by meeting customer needs organisations can benefit in numerous ways, such as increased customer loyalty, good reputation and more sales, just to name a thew.

customer would probably have more confidence in buying items/surveys Also increased confidence in business as well as enhanced customer and satsfaction,in the business, on brighton pier

Another method that could be used because this is worked by sending out an email or text message requesting that a customer answer some questions come in the survey there might be a variety of both closed and open questions to allow questions from felling repetitive.

this can help there arcade get a better feel of paper based questions such as the following of customers opinion of the busyness of the arcade of brighton pier and you can also get there option on when there favourite time of day is to visit brighton pier lastly by using all this information we've gathered we can now find out that all the popular machines are open and running well on the busiest days.

lastly for the final method we can be using social media to be promotion brighton pier, as most people in the world are scrolling on social media there's a high chance they will come across are promotion page and be interested witch means it will attract more customer and make the pier more busser.

There are many amazing apps you can promote on such as instagram, facebook, tiktok, and twitter the past customers may write their experience in the comments However this might cusses a few problems such as leaving a fake bad review some people decide to lie in the comments and mention they had the worst possible time there so it can destroy there business and make people not want to go there.

As well as this unfortunately threes nothing to solve this suitialing of fake bad reviews.

Also another way you can build a relationship with customers would be using appropriate language and tone this is a really good way as it makes you like and sound like a really presentable person and you would need to behave like that in a business for it to be sussesfull

Lastly communicate constantly and effectvley with customers this is good as it shows you have confidance and a freindly apperance by being like this more of the customer would want to become freinds with you

on of the first things is to build good relationships and building trust into your customer such as always smiling, asking them how there day is going, and always being respectful by doing this there more likely to come back and leave a good review on your website by the customer leaving a good review and starting all the positive things about them more people online will read it and want to visit.

The second reason would be manging expectations this is really needed as it helps build a positive reputation for the business, a good reputation is needed to succeed the business and keep the flow of a high amount of customers everyday

first one is the doughnut shop on brighton pier, they may inform customers before they order a doughnut that they will be waiting around 30 minutes by doing this it allows customers to decide whether they want to wait that 30 minutes in the que to receive the doughnut or just not buy them at all buy them doing this it means the customers wouldn't have the right to write a bad comment or review because they already know there was waiting time.

as well as this they can let you know they ran out of sprinkles so will be unable to sell any doughnuts with sprinkles. This also stops customers from being disappointed and and helps keep there trust in business.

The first thing you can do is use customer surveys for the first option this essentially is a survey which can be used digitally or on paper but now days people intend to use a digital servayas its a lot quicker, its straightforward as you only have to tick boxes witch is nothing complicated but if you were having to do it on paper then they would make you write lot more, and it would be more time consuming they would publish this survey on there website or give it to you on the way out to see if you enjoyed your time or not or if they can improve on anything.

Secondly to identify customer needs and expectations they would use social media listing this is a great way of finding customer needs as there are many people on social media asspecaly twitter, instagram, and tiktok many people scroll endlessly on these apps for many hours which would mean they would most likely come across the brighton pier page and leave a review

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