a) pronounce words correctly and enunciate clearly

b) speak slowly, but not so slowly that you insult or annoy the caller.

c) avoid long words, complicated phrases, or long  sentences.

d) if you are unsure of any pronunciation, look it up in your dictionary.

GRAMMAR

1) Follow basic grammar standards – will help you project a favorable impression of yourself and company.

2) Avoid use of slang or regional expressions that may not be widely known or understood.

3) Always ask for an explanation if you do not understand and expression or phrase.

VOCABULARY

1) Improve your professional and personal vocabulary – learn new terms that relate to your position.

2) Avoid using trendy, slang expressions in formal business communication.

3) Learn some simple courtesy phrases to use when speaking with international callers.