Service Blueprinting (Overseas Car Rental) by https://padlet.com/crisann008/bp14 Renting car for driving overseas en-us 2018-04-29 12:05:40 UTC 2025-12-21 17:32:39 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Carfront.png Include all the steps that customers take part in as part of the service delivery process crisann008 https://padlet.com/crisann008/bp14/wish/256296487 2018-04-29 12:11:54 UTC https://padlet.com/crisann008/bp14/wish/256296487 Tangibles that customers are exposed to that can influence their quality perceptions crisann008 https://padlet.com/crisann008/bp14/wish/256296500 2018-04-29 12:12:09 UTC https://padlet.com/crisann008/bp14/wish/256296500 Those actions of frontline contact employees that occur as part of a service encounter crisann008 https://padlet.com/crisann008/bp14/wish/256296519 2018-04-29 12:12:26 UTC https://padlet.com/crisann008/bp14/wish/256296519 Invisible contact employees, below the line of visibility crisann008 https://padlet.com/crisann008/bp14/wish/256296528 2018-04-29 12:12:34 UTC https://padlet.com/crisann008/bp14/wish/256296528 Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann008 https://padlet.com/crisann008/bp14/wish/256296549 2018-04-29 12:12:51 UTC https://padlet.com/crisann008/bp14/wish/256296549 https://padlet.com/crisann008/bp14/wish/260740523 1. Visit the rental shop/the website that you are interested in renting the car from 

2. Consult a promoter to describe the requirements you're looking for in a car or to clear some enquiries and ask for recommendations 

3. Rent the most ideal/suitable car]]> 2018-05-15 07:24:18 UTC https://padlet.com/crisann008/bp14/wish/260740523 https://padlet.com/crisann008/bp14/wish/260752539 1. Webpage
2. Brochures
3. Advertisement]]> 2018-05-15 08:15:03 UTC https://padlet.com/crisann008/bp14/wish/260752539 https://padlet.com/crisann008/bp14/wish/260755066 1. Mechanical 
2. Registration 
3. Reservation]]> 2018-05-15 08:26:05 UTC https://padlet.com/crisann008/bp14/wish/260755066 https://padlet.com/crisann008/bp14/wish/260784714 1. Telephone call 
2. Key in customers data (Passport number and car plate number)
3. Liaise with the insurance company]]> 2018-05-15 10:34:10 UTC https://padlet.com/crisann008/bp14/wish/260784714 https://padlet.com/crisann008/bp14/wish/260831111 1. Greet the customer
2. Show and run through with the customer the car that they’re going to rent 
3. Take note of any damages on the car
4. Explain to the customer the car rental contract
5. Explain about insurance coverage for the rental period
6. Collect deposit & rental fee 
7. Answer all other enquiries from customer
8. Thank the customer.]]> 2018-05-15 13:06:51 UTC https://padlet.com/crisann008/bp14/wish/260831111