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      <title>Case Study 15 by </title>
      <link>https://padlet.com/kmraeber/zcqjjm9cuejl</link>
      <description>A Good Employee, Except for-</description>
      <language>en-us</language>
      <pubDate>2018-09-26 22:02:03 UTC</pubDate>
      <lastBuildDate>2018-09-30 18:13:45 UTC</lastBuildDate>
      <webMaster>hello@padlet.com</webMaster>
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      <item>
         <title>How has the managers failure to take action hampered her ability to take action now?</title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281082</link>
         <description><![CDATA[<div><br><br></div>]]></description>
         <enclosure url="" />
         <pubDate>2018-09-26 22:07:59 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281082</guid>
      </item>
      <item>
         <title>What has the manager actually done by allowing matters to proceed as far as they have?</title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281249</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2018-09-26 22:08:53 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281249</guid>
      </item>
      <item>
         <title>What impact will their friendship have on the situation?</title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281375</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2018-09-26 22:09:46 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281375</guid>
      </item>
      <item>
         <title>Describe how this issue might be prevented in the future.</title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281545</link>
         <description><![CDATA[<div>-Follow attendance protocol and hold all staff equally accountable.<br>-Give feedback real time. Do not put off the disciplinary process.<br>-Counsel team members early when there is a deterioration of their performance. Elicit the "why", the behavior changed. Support staff with counseling or EAP.<br><br></div>]]></description>
         <enclosure url="" />
         <pubDate>2018-09-26 22:11:05 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281545</guid>
      </item>
      <item>
         <title>Synopsis of Case:</title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281880</link>
         <description><![CDATA[]]></description>
         <enclosure url="" />
         <pubDate>2018-09-26 22:13:13 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281880</guid>
      </item>
      <item>
         <title>Concerns:</title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281893</link>
         <description><![CDATA[<div>1) Does HR have a progressive absents policy and notification system?&nbsp; Having a well defined HR policy related to attendance should have incremental mandatory notification processes for the manger to follow up with the employee.<br>2) Why did the supervisor not notify the staff member earlier on in the problem? The employee was not notified/coached early when absents were starting. This was a deficiencies of the supervisor.&nbsp; Coaching support&nbsp;is needed for the manager. Leadership development programs for managers are available in many intuitions and should be utilized by this person.<br>3) Should all employees be held to the same standards? Do "good" employees get more leeway in these situations? No. Absentees should be handled in a consistent process.<br>4) How can we help leaders that are now supervising their former peers or friends? Seek advice from HR and peer managers. Set clear guidelines with all staff. Make them aware that friendship will not sway your leadership or your discipline if needed.<br>5) Are there extenuating circumstances of why the person is absent? The manager needs to investigate why the recent change in attendance. Does the employee need to seek out the employee assistance program or file for family and medical leave (FMLA)? The managers job is to guide the employee to these paths if they need it.<br><br></div>]]></description>
         <enclosure url="" />
         <pubDate>2018-09-26 22:13:23 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286281893</guid>
      </item>
      <item>
         <title></title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286288087</link>
         <description><![CDATA[]]></description>
         <enclosure url="https://hbr.org/2015/09/what-to-do-first-when-managing-former-peers" />
         <pubDate>2018-09-26 22:58:46 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286288087</guid>
      </item>
      <item>
         <title>Conflict Management: Difficult Conversations with Difficult People</title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286289893</link>
         <description><![CDATA[<div>...results are likely better with active engagement rather than avoidance.</div>]]></description>
         <enclosure url="https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3835442/" />
         <pubDate>2018-09-26 23:14:13 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286289893</guid>
      </item>
      <item>
         <title>Theory and Rational of Case Study</title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286966507</link>
         <description><![CDATA[<div>Performance or behavior issues within a work environment can have devastating consequences if not addresses appropriately. 87% of employees have reported that behavioral issues from co-workers have negatively affected them while working (“Managing difficult employees and disruptive behaviors, 2018). Preventing disruptive behavior is the key and can be done through proper training and education. Employees should understand what behaviors are expected of them during training for the job. If behavioral issues continue even after clear expectations have been set than other actions will need to be taken.</div><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; When leaders fail to address negative behaviors than their actions are telling the team they have accepted them. Negative behaviors should be addressed quickly and decisively (Harris, 2010). For about 10-20% of the general population confrontation is not an issue. However, that means for 80-90% of the population confrontation causes some discomfort and even stress (Harris, 2010). Many people avoid confronting issues within the work environment because of these very issues. Avoiding problems will only allow them to grow into larger issues in the long run. When confronting an employee about negative behavioral issues be prepared and practice what you are going to say. Be specific and give the employee examples of the issues at hand. Stay calm no matter how they react but also keep in brief and get to the point quickly. Managers who do not confront negative behaviors because it makes them uncomfortable have failed their team as a leader. Every employee needs to be held to the same standards in order to keep a team moral and build trust with the leadership team.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<br><br></div><div><br></div>]]></description>
         <enclosure url="" />
         <pubDate>2018-09-28 14:16:34 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286966507</guid>
      </item>
      <item>
         <title>Refernces of Theory and Rational:</title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286966802</link>
         <description><![CDATA[<div><br></div><div>Fallon, L.F., Jr., &amp; McConnell, C. R. (2014). Human resource management in&nbsp; &nbsp; health care:&nbsp; &nbsp; Principles and practice. (2nd Ed.) Burlington, MA: Jones &amp; Bartlett Learning<br><br></div><div>Harris, Guy. (2010). <em>Six Tips for Confronting Bad Workplace Behaviors.&nbsp; &nbsp; &nbsp; &nbsp;</em>Businessrelationship.com. Retrieved:&nbsp; &nbsp; &nbsp; &nbsp;<a href="http://businessrelationshiprx.com/mentoring-and-coaching/six-tips-for-%09confronting-%09bad-workplace-behaviors/">http://businessrelationshiprx.com/mentoring-and-coaching/six-tips-for-&nbsp; &nbsp; confronting-&nbsp; &nbsp; bad-workplace-behaviors/</a>&nbsp;<br><br></div><div><em>Managing Difficult Employees and Disruptive Behaviors. </em>(2018). Society for human&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;resource management. Retrieved: <a href="https://www.shrm.org/resourcesandtools/tools-%09and-samples/toolkits/pages/managingdifficultemployeesa.aspx">https://www.shrm.org/resourcesandtools/tools-&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;and-samples/toolkits/pages/managingdifficultemployeesa.aspx<br></a><br></div><div>Resker, Jamie. (2013). <em>Addressing Bad Behavior at Work. </em>Employee performance solutions. Retrieved: <a href="http://www.employeeperformancesolutions.com/managing-employee-%09performance-blog/bid/88188/Addressing-Bad-Behavior-at-Work">http://www.employeeperformancesolutions.com/managing-employee-&nbsp; &nbsp; performance-blog/bid/88188/Addressing-Bad-Behavior-at-Work<br></a><br></div><div><br></div>]]></description>
         <enclosure url="" />
         <pubDate>2018-09-28 14:17:06 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286966802</guid>
      </item>
      <item>
         <title>Confronting Bad Workplace Behaviors</title>
         <author>kmraeber</author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286993424</link>
         <description><![CDATA[<div>Be Prepared, Be Brief, Be Specific,&nbsp;<br>Explain the Impact, and Be Calm<br><br></div>]]></description>
         <enclosure url="http://businessrelationshiprx.com/mentoring-and-coaching/six-tips-for-confronting-bad-workplace-behaviors/" />
         <pubDate>2018-09-28 15:02:56 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/286993424</guid>
      </item>
      <item>
         <title>Answers to Question #1</title>
         <author></author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/287358084</link>
         <description><![CDATA[<div>Alice’s friendship with Jane has presented a problem. Alice and Jane had a face to face conversation, but nothing in writing.&nbsp; The fact that their friendship interferes with operations policies restricting personal involvement with coworkers (Fallon &amp; McConnell, 2014). Alice, as the supervisor, should follow the organization police and Jane should respect her position as the supervisor.&nbsp;<br><br></div>]]></description>
         <enclosure url="" />
         <pubDate>2018-09-30 18:00:05 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/287358084</guid>
      </item>
      <item>
         <title>Answer to Question #2</title>
         <author></author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/287358396</link>
         <description><![CDATA[<div>Alice has made the situation worse by not making an action plan as an early opportunity, and avoiding confrontation with Jane, and by allowing her to continue with this excessive absenteeism, she has now created more work for herself (Fallon &amp; McConnell, 2014).<br><br></div>]]></description>
         <enclosure url="" />
         <pubDate>2018-09-30 18:02:10 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/287358396</guid>
      </item>
      <item>
         <title></title>
         <author></author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/287358644</link>
         <description><![CDATA[<div><strong>A Good Employee…….Except for</strong></div><div>A supervisor, Alice, faced a situation with her employee Jane, that she had no experience in dealing with in the past. She reached out to a fellow supervisor for advice. Alice stated that Jane's excessive absenteeism was the issue she was dealing with. Jane, a long time employee of the company had used up all of her sick days within a short period of time. Although her colleague did not think it was that unusual for an employee to use up all their sick time, Alice was concerned because Jane had used it all within a short period of time. Alice had not given the employee written notification of her excessive absenteeism, she had only spoken to her face to face. There was no written record of this conversation as Alice felt bad about asking Jane to sign the form. Alice's reasoning for this was that Jane was and continued to be a good performer and a friend of hers.&nbsp; She was torn on how to discipline Jane for something without destroying her good performance aspects. The colleague suggested she should stick to the policy as it is written.</div><div>&nbsp;</div>]]></description>
         <enclosure url="" />
         <pubDate>2018-09-30 18:03:48 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/287358644</guid>
      </item>
      <item>
         <title>Answer to Question #3</title>
         <author></author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/287358871</link>
         <description><![CDATA[<div>On one hand, a friendly relationship with your superior can lead to increased communication and a boost in employee morale. Personal friendship conflicts occur in the departments due to the blurred lines between supervisor and employees when employees do not respect the supervisors’ position as the superior in the workplace.<br><br></div>]]></description>
         <enclosure url="" />
         <pubDate>2018-09-30 18:05:16 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/287358871</guid>
      </item>
      <item>
         <title>Reference:</title>
         <author></author>
         <link>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/287359951</link>
         <description><![CDATA[<div>Fallon, L. F., &amp; McConnell, C. R. (2014). <em>Human resource management in health care: Principles and practice.</em> (2nd Ed.) Burlington, MA: Jones &amp; Bartlett Learning.</div>]]></description>
         <enclosure url="" />
         <pubDate>2018-09-30 18:12:47 UTC</pubDate>
         <guid>https://padlet.com/kmraeber/zcqjjm9cuejl/wish/287359951</guid>
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