled week's trip to Sapa, Vietnam

]]> 2023-04-16 15:31:12 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555841740 12/04/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555842083

Continue to complete the China visa online application form.

Receive emails from the Golf Country Clubs about the quotation of Golf Tournaments.

Booking
Cancellation
Charges and Penalty
Payment Method
Any Other Policy

]]> 2023-04-16 15:31:48 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555842083 13/04/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555842303

The four persons' China visas are done, then make an appointment for them to go to thumbprint and interview at the Embassy of the People's Republic of China in Malaysia.

Prepare the gifts such as serum and pure handmade soap for the customers who participate in the Vietnam trip.

]]> 2023-04-16 15:32:13 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555842303 14/04/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555842926

Reply emails to the Golf Country Clubs about the quotation of the Golf Tournament to help foreign customers do the reservation.

Search on the booking website (Agoda, Expedia, Trivago, etc.) for 4 stars hotels in Kuala Lumpur and Malacca, so foreign customers to stay comfortable.

]]> 2023-04-16 15:33:26 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555842926 15/04/2023 SATURDAY - OFF DAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555844732 Boss and manager leading a tour group to Sapa, Vietnam]]> 2023-04-16 15:37:21 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2555844732 17/04/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2557212031

Checking whether the customers' AirAsia member accounts are locked or unlocked.

Send emails to AirAsia support to follow up on the cases and unlock the account for using the credit amount to buy tickets.

Compare the itinerary of Mongolia, China with the confirmation form sent from the China agent.

]]> 2023-04-17 15:58:14 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2557212031 18/04/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2558658043

Checking the passengers' mailboxes are there any updates?

Find hotels (cancellation, payment, service tax charged, or include breakfast)

]]> 2023-04-18 14:01:04 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2558658043 19/04/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2560364940

Check if the AirAsia Support customer service has replied to the passengers' emails.

Find suitable hotels for the Golf Tournament in Kuala Lumpur and Malacca with the best price (other payment, service tax charged), includes breakfast, and also have free cancellation before the date of the check-in

Modification of itinerary, and setting up the date and price travel packages (Japan and Vietnam)

]]> 2023-04-19 15:30:47 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2560364940 20/04/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2564246962

Find 4 stars hotel to fulfill the customer's request as below:

the room's price should not be less than RM400 per night and must include breakfast

Confirm the reservation of 11 rooms, and the date of check-in and check-out, then call or send an email to the sales manager to request their hotel contract rates for reference.

]]> 2023-04-22 14:43:14 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2564246962 21/04/2023 - 24/04/2023 PUBLIC HOLIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2565425510 HARI RAYA PUASA HOLIDAY (21/04 - 23/04)
HARI RAYA AIDILFITRI HOLIDAY (24/04)]]> 2023-04-24 09:21:17 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2565425510 25/04/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579584807

Confirm the number of guests and the itinerary of the Golf tournament in Malaysia.

Do the rooming list (Melaka and Kuala Lumpur)

Find the cost of the bus and van for one week

Send the guests from the Kuala Lumpur International Airport to Melaka's Hotel.
Melaka to Kuala Lumpur's Hotel, then from Hotel to International Airport

]]> 2023-05-05 13:56:05 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579584807 26/04/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579585255

Asking the cost of ferry (one way and round trip), extra charge if sailing overseas. Timetable of ferry from Port Klang to Pulau Ketam.

Confirm the price of hotel with including breakfast

Hatten Hotel, Mekaka
Sunway Velocity Hotel, Kuala Lumpur

]]> 2023-05-05 13:56:28 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579585255 27/04/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579585638

Receive a reply message from Melaka Hotel about the price of a room per night with breakfast.

List the tour fare of this trip - Golf Tournament Malaysia

Modification of the Melaka rooming list (add two guests) and the itinerary.

]]> 2023-05-05 13:56:48 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579585638 28/04/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579585896

Help the guests do the Japan Visa by using Visit Japan Web for the next month Japan trip.

Create google account and personal usage account for Visit Japan Web, need the guests' quarantine informations.

Screenshot the Immigration and Customs Declaration QRcode, and current status of quarantine status, to make it easier for travellers to pass through immigration

]]> 2023-05-05 13:57:02 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579585896 29/04/2024 SATURDAY - OFF DAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579586586 Boss and manager have meeting in Kuala Lumpur]]> 2023-05-05 13:57:35 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579586586 01/05/2023 MONDAY - LABOUR DAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579590052 2023-05-05 14:00:23 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579590052 02/05/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579601315

Continue to do Japan Visa

Confirm the cost of the van with the van company about the van fares in 5 days.

]]> 2023-05-05 14:08:39 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579601315 03/05/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579602436

Continue to do the Japan visa by creating a Google account and "Visit Japan Web" accounts

Confirmation of the itinerary of the Golf Tournament (7 days 6 nights), the check-in hotel in Melaka and Kuala Lumpur, and bus and van fees.

Hatyai, Thailand trip

]]> 2023-05-05 14:09:34 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579602436 04/05/2023 THRUSDAY - WESAK DAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579604310 2023-05-05 14:10:54 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579604310 05/05/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579611951

Create google account

Create account - Visit Japan Web

Request refund, cancel a single room from Melaka and Kuala Lumpur Hotel due to one of customer diganosed Covid-19

]]> 2023-05-05 14:17:07 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2579611951 06/05/2023 SATURDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2580891714

Asking again the refund from Hatten Hotel

Confirmation the seat of plane, name of guests in QR code are correct.

]]> 2023-05-07 15:08:31 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2580891714 08/05/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2583994611

Tell both hotels to take back the previously canceled room.

Get the room number from the Hatten Hotel's manager to facilitate the check-in process. Arrange the hotel room number, and forward the rooming list to the person in charge (Golf Tournament).

]]> 2023-05-09 15:17:30 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2583994611 09/05/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2584009986

Inform the van company of the time of arrival at the hotel to take the customer on the tour, and confirm the driver details and license plate number.

The information about the Sunway Velocity Hotel

Place of Golf Tournament
Golf time / Tee time
A number of golf sets need a place to store

Arrange the name list of Thailand-Malaysia religious congregation events. (Hatyai, Thailand)

]]> 2023-05-09 15:28:05 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2584009986 10/05/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2589908804 1. Arrange the name list of Thailand-Malaysia religious event in Hatyai, Thailand.
2. There are many participants from different city. (Yong Peng, Labis, Kulai, Kluang, and Batu Pahat.
3. Create a Whatsapp group for this event so that can easy to inform and communicate with them]]> 2023-05-14 08:25:52 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2589908804 12/05/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2589908881 1. Help a customer register an Australia visa using the Australian ETA app, but the application is unsuccessful.
2. She had applied for a visa a few days ago. The file was archived at the Australian Embassy as a result of the link]]> 2023-05-14 08:26:07 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2589908881 11/05/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2589908905 1. Dealing with emergencies - guests smoking inside the room.
2. Hotel will imposed money penalty, then we inform to the person in charge.]]> 2023-05-14 08:26:14 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2589908905 13/05/2023 SATURDAY - OFF DAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2589909048 Manager leading a tour group to Osaka, Japan]]> 2023-05-14 08:26:38 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2589909048 15/05/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601871417

Do the itinerary of Danang, Vietnam in bilingual and easy for the customers to read.

]]> 2023-05-23 15:11:36 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601871417 16/05/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601876598

Collation to the name list of religious congregation events at Hatyai, Thailand.

Collect passport copies from participants - determine the number of participants to easy for do the room assignments.

2 customers need to do their China Visa online application form in express service.

]]> 2023-05-23 15:15:07 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601876598 17/05/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601879324

Do the Taiwan Itinerary

Collect passport copy from other participants

]]> 2023-05-23 15:17:14 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601879324 18/05/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601881033

Collation of the name list of the Religious event of Hatyai, Thailand, and passport copies.

Do the collation of the Taiwan itinerary with the confirmation letter - 7 days 6 nights in Hualien

One user's Asia member account has to reactivate

]]> 2023-05-23 15:18:28 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601881033 19/05/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601885979

3 users of Air Asia member accounts has unlock due to receive an email from Air Asia support for reactive account and change password.

Check the credit amounts, these amounts become travel voucher for using future booking tickets.

]]> 2023-05-23 15:21:31 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601885979 20/05/2023 SATURDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601890301

Chat with an Air Asia customer service agent online, because a customer credit amount will expire next month.

Check the ticket price for a round trip (Malaysia to Busan) with choose the value pack, including the luggage and set meal.

]]> 2023-05-23 15:24:40 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601890301 22/05/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601894548

A reminder of travel fees for remittance to our company by representatives of different cities' religious congregations (Batu Pahat, Yong Peng, Labis, Kulai, and Kluang).

Send an email to the Hotel sales manager to request a contract rate to know the prices of the different rooms and do the room reservation.

]]> 2023-05-23 15:28:03 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601894548 23/05/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601897003

Receive a cheque from Batu Pahat religious congregation and a bank receipt from a participant from Yong Peng, need to remark and give the receipt.

Call the bus company and ask the person in charge to help arrange a restaurant for lunch or give the restaurant contact number.

Call for restaurant reservations, a budget of the menu for a table of 10 people not more than RM250.

]]> 2023-05-23 15:29:53 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2601897003 24/05/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2606846139

Do the rooming list for different religious congregations in Hatyai, Thailand.

Receive a cheque from Yong Peng religious congregation and another 2 persons are self refunded.

Reactive the users' Air Asia member accounts with send emails and chat with agents (Air Asia Support)

Receive a reply email from the hotel sales manager, they offer packages but need to choose before the confirmation date.

]]> 2023-05-27 15:03:06 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2606846139 25/05/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2606847316

Fill out the Thailand arrival cards.

Reservation of different hotels for 6 days.

Kuantan - The Zenith Hotel
Perak - Belum Rainforest Resort & The WEIL Hotel

Call to company bus for asking about the recommended lunch restaurant.

Remind again Thailand's travel fees to the Kulai religious congregation.

]]> 2023-05-27 15:06:23 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2606847316 26/05/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2606847407

Continue to fill out the Thailand arrival cards.

Calling for the reservation lunch and dinner restaurants, the budget of the menu for a table (10 people) is less than RM250. (Total = 6 tables x RM250)

Asking for the contract rate from the sales manager of Belum Rainforest Resort.

Receive a bank receipt from a person who is self-refunded (Yong Peng).

]]> 2023-05-27 15:06:42 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2606847407 27/05/2023 SATURDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2606848389

Arranging and confirmation the number of single, double, and twin rooms.

Send the rooming list to the Hatyai Agent (Thailand) for help to arrange the hotel rooms.

Calling for the confirmation menu of lunch and dinner to the restaurant.

]]> 2023-05-27 15:09:34 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2606848389 29/05/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2615967471

Ask the bus company owner to remark the bus plate number and drivers' passport copies.

Restaurants' menus are changed (lunch and dinner), and the budget of a table must at least RM250.

Receive a bank slip from Kulai religious congregation.

Packing the gifts.

]]> 2023-06-06 14:37:05 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2615967471 30/05/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2615985533

The lunch and dinner restaurant menus are complete, after listing out the menus and remind to the tour group through WhatsApp.

Other 2 participants from Labis religious congregation; one person from Kluang come to attend the Hatyai trip.

Continue packing the gifts.

]]> 2023-06-06 14:50:16 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2615985533 31/05/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2617184124

Do the final check for all things such as participants' passport details, gifts, rooming list

Notification of bus trips in the tour groups in Whatsapp.

One customer Air Asia member account was successfully unlocked.

All participants of religious congregations from different states meet in Yong Peng, Johor at 7 pm. Once we have confirmed that we have the right number of people, we will leave for Thailand.

Before that, I need to make sure that all customers bring their own passports and immigration cards.

]]> 2023-06-07 14:13:57 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2617184124 01/06/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2617228790

We arrive at the Thailand custom at 7 am., guiding them through the immigration process.

Thai guides introduce the local culture and cuisine to tourists and take them to visit temples.

At 3 pm noon, we check-in hotel and assigned room numbers and room keys to the customers

Attending a religious congregation dinner at 6.30 pm, help them plan to and from the hotel by tour buses.

]]> 2023-06-07 14:54:34 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2617228790 02/06/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2618334409

Plan the tour bus to and from the hotel and the Thailand-Malaysia religious congregation's event.

Religious congregation event (12.30 p.m. - 4 p.m.)
Dinner (6 p.m. - 9 p.m.)

]]> 2023-06-08 13:53:56 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2618334409 03/06/2023 SATURDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2618386019

We check-out the Hatyai hotel at 8.30am and go to the Thailand's custom for departure procedure on 10.30am.

We take them to a reserved restaurant in Kedah, Zhong Ma Seafood Restaurant for having lunch.

The previously booked dinner restaurant cancelled due to late arrival at the restaurant, Empayar Seremban Siew Pow.

After that, we reserve another dinner restaurant at Taman Wangsa Jaya, Garden Seafood Cuisine Sdn Bhd.

Transporting all customers home, so this journey is end.

]]> 2023-06-08 14:47:41 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2618386019 05/06/2023 MONDAY - PUBLIC HOLIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2618387244 THE YANG DI-PERTUAN AGONG'S BIRTHDAY]]> 2023-06-08 14:48:51 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2618387244 06/06/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2618406091

Reply to email to Belum Rainforest resort due to they give the wrong number of rooms.

Rebooked rooms and sent rooming list. But finally, there is no availability on the date as per requested.

Chat with AirAsia agents

The expansion date of a customer credit account.
Check whether case numbers are following up or not.

]]> 2023-06-08 15:10:39 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2618406091 07/06/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2620229349

Request for the extension date of a customer credit account approved.

Collate the name list of tour groups to Beijing, China.

Ask the AirAsia agents whether the case numbers (customers' accounts unlock) are progressing.

Buy tickets of 8 people (Kuala Lumpur to Danang), to complete the credit balance for the ticket payments.

]]> 2023-06-11 14:16:33 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2620229349 08/06/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2620234227

Confirm with AirAsia agents about the case numbers and whether are in progress.

Help the manager fill out the form for Central Provident Fund Board (CPFB).

Do the reconfirmation that the names, dates of birth, and passport numbers in the list are correct.

]]> 2023-06-11 14:28:31 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2620234227 09/06/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2620237760

Buy tickets for three people - Kuala Lumpur to Danang.

Help manager to register an account for Macao International Travel (MITEXPO), and fill the buyer application form.

Check the flight tickets (round-trip) for two people from Kuala Lumpur to Macao.

]]> 2023-06-11 14:37:15 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2620237760 10/06/2023 SATURDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2620237918

Buy the filghts ticket for two person from Kuala Lumpur to Macao (round-trip), but only a person's ticket need to add 20kg luggage.

Write email to AirAsia support for unlock cusomters' accounts

]]> 2023-06-11 14:37:41 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2620237918 12/06/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912214

Check case numbers are in progress in customer service due to customers accounts have credit balance, and they want to buy flight tickets

]]> 2023-06-17 06:50:59 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912214 13/06/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912431

Do the China visa application online form for 6 persons thus they want to travel to Chengdu, China trip.

Check customers' mailboxes are they have any updates - accounts have been locked and waiting for reactivation.

]]> 2023-06-17 06:52:03 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912431 14/06/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912478

Translate the Pulau Langkawi (3 days 2 nights) in mandarin because customers cannot understand the english slide.

Do the china visa online application form.

List out a simple version of a Thailand trip, Chiang Mai - Chiang Rai - Bangkok.

]]> 2023-06-17 06:52:18 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912478 15/06/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912509

Continue to fill in the China visa application form.

Add more 4 customers who need help do the China visa, as they have given us their completed details.

]]> 2023-06-17 06:52:28 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912509 16/06/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912583

Add another 3 customers need for help to fill the china visa application form, since they have give their full informations.

Booking flights - 3 people who are Bangladesh

]]> 2023-06-17 06:52:46 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912583 17/06/2023 SATURDAY-OFF DAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912621 Boss need to deal with personal matters]]> 2023-06-17 06:52:56 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2625912621 19/06/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2628255088

All China visa application forms for 13 persons are completed.

Make an appointment date for them to do the China visa at the Chinese Visa Application Service Center, Kuala Lumpur.

Check the travel vouchers still have in passengers' AirAsia member accounts.

]]> 2023-06-20 15:08:26 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2628255088 20/06/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2628255285

The printed-out China visa application forms give to the customers for check and sign.

Return back customers' passports and do the remarks as they have already taken back their own passports.

]]> 2023-06-20 15:08:40 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2628255285 21/06/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2628255501

Do the China visa for 2 persons, but cannot make an appointment date due to a problem with the website system of the Chinese Visa Application Service Center.

]]> 2023-06-20 15:08:58 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2628255501 22/06/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2629871441

Two women want to cancel their appointment for a China visa due to they want to do the visa this month, but the date given by the service center is on next month.

Do a China visa for a married couple which adds more this two people to the Chengdu trip.

]]> 2023-06-22 06:07:44 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2629871441 23/06/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2629872162

Chat with the AirAsia Support's agent in customer service to update the case - account lock

Give a new case number for reference to check the case status via AirAsia Super App.

Do a China visa application form as trade-in activities type (M).

]]> 2023-06-22 06:08:36 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2629872162 24/06/2023 SATURDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2629872347 List a flight detail for a round trip which are Kuala Lumpur and Cheng du, China.
Check the price in AirAsia booking flight website, either with value pack or no value pack.]]> 2023-06-22 06:08:52 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2629872347 26/06/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2629873202

Do the online China visa application form and check the applicant's photo to determine whether can be success qualified.

Asking the AirAsia Support agent about the progress of the case numbers.

Help 2 customers and manager to do check-in for the flight - Macao

]]> 2023-06-22 06:09:57 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2629873202 27/06/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2634445288

Asking customers for their details in order to facilitate the completion of the China visa application.

Help a group of people check in for the flight on the Hainan Airline website, but cannot find the check-in page thus was unavailable.

Book a hire VIP seat bus well in advance for next month's trip.

]]> 2023-06-28 15:43:08 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2634445288 28/06/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2634445406

Calling and sending emails to the sales department to request the contract rate from different hotels in Penang, Langkawi, and Kuala Lumpur.

Confirmation of the VIP bus request and asking for the payment deposit.

Do the name list, customers from China citizens, and need to print out their passports for buying flight tickets.

]]> 2023-06-28 15:43:25 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2634445406 26/05/2023 THRUSDAY - PUBLIC HOLIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2636586452 Hari Raya Haji Holiday]]> 2023-07-02 15:25:08 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2636586452 03/07/2023 MONDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640852091

Receive the hotels' contract rates and reserve single and twin rooms.

Help customers check their photo can be successfully qualified.

]]> 2023-07-08 14:05:39 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640852091 04/07/2023 TUESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640852153

Inform the hotels' sales managers to proceed with the booking, and the number of rooms need for a reservation.

Inform the itinerary to the bus company so they can easily arrange a bus driver.

Help customers do the China visa online application form.

Proceed with the bus booking and make the deposit payment as confirmation.

]]> 2023-07-08 14:05:54 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640852153 05/07/2023 WEDNESDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640872012

Phone and mail conversations to inform the hotels' sales managers to change the reservation because customers want to request no extra bed and add-on breakfast for 4 children.

Consult the tour guide company's manager about the itinerary to arrange for an experienced tour guide.

]]> 2023-07-08 15:34:38 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640872012 06/07/2023 THRUSDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640872387

Help customers do the China visa online application form in type M (trade-in activities) with a single entry and make an appointment after the application forms are complete.

Send the bank slip's payment for reservation hotel rooms to the hotels' sales managers.

Write a summary of Norway's itinerary and refer to the full itinerary.

Do the final confirmation of the local tour's itinerary with the bus company

]]> 2023-07-08 15:36:24 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640872387 07/07/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640873497

Help customers do the China visa online application form in type L (tourism) with double entry, and make an appointment when the application forms are completed.

Complete all payments of reservation hotel rooms.

Check the customer's selfie photo whether can be qualified or not.

]]> 2023-07-08 15:41:06 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640873497 08/07/2023 SATURDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640873796

Write a tour details to the tour guide for reference.

Tour details include the hotel information, restaurant and meal information, and entrance fees.

]]> 2023-07-08 15:42:27 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2640873796 30/06/2023 FRIDAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2641875843

Consult with customers about the China visa application.

Send email to AirAsia Support, give the customer's information for a thorough vertification.

]]> 2023-07-10 14:17:22 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2641875843 01/07/2023 SATURADAY - OFF DAY peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2641889894 Manager go to attend the MITEXPO events in Macao.]]> 2023-07-10 14:40:57 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2641889894 Final Report peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2650236486 2023-07-24 13:25:50 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2650236486 Borang B peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2650236653 2023-07-24 13:26:10 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2650236653 Video Presentation peeyih19a0735 https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2650236861 2023-07-24 13:26:33 UTC https://padlet.com/peeyih19a0735/zl3wlpjc11x4p3j8/wish/2650236861