Service Operations Management, 2021-2022 by Marlene Amorim https://padlet.com/mamorim3/zklri0jl04bzs6zo Made with a stroke of good luck en-us 2021-10-18 23:40:13 UTC 2025-11-15 00:19:34 UTC hello@padlet.com mamorim3 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825522184 The course on Service Operations Management aims to prepare the students to address the decision making challenges in service companies and service activities.]]> 2021-10-18 23:48:12 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825522184 Service Package mamorim3 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825523110 Service Package is a framework offering five dimensions that can be used to describe and support the specification of a service.

]]> 2021-10-18 23:48:52 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825523110 Assessment Model mamorim3 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825530898 2021-10-18 23:54:28 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825530898 Group Work I mamorim3 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825536803 Here follows the list of student groups for the first Group Work!]]> 2021-10-18 23:58:35 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825536803 Key lesson topics mamorim3 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825541345 In the first week of the course on Service Operations Management, we did a quick intro to create awareness about the specific characteristics of service production and delivery.
We presented the concepts of "Service Concept" and "Service Package" and we applied it in order to get a better understanding about the multiple elements that build the bundle of a "Service Experience".]]> 2021-10-19 00:01:58 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825541345 Readings mamorim3 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825545390 Sampson, S. E., & Froehle, C. M. (2006). Foundations and implications of a proposed unified services theory. Production and operations management, 15(2), 329-343.

Fitzsimmons, J. (2010). Service management: operations. Irwin/McGraw-Hill. [The Service Package]]]> 2021-10-19 00:04:55 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825545390 Key lesson topics mamorim3 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825547252 :)]]> 2021-10-19 00:06:14 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1825547252 Grupo 1 mamorim3 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1826644493 Ana + Luis]]> 2021-10-19 09:32:04 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1826644493 Grupo 2 xinyaol https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1829943751 Evelina Bantauska n.º106727
Li Xinyao n.º104468
Margareth Nuno n.º104848
Natacha Póvoa n.º104320]]> 2021-10-20 10:31:37 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1829943751 Grupo 3 inesmslino https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1839373425 Catarina Oliveira, Nº 103217
Inês Lino, Nº 98064
Maria Ferreira, Nº 102754

]]> 2021-10-24 14:45:46 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1839373425 Grupo 4 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1856041852 Flávia Neto
Mafalda Pinto
Joana Amador
Rita Carvalho]]> 2021-10-31 00:20:46 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1856041852 Grupo 5 ritamtavaressousa https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1856842378 Ana Lucas, 102957
Beatriz Felgueiras, 102765
Rita Sousa,104086]]> 2021-10-31 15:40:57 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1856842378 Grupo 6 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1887037327 Lautéria Cana 99913
Naianca Correia 95048
Andrés Matos 97342
João Oliveira 97620]]> 2021-11-12 16:28:09 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1887037327 Grupo 7 Carolina_Antunes https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1940840547 Ana Antunes, 104973
Ana Souto, 105118
Pedro Azevedo, 104941

https://padlet.com/Carolina_Antunes/4x6jaujaefwxtq33

]]> 2021-12-10 17:54:19 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1940840547 Grupo 8 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1959013351 Bruno Costa, 102744
Diogo Fernandes, 104003
João Saraiva, 102492
Laura Poças, 102683

https://padlet.com/joaofsaraiva/b6kxg5i4ywxzcr8a


]]> 2021-12-21 15:18:29 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1959013351 Grupo 4 mafaldapinto1 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1959421807 Joana Amador, nº103536
Flávia Neto, nº103774
Mafalda Pinto, nº102481
Henrique Miranda, nº100272

https://padlet.com/joanaamador9/pszzrjgti0qa1df5

]]> 2021-12-21 19:55:47 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1959421807 Pizzaria Don Gonçalo analucas14 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1959689152 Ana Beatriz Ribeiro, nº 102765
Ana Lucas Fernandes, nº 102957
Rita Sousa, nº 104086

https://padlet.com/analucas14/43po7g9huv69kfxo


]]> 2021-12-22 01:06:43 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1959689152 natachapovoa https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1959808546 Grupo 2
Alina Kushekova
Evelina Bantauska n.º106727
Li Xinyao n.º104468
Margareth Nuno n.º104848
Natacha Póvoa nº104320
https://padlet.com/natachapovoa/ukm0h9l67vz5n1f5]]> 2021-12-22 02:35:25 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1959808546 Grupo 6 arochaandres017 https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1960409121 Hotel Meliá Ria

Andrés Matos, Nº 97342

João Oliveira, Nº 97620

Lauteria Cana, Nº 99913 

Naianca Correia, Nº 95048

https://padlet.com/arochaandres017/3aps43vp3zc8ptx9
]]> 2021-12-22 12:29:22 UTC https://padlet.com/mamorim3/zklri0jl04bzs6zo/wish/1960409121