Stop

• face impression

Start

• do eye contact, smile and give good voice intonation

Continue

• Aproach customer

2. Find

Stop

• jgn bagi customer cari sendiri without asisstant

Start

• start asking customer what they need

Continue

• give customer option

3. Know

   stop

   • giving wrong information

Start

• know product knowledge

Continue

• promoting the product with proper knowledge and FACTS

4. Try

Stop

• dont use rude words

• Jgn sentuh customer without concern

Start

• ajar customer cara pakai tudung instant

• Ajar styling

Continue

• Give proper guideline/ prosedure to use our product

5. Pay

   stop

   • jgn bagi customer beratur panjang

   • Jgn bagi customer tunggu lama

   • Jgn lupa greet

Start

• chit chat sikit dgn customer

Continue

• Bila customer masuk, Kena sebut selamat datang , espreksi muka senyum dan ceria

• Kenali product knowledge utk staff baru

Stop

• Jangan abaikan customer walaupon cust hanya tengok2 sahaja

Jangan berkumpul, bersembang.

Continue

• kalau cust try banyak, kita limitkan dalam 3pcs

Kekalkan paymnt cash dengan card & online payment

For bangi kekalkan ws order

STOP

1. reaction muka

2. intonasi suara

START

1. pay attention to customer when cust come in

2. face impression and greeting with smile

CON..

1. keep practice and keepup with greeting to customer experience.

2. ask cust what the want to find or what they need

Find

stop

1. Jangan buat tak tahu bila cust masuk untuk mencari sesuatu

2. staff dont knw about the product knwledge.

3. keep the cust browse store and asking them what they want to find out

Start

1. staff should knw the product knowledge.

2. staff must set up the display area properly (colour, size and etc)

3. staff perlu ada disetiap zoning area / section

con..

1. To give more information about product.

2. staff can take stock easly because of good arrangement

Know

Stop

1. judge customer from their appearance

2. not friendly to customer or not greeting

start

1. Staff must knw skin colour tone to match with colour of scraft. Supaya cust tak kecewa membuat pilihan warna.

2. staff should know about product handling

con..