https://padlet.com/h20a1572/z7wtwtcs55e623z5 en-us 2024-03-20 08:27:46 UTC 2025-07-06 14:54:42 UTC hello@padlet.com h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057311933 On the first day of my internship, I attended an introductory briefing about Berjaya Tioman Resort. It was my first day in the Reservation Department, where I met the Head of Department, Ms. Linda, and the Reservation Assistant, Ms. Salviah. Ms. Linda explained the job scope in the reservation department and introduced us to the Front Office Department, with which we would be collaborating.]]> 2024-07-19 07:18:17 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057311933 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057325635 At Day 2, I learned about the different room types and facilities offered by the resort. The resort features various room types, including Garden Chalet, Garden Premier Chalet, and Two Bedroom Garden Chalet, Beachfront Suite, Executive Suite and other room types. Each designed to cater to different guest needs. For example, the Garden Chalet offer a cozy and comfortable space for solo travelers or couples, the Garden Premier Chalet  provide a more spacious and luxurious option with stunning views, and the Two bedroom garden chalet are perfect for larger groups or families, offering multiple bedrooms and ample living space. Additionally, the resort boasts facilities such as a swimming pool, spa, fitness center, and several dining options, including a beachfront restaurant and a café, to enhance the guests' stay. Other amenities include a kids' club, water sports activities, and meeting rooms for business travelers.]]> 2024-07-19 07:42:35 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057325635 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057347871 Berjaya Tioman Resort offers a wide range of facilities to ensure guests have a memorable and enjoyable stay. The resort features a swimming pool that operates from 7:00 AM to 9:00 PM, a spa open from 10:00 AM to 6:00 PM, and a fitness center available from 6:00 AM to 10:00 PM. Guests can dine at the AADD Restaurant, which serves breakfast, lunch, and dinner for buffet and Ala Carte from 7:00 AM to 10:00 PM, and for staff they can enjoy a meal at the cafe, open from 8:00 AM to 8:00 PM. The kids' club, which provides entertainment and activities for children, operates from 9:00 AM to 6:00 PM. For those interested in water sports, the resort offers equipment rentals and lessons from 9:00 AM to 5:00 PM. Additionally, the meeting rooms are available for business travelers and can be booked from 8:00 AM to 6:00 PM.]]> 2024-07-19 08:27:19 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057347871 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057354690 On day 4, we focused on understanding the rate structure for each type of room at Berjaya Tioman Resort. The rates vary depending on the room category and its features. The most affordable option is the Garden Chalet, priced at RM750 per night, offering a cozy and scenic garden view. The Garden Terrace is slightly more expensive at RM800 per night, providing a similar garden view with additional amenities. The Garden Premier Chalet is available at RM850 per night, featuring enhanced comfort and luxury. For families or larger groups, the Two Bedroom Garden Chalet is ideal, priced at RM1200 per night, offering ample space and privacy. For those seeking a beachfront experience, the Beachfront Suite is available at RM1600 per night, providing stunning ocean views and direct beach access. The most luxurious option is the Executive Suite, priced at RM2400 per night, offering the highest level of comfort and exclusivity. All room rates include breakfast at the AADD Restaurant, ensuring guests start their day with a delicious and convenient meal.

These rates are applicable when guests book directly through the reservation department. However, for guests looking for more value, we suggest checking the official Berjaya Tioman Resort website and booking online. The online platform often offers special promotions and discounts that can provide significant savings compared to direct booking rates. This approach ensures that guests receive the best possible deal while enjoying the same high-quality accommodation and services.]]> 2024-07-19 08:42:43 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057354690 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057434787 On the fifth day, we learned about how to create guest bookings in the Opera system. This system is a crucial tool used in the hospitality industry, particularly in hotels and resorts, to manage reservations and guest information. Opera is known for its comprehensive features, including front desk operations, room assignments, billing, and housekeeping management, making it a central component for many hospitality businesses.

We studied detailed steps including entering guest data, selecting room types, determining check-in and check-out dates, and confirming reservations. This process is vital to ensure that every guest has a satisfying experience and that all their needs are met during their stay. Additionally, we were taught how to efficiently manage changes and cancellations of reservations. The Opera system's ability to integrate with other hotel services and its robust reporting capabilities further enhance operational efficiency and guest satisfaction.

We also learned about how to obtain a Virtual Credit Card (VCC) from Siteminder. Siteminder is a hotel distribution management platform that helps effectively manage room inventory and pricing. In this lesson, we understood the process of issuing a VCC, which is used to receive payments from various online distribution channels such as OTAs (Online Travel Agents). The steps covered included how to access VCC details through the Siteminder dashboard, process payments, and ensure transaction security. Using VCCs helps minimize fraud risk and enhances the efficiency of payment management in hotels.]]> 2024-07-19 11:47:08 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057434787 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057464875 On the sixth day, I learned about the Expected Arrival (EA) Checker. The EA Checker is a tool used in the hospitality industry to monitor and verify the arrival of guests expected on a given day. By using this tool, hotel staff can ensure that all preparations are made to welcome guests, including verifying room availability and necessary services. We studied how to access and use the EA Checker, as well as how to analyze data to identify potential issues or delays. Utilizing the EA Checker helps enhance operational efficiency and ensures a better experience for guests.]]> 2024-07-19 12:58:37 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057464875 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057469792 We learned about room familiarization and the role of the Manager on Duty (MOD). Room familiarization involves understanding the various types of rooms available in a hotel, their features, and their locations. This knowledge is crucial for providing accurate information to guests and ensuring they are allocated the most suitable rooms based on their preferences and needs. Additionally, we learned about the responsibilities of the MOD, who oversees the hotel's operations during their shift, addressing guest concerns, managing staff, and ensuring smooth operations. This combined knowledge helps improve service quality and ensures that guests have a pleasant and comfortable stay.]]> 2024-07-19 13:10:14 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057469792 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057485100 We learned about the various payment methods used in the reservation department. This includes traditional methods like credit and debit cards, as well as newer options such as virtual credit cards (VCCs) and online payment gateways. Understanding these methods is crucial for efficiently processing bookings and ensuring secure transactions. We also explored how to handle pre-authorizations, deposits, and refunds, and the importance of verifying payment details to prevent fraud. Mastering these payment processes helps streamline operations in the reservation department, enhancing guest satisfaction and maintaining the hotel's financial integrity.]]> 2024-07-19 13:46:12 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057485100 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057486858 I learned about the proper etiquette and techniques for replying to guest text messages and WhatsApp messages from the reservation phone. Effective communication via these channels is essential for providing prompt and accurate responses to guest inquiries and requests. We focused on maintaining a professional and courteous tone, ensuring clarity and conciseness, and providing relevant information quickly. Additionally, we covered the importance of personalizing messages to make guests feel valued and addressing any issues or concerns they might have promptly. Mastering these skills helps enhance the guest experience and fosters positive relationships with the hotel.]]> 2024-07-19 13:49:45 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057486858 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057489277 We delved into the importance of using a standardized greeting when answering calls from the office telephone, a key aspect of professional communication in the hospitality industry. Learning how to consistently greet callers helps create a positive first impression and sets the tone for the conversation. We practiced using a clear and polite greeting that includes identifying the hotel or office, stating the name of the person answering, and offering assistance in a friendly manner.

 For instance, a standard greeting might be: “Good [morning/afternoon/evening], thank you for calling Reservation Berjaya Tioman Resort. This is Aina speaking, How may I assist you today?” We explored various scenarios, including handling inquiries, transferring calls, and addressing concerns, all while maintaining a professional demeanor. Understanding and implementing these standardized greeting protocols ensures that all calls are managed efficiently and that guests and clients receive a consistent, high-quality experience, contributing to the overall professionalism and reputation of the establishment.]]> 2024-07-19 13:54:41 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057489277 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057496902 2024-07-19 14:12:41 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057496902 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057500345 During our short visit to the Berjaya Tioman Resort gym, we had the opportunity to familiarize ourselves with the fitness facilities available to guests, which is an important aspect of our role in the reservation department. We explored the gym’s layout, including the types of equipment and amenities offered, such as cardiovascular machines, strength training equipment, and wellness areas. Understanding the gym's offerings allows us to accurately inform and assist guests who inquire about fitness options when making their reservations. We also observed how the gym’s services are integrated into the overall guest experience, ensuring that we can provide comprehensive information and recommendations to enhance their stay at the resort. This visit was crucial for better understanding the resort's amenities and improving our ability to meet guest needs and preferences effectively.]]> 2024-07-19 14:20:38 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057500345 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057503124 I learned the process of filing correspondence in the reservation drawer, which is essential for maintaining organized and accessible records. This task involves systematically sorting and storing documents related to guest reservations, such as booking confirmations, correspondence with travel agents, and special requests. We focused on categorizing documents by date, guest name, or reservation number to ensure that files are easy to retrieve when needed. Proper filing not only helps keep the reservation department organized but also ensures that important information is readily available for reference, reducing the risk of errors and improving overall efficiency in handling guest inquiries and managing reservations.]]> 2024-07-19 14:25:25 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057503124 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057504381 I learned about the Availability Room Checker in the Opera system, a crucial tool for managing room inventory and optimizing occupancy rates. This feature allows us to quickly view which rooms are available for booking on any given date and helps identify potential conflicts or overbookings. By using the Availability Room Checker in Opera, we practiced reviewing current room availability, updating inventory in real-time, and generating occupancy reports. We also learned how to filter results based on room types, rates, and other criteria to better match guest preferences with available options. Mastering this tool ensures that we can effectively manage reservations, streamline the booking process, and maintain operational efficiency, ultimately enhancing the guest experience by providing accurate and timely information.]]> 2024-07-19 14:28:18 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057504381 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057505603 2024-07-19 14:30:57 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057505603 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057507241 I learned about the Cancellation Checker in the Opera system, a key tool for managing and processing reservation cancellations. This feature helps us track and handle cancellations efficiently by providing a detailed overview of cancelled bookings, including reasons for cancellation and any associated fees or penalties. We practiced using the Cancellation Checker to review cancellation reports, update reservation statuses, and manage any adjustments to room inventory. Understanding how to navigate and utilize this tool effectively allows us to ensure that cancellations are processed accurately, inventory is promptly updated, and potential revenue losses are minimized. Mastering the Cancellation Checker helps maintain smooth operations and supports better guest service by addressing cancellations and their impact on the hotel's occupancy and revenue.]]> 2024-07-19 14:35:02 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057507241 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057522609 We learned how to add guest requests or information in the Trace or Alert feature in the Opera system, which is essential for managing special guest requirements and ensuring that all relevant details are communicated effectively across departments. This feature allows us to record and track specific requests, such as room preferences, special occasions, or accessibility needs, ensuring that these details are addressed throughout the guest's stay. We practiced entering requests and setting alerts to notify relevant staff members of these details, which helps in coordinating and delivering personalized service. Mastering this process ensures that guest needs are met promptly and accurately, enhancing overall guest satisfaction and contributing to a smoother, more organized operation.]]> 2024-07-19 15:11:40 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057522609 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057540105 We learned how to generate and analyze the Nationality/Country Revenue Statistics for the reservation department, a key component in understanding revenue trends and guest demographics. We get the data from the Country Revenue Report in Opera, which provides detailed insights into the revenue generated from guests based on their country of origin. We practiced extracting and interpreting these statistics to identify patterns and preferences among different guest segments. This information is crucial for strategic planning, marketing efforts, and tailoring services to attract and retain guests from high-revenue regions. By mastering this analysis, we can better allocate resources, develop targeted promotions, and enhance the overall financial performance of the hotel.]]> 2024-07-19 15:57:39 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057540105 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057545848 2024-07-19 16:14:45 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057545848 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057547783 During our short visit to Ayura Spa at Berjaya Tioman Resort, we had the opportunity to familiarize ourselves with the luxurious treatments and services offered, which is directly related to our role in the reservation department. Understanding the spa’s offerings, such as massages, facials, and wellness therapies, enables us to accurately inform guests and make personalized recommendations during the booking process. We learned about the different spa packages, their benefits, and how to coordinate spa appointments with room reservations to enhance the overall guest experience. This visit was crucial for gaining firsthand knowledge of the spa's ambiance and services, allowing us to better promote these amenities and ensure guests have a relaxing and rejuvenating stay.]]> 2024-07-19 16:20:51 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057547783 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057548477 2024-07-19 16:22:45 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057548477 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057549889 2024-07-19 16:27:11 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057549889 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057552893 During the two days of Hari Raya, we were assigned to cover the Food and Beverage (FNB) department due to the high number of guest arrivals. This temporary assignment required us to assist in managing the increased demand for dining services and ensuring that all guests received timely and high-quality service. We coordinated with the FNB staff to handle reservations, manage seating arrangements, and accommodate special requests. This experience allowed us to gain a deeper understanding of the FNB operations and the importance of seamless interdepartmental cooperation, especially during peak periods. Our efforts helped maintain a smooth and enjoyable dining experience for guests, contributing to the overall success of the hotel's operations during the busy holiday period.]]> 2024-07-19 16:38:07 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057552893 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057554263 2024-07-19 16:42:43 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057554263 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057558246 2024-07-19 16:55:29 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057558246 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057560019 2024-07-19 17:00:30 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057560019 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057561079 On April 3rd, we covered the recreation department due to the arrival of a large cruise from overseas visiting the resort. This assignment required us to manage and coordinate various recreational activities to accommodate the influx of guests from the cruise. We ensured that all scheduled activities, such as water sports, guided tours, and entertainment programs, were well-organized and adequately staffed. Our role in the reservation department was directly related, as we needed to update and confirm activity bookings, communicate with guests about available options, and handle any special requests or changes. By overseeing the recreation activities, we ensured that guests had a memorable and enjoyable experience, enhancing their overall stay at the resort. This experience highlighted the importance of flexibility and collaboration across departments to provide seamless service during high-demand periods.]]> 2024-07-19 17:04:43 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057561079 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057561808 2024-07-19 17:07:22 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057561808 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057561881 I learned how to handle guests from the Berjaya Vacation Club (BVC), a significant aspect of our role in the reservation department. This involved understanding the unique needs and preferences of BVC members, including their booking requirements, special benefits, and loyalty perks. We practiced managing reservations for BVC members, ensuring they receive the appropriate discounts and amenities associated with their membership. Additionally, we covered how to address any specific inquiries or requests they might have, and how to handle special arrangements to enhance their stay. Gaining proficiency in managing BVC guests helps us provide a personalized experience, maintain strong member relationships, and ensure that all benefits and services are delivered effectively.]]> 2024-07-19 17:07:39 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057561881 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057564039 We learned how to prepare proforma invoices for guests, a vital skill that directly relates to the reservation department's operations. A proforma invoice is a preliminary bill of sale sent to guests in advance of their stay, detailing the expected charges for their booking, including room rates, taxes, and any additional services or amenities. We practiced creating accurate and comprehensive invoices using the Opera system, ensuring all details were correct and aligned with the guest's reservation. This process involves close attention to reservation details and effective communication with guests to confirm their understanding and agreement with the charges. Mastering the preparation of proforma invoices helps prevent billing discrepancies, enhances transparency, and ensures guests are well-informed about their expenses before arrival, thereby improving their overall experience and satisfaction.]]> 2024-07-19 17:16:25 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057564039 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057688779 2024-07-20 02:30:19 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057688779 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057691237 We learned how to make group bookings using the blocking group feature in Opera, an essential aspect of managing reservations for large parties, such as corporate events, weddings, or tour groups. This feature allows us to block a set number of rooms for a specific group, ensuring that their accommodation needs are met without affecting general room availability. We practiced setting up group blocks, assigning rooms, and inputting group-specific details, such as special rates, billing arrangements, and amenities. This task is closely related to the reservation department as it requires precise coordination to ensure all group members are accommodated as per their requirements and preferences. Managing group bookings efficiently helps maintain organized room inventory, provides a seamless booking experience for large parties, and maximizes hotel occupancy and revenue during busy periods.]]> 2024-07-20 02:37:33 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057691237 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057717895 We had the opportunity to undergo standard greeting training with Ms. Cecilia, the Director of Reservations. During this session, Ms. Cecilia emphasized the importance of a consistent and professional greeting when answering calls. She guided us through crafting a welcoming and informative greeting that includes identifying the hotel, stating our name, and offering assistance. 

For example, "Good [morning/afternoon/evening], thank you for calling Berjaya Tioman Resort. This is Reservation Aina. How may I assist you today?" This training was invaluable for us as reservation interns, as it enhances our communication skills, ensures a positive first impression for guests, and fosters a professional image for the hotel. Adopting these standardized greetings improves our confidence in handling calls and contributes to a more efficient and hospitable reservation process.]]> 2024-07-20 04:12:04 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057717895 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057718958 2024-07-20 04:17:11 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057718958 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057722261 2024-07-20 04:26:02 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057722261 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057723355 2024-07-20 04:30:35 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057723355 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057723914 2024-07-20 04:32:54 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057723914 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057725869 2024-07-20 04:41:57 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057725869 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057727373 We learned how to manage correspondence filing for tomorrow's arrivals, an essential task that ensures a smooth check-in process for the reception team. This involves organizing and filing all relevant documents, such as booking confirmations, special requests, and guest preferences, into a dedicated folder for easy access by the front desk staff. We practiced verifying the accuracy of these documents, making sure that all details are up-to-date and complete. Additionally, we prepared a checklist for any necessary follow-up actions, such as arranging transportation, noting VIP guests, or coordinating with housekeeping for special room setups. This preparation helps the reception team efficiently handle guest arrivals, providing a seamless and welcoming experience. By mastering this process, we contribute to the overall operational efficiency and guest satisfaction at the hotel.]]> 2024-07-20 04:48:55 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057727373 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057727601 2024-07-20 04:49:57 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057727601 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057727986 2024-07-20 04:52:14 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057727986 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057728431 2024-07-20 04:54:46 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057728431 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057729827 2024-07-20 05:00:07 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057729827 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057746733 We learned how to create ferry bookings for guests, an important service that directly relates to the reservation department's responsibilities. This task involves coordinating with Bluewater Ferry, scheduling trips, and ensuring that guests have confirmed transportation to and from the resort. We practiced inputting ferry booking details into the reservation system, cross-referencing with guest itineraries, and communicating the booking information to guests. Understanding how to handle ferry bookings with Bluewater Ferry enhances our ability to provide comprehensive travel arrangements, contributing to a seamless guest experience. As a reservation intern, I gained valuable skills in logistics coordination, attention to detail, and effective communication, all of which are essential for managing complex travel plans and ensuring guest satisfaction.]]> 2024-07-20 06:13:28 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057746733 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057747285 2024-07-20 06:15:43 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057747285 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057750689 2024-07-20 06:31:18 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057750689 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057751198 2024-07-20 06:34:06 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057751198 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057751704 2024-07-20 06:37:02 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057751704 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057753774 We learned how to create a Daily Pickup Report, a crucial task for the reservation department in the tourism and hospitality industry. A Daily Pickup Report tracks the number of bookings made each day, cancellations, and changes in reservations, providing a snapshot of the hotel's booking activity over a specific period. This report includes details such as the number of rooms sold, revenue generated, and trends in booking patterns. By compiling and analyzing this data, the reservation department can monitor the hotel's occupancy levels, identify booking trends, and make informed decisions about pricing and inventory management. The Daily Pickup Report is vital for forecasting demand, optimizing room rates, and ensuring efficient resource allocation, ultimately contributing to the hotel's profitability and operational efficiency. As a reservation intern, mastering this report helps me understand market dynamics and the importance of data-driven decision-making in the hospitality industry.]]> 2024-07-20 06:46:52 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057753774 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057754973 We underwent training on how to follow up on information from guests or agents, as well as handling group bookings, which is crucial for our role as reservation interns. This training focused on effectively communicating with guests and travel agents to confirm details, address inquiries, and ensure all reservation information is accurate and up-to-date. We practiced techniques for timely follow-ups, tracking communication, and managing any special requests or changes to bookings. Additionally, we learned the nuances of coordinating group bookings, including handling room blocks, group rates, and special arrangements. This training is essential because it enhances our ability to provide excellent customer service, ensures a smooth booking process, and prevents misunderstandings or errors that could impact guest satisfaction. By mastering these skills, we contribute to the overall efficiency and reliability of the reservation department, fostering positive relationships with guests and agents.]]> 2024-07-20 06:51:40 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057754973 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057756492 2024-07-20 06:57:20 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057756492 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057757151 2024-07-20 06:59:13 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057757151 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057759127 Today, we underwent Filing Report Training, where we learned to organize important documents such as cancellation correspondence, contract rates, follow-up correspondence, and others into files in a systematic order. This training involved understanding and implementing an efficient filing system to ensure all documents are stored orderly and can be easily accessed. We practiced identifying and categorizing these documents and ensuring each file is arranged chronologically or by relevant category. This training is crucial as it enhances the operational efficiency of the reservation department, ensuring that essential information can be quickly retrieved when needed and reducing the risk of losing or misplacing documents. With proper file management, we can provide better service to guests and ensure that all reservation processes run smoothly. Additionally, this training equips us with organizational skills and attention to detail, which are critical for our roles in the hospitality and tourism industry.]]> 2024-07-20 07:06:30 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057759127 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057759520 2024-07-20 07:07:55 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057759520 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057762367 2024-07-20 07:20:35 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057762367 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057763131 2024-07-20 07:24:14 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057763131 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057764596 2024-07-20 07:32:13 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057764596 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057769374 Today, our Reservation department had a briefing with the Front Office department. In this briefing, we discussed various emerging issues and sought solutions to problems related to revenue and guests. Among the topics discussed were inconsistencies in booking data, delays in reservation confirmations, and guest complaints about services. We also examined ways to improve communication between departments, ensure that booking information is updated promptly, and streamline the confirmation process to prevent any inconveniences for guests. Additionally, we reviewed strategies to increase revenue through more effective promotions and more efficient room inventory management. This briefing was crucial as it fostered closer collaboration between departments, improved workflow, and ensured that guests receive the best possible experience during their stay at the hotel. Such training and discussions help us understand each other's perspectives and challenges, leading to comprehensive and practical solutions.]]> 2024-07-20 07:51:58 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057769374 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057769612 2024-07-20 07:53:14 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057769612 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057771419 Today, we had training on how to set up inventories in Siteminder, a crucial skill for the reservation department. This training covered the steps to accurately input room types, availability, rates, and restrictions into the Siteminder system, ensuring that all online distribution channels reflect the correct inventory. Setting up inventories in Siteminder is vital because it allows us to manage room availability and pricing in real-time, preventing overbookings and maximizing occupancy rates. As a reservation team, having precise and up-to-date inventory information helps us provide accurate information to guests and agents, enhancing their booking experience and improving overall operational efficiency. This training equips us with the knowledge to maintain seamless and effective inventory management, which is essential for optimizing revenue and ensuring guest satisfaction.]]> 2024-07-20 08:01:27 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057771419 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057773421 Today, we participated in Customer Services Training at the Front Office department, where we were trained on how to serve guests effectively and professionally. This training covered essential aspects of guest interaction, such as greeting guests warmly, handling inquiries efficiently, addressing complaints with empathy, and providing accurate information about the hotel’s services and amenities. Learning the right way to serve guests is crucial for us as reservation interns because it ensures we can deliver a consistent and high-quality guest experience, whether we are communicating over the phone, via email, or in person. Understanding the nuances of excellent customer service helps us build positive relationships with guests, enhances their satisfaction, and fosters loyalty to the hotel. By mastering these skills, we contribute to a seamless and pleasant stay for our guests, reinforcing the hotel's reputation for exceptional service.]]> 2024-07-20 08:06:57 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057773421 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057774062 2024-07-20 08:09:53 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057774062 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057774997 2024-07-20 08:15:30 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057774997 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057778270 2024-07-20 08:27:26 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057778270 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057778786 2024-07-20 08:30:48 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057778786 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057781964 2024-07-20 08:45:25 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057781964 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057787953 Today, we had the opportunity to meet with the HR Manager from the HQ Corporate Office, who was here to conduct the Train The Trainer program for selected staff at Berjaya Tioman Resort. During her visit, she took the time to meet with us and offer some motivational words as interns at the resort. She emphasized the importance of continuous learning, teamwork, and resilience in facing the challenges of the hospitality industry. Her encouraging words inspired us to keep striving and to take every opportunity to learn new skills and improve ourselves. This meeting not only boosted our morale but also demonstrated the resort's commitment to ensuring that all staff, including interns, receive the support and training needed to succeed in their careers.]]> 2024-07-20 09:11:23 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057787953 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057788735 2024-07-20 09:16:48 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057788735 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057789304 2024-07-20 09:20:24 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057789304 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057800002 During the Train the Trainer program, I had the opportunity to assist the Security Manager, Mr. Azhar, as his mentee. Throughout the program, Mr. Azhar taught me extensively about fire extinguishers, including the different types, their specific uses, and how to operate them safely and effectively. He explained the importance of regular maintenance checks and demonstrated proper techniques for using fire extinguishers in various emergency scenarios. This hands-on experience not only enhanced my understanding of fire safety but also highlighted the critical role of security in ensuring the safety and well-being of all guests and staff at the resort. Working closely with Mr. Azhar provided me with valuable insights and practical skills that are essential for maintaining a secure and safe environment.]]> 2024-07-20 10:25:06 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057800002 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057802950 2024-07-20 10:46:43 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057802950 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057805958 2024-07-20 11:06:34 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057805958 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057808729 2024-07-20 11:27:19 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057808729 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057812617 Today, we had a briefing with the Front Office to learn about the different types of reservations based on Online Travel Agencies (OTAs). During this session, we explored various booking methods used by OTAs, such as instant bookings, request-to-book, and last-minute deals, and how each type impacts our reservation system. We discussed the nuances of handling these reservations, including verifying booking details, managing availability, and ensuring accurate communication with guests. This training is essential for the reservation department because OTAs are a significant source of bookings for our hotel. Understanding the specific processes and requirements associated with each type of OTA reservation enables us to manage bookings more efficiently, reduce errors, and provide better service to our guests. By mastering these skills, we can optimize our room inventory, maximize occupancy rates, and ensure a seamless booking experience for guests who book through various online platforms.]]> 2024-07-20 11:51:08 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057812617 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057820074 2024-07-20 12:33:40 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057820074 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057821480 2024-07-20 12:40:08 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057821480 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057824405 2024-07-20 12:48:04 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057824405 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057829016 2024-07-20 13:07:05 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057829016 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057830275 2024-07-20 13:12:45 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057830275 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057833461 2024-07-20 13:26:37 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057833461 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057836802 2024-07-20 13:41:52 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057836802 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057839607 2024-07-20 13:55:54 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057839607 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057841406 2024-07-20 14:04:31 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057841406 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057842051 2024-07-20 14:07:49 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057842051 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057842432 2024-07-20 14:09:43 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057842432 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057843977 2024-07-20 14:16:50 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057843977 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057846734 Today, there was a meeting between the Heads of Departments, students, and lecturers. During the meeting, the lecturers asked several questions about our performance at Berjaya Tioman Resort, seeking feedback from the department heads about our strengths, areas for improvement, and overall contribution to the team. They also engaged with us directly, asking about our experiences during the internship, the challenges we faced, and the skills we acquired. This meeting was an excellent opportunity for us to reflect on our learning journey, share our insights, and receive constructive feedback. It underscored the importance of practical experience in our education and helped identify ways to further enhance our professional development.]]> 2024-07-20 14:27:29 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057846734 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057847840 2024-07-20 14:29:43 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057847840 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057848466 2024-07-20 14:32:18 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057848466 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057848899 2024-07-20 14:34:10 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057848899 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057849493 2024-07-20 14:36:36 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057849493 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057850483 2024-07-20 14:39:39 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057850483 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057851853 2024-07-20 14:44:59 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057851853 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057852374 2024-07-20 14:47:14 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057852374 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057853239 2024-07-20 14:50:14 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057853239 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057853709 2024-07-20 14:52:18 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057853709 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057854302 2024-07-20 14:54:45 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057854302 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057854616 2024-07-20 14:56:11 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057854616 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057854835 2024-07-20 14:57:04 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3057854835 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3058503508 2024-07-22 04:28:42 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3058503508 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3058682012 https://youtu.be/0lbKD98mR84?si=tGijuWvOdC8-k9jU ]]> 2024-07-22 08:57:35 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3058682012 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3058684314 2024-07-22 09:01:42 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3058684314 h20a1572 https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3058690625 2024-07-22 09:12:14 UTC https://padlet.com/h20a1572/z7wtwtcs55e623z5/wish/3058690625