2. Relevant PSI standards : (from the slide)

Can you find?

3. Any Review of them on he Pharmacy Assessment Systems?

4. Relevant Customer Service Standards?

A1. Hickey’s Pharmacy

Q2. Relevant PSI standards (from the slide)?

A2. Safe service, Patient care, Trained staff

Q3. Any review of them on the Pharmacy Assessment Systems?

A3. Yes, checked regular

Q4. Relevant Customer Service Standards?

A4. Good talk, Respect, Clear advice

Answer: Mccabes Pharmacy

Q2. Relevant PSI Standards

Answer: Registration, Record keeping, digital prescriptions, (services are accessible in-store and online) trained employees, professional development.

Q3. Any reviews of them on the Pharmacy Assessment?

Answer: Yes. Mccabes is known as Ireland's leading community pharmacy brand.

Q4. Relevant Customer service standards?

Answer: Mccabes pharmacy is known for its world class customer service, offering services like next-day delivery, free shipping on orders over 58 euros and click-and-collect options.

A1. Lloyds Pharmacy

Q2. Relevant PSI standards

A2. Registration with PSI

1. Roles and responsibilities of (Pharmacy owner, superintendent pharmacist, supervising pharmacist, pharmacy staff.)

2. Premises for well- maintained pharmacy, dispensary, consultation room, storage and equipment

3. Online supply of non-prescription medicines, safe supply of medicines to the nursing home

4. Mandatory training to staff for vaccination and emergency medicines

5. Patient care and safety

6. Continuing professional development

7. Pharmaceutical assessment system.

Q3. Any review on them on Pharmacy Assistant System?

A3. Pharmacy assessment system is an annual self-assessment tool that helps pharmacies review their practice, quality of services, identify areas of improvement, promote communication among the pharmacy staff, boost patient care, safety and efficacy.

Q4. Relevant customer service standards?

A4. Aims to provide a timely, professional and high-quality service.

1. Effective communication

2. Confidentiality, empathy and courtesy

3. Complaints and concerns management

4. Good services, discounts and well- trained staff

5. Coordinate assistance and guidance to people with disabilities in accessing the services.

Q1. Name of Pharmacy?

Boots Pharmacy

Q2. Relevant PSI standards

Governance & Accountability: Clear responsibility for the quality and safety services.

Safe & effective Services: Ensuring accurate dispensing, supply of medicines, and patient counselling.

Workforce Competence: Pharmacists and staff must be trained and competent.

Q3. Any reviews of them on the Pharmacy Assessment?

Reviews on PAS typically cover:

- Prescription accuracy and record-keeping.

- Safe storage of medicines (e.g. controlled drugs, fridge meds.)

Q4. Relevant Customer service Standards?

- Respectful and professional communication with patients.

- Confidentiality and privacy of patient information

In person refund can be made if product is returned as sold and sealed with proof of purchase

Returns & exchanges

You can return any unwanted items free of charge within 35 days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange products.

Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.

Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.

Any Boots Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.

2 roles in the Pharmacies:

Pharmacists and Pharmacy Technician

Role of a Pharmacist:

Pharmacists are in charge of dispensing out all of the medication to the patients.

They normally give healthcare advice and information about prescriptions if needed.

They tell patients about the side effects that can happen when taking different medications and tell the certain dosage to the patients.

Pharmacist Job Description, Duties, and Responsibilities – Job Description And Resume Examples

FAQs | LloydsPharmacy Ireland

Any returned goods must be in a re-saleable condition, unused / unworn, sealed, in its original packaging and have original labels attached. For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on certain medical, personal care items and baby formula products, or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty).

How do I return or exchange unwanted items ?

Please inform us of your intent to return the unwanted product or item so we can solve this matter quickly and efficiently. The following information is required when you contact us: (i) Your order reference number (ii) Your telephone and contact details. You can reach us by by using our contact form.

The cost of returning unwanted items is at your expense, and as we do not offer a collection service you should use your own carrier. We recommend that you use a carrier who can give you a “Proof of Posting”, as until the parcel is received by us at the above address, it will remain your responsibility.

Practical Example:

imagine a customer comes into McCabes pharmacy with questions about potential side effects of a new prescription. under the customer service policy, the pharmacist listens attentively, checks the medication information, and explains possible side effects clearly. if necessary, the pharmacist contacts the prescribing doctor to clarify any uncertainties before the customer begins the medication.

McCabes Store Return & Refund Policy – McCabes Pharmacy

patient safety. ensuring safe dispending

professionalism. high ethical standards

any review of them on the pharmacy

assessment systems ?

yes they are regularly audited by the PSI and consistently meet safety requirement

relevant customer service standards

privacy. explaining dosage and side effect clearly to customer

respect. Polite and clear communication