Considering the client's first impressions by https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t en-us 2025-08-28 22:56:49 UTC 2025-09-02 15:17:20 UTC hello@padlet.com What else does the client see or experience about a clinic before they even get to the consultation room or even get to the clinic? abomke2 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3559270593 2025-08-28 22:58:29 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3559270593 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175437 Decorations

]]> 2025-09-02 15:06:03 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175437 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175542 commute?

]]> 2025-09-02 15:06:08 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175542 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175797 The smell of the clinic, volume, parking, communication / confirmation of appointments

]]> 2025-09-02 15:06:16 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175797 Cleanliness /tidiness of the hospital https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175817 2025-09-02 15:06:17 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175817 Website/reviews https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175836 2025-09-02 15:06:18 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175836 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175847 Receptionists !!!!!!

]]> 2025-09-02 15:06:18 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175847 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175851 Outfit

]]> 2025-09-02 15:06:19 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175851 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175860 Phone call with CSR

]]> 2025-09-02 15:06:19 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175860 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175861 Color of walls

]]> 2025-09-02 15:06:19 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175861 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175864 odors

]]> 2025-09-02 15:06:19 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175864 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175877 Cleanliness of the clinic

]]> 2025-09-02 15:06:19 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175877 Smells https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175901 2025-09-02 15:06:20 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175901 Smells https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175920 2025-09-02 15:06:21 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175920 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175942 is it clean?

]]> 2025-09-02 15:06:21 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175942 Clean facilities https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175979 2025-09-02 15:06:24 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175979 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175982 Cleanliness

]]> 2025-09-02 15:06:24 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175982 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175988 Smell, organization, volume

]]> 2025-09-02 15:06:24 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565175988 Cleanliness of the reception area https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176006 Professionalism of the receptionist


]]> 2025-09-02 15:06:25 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176006 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176009 Cleanliness

Acknowledgment from front desk

]]> 2025-09-02 15:06:25 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176009 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176024 Wait time

]]> 2025-09-02 15:06:25 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176024 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176042

  • parking issues

  • Directions to the hospital

  • Ease of scheduling

    • ]]>     2025-09-02 15:06:26 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176042     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176046 Cleanliness, odor, member hygiene, noise, professionalism

    ]]>     2025-09-02 15:06:26 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176046     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176051 Process of scheduling

    ]]>     2025-09-02 15:06:27 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176051     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176083 The cleanliness and organization of the waiting area

    ]]>     2025-09-02 15:06:28 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176083     Hospital website https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176086 2025-09-02 15:06:28 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176086 Yelp reviews https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176089 2025-09-02 15:06:28 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176089 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176090 Greeting from front desk

    ]]>     2025-09-02 15:06:28 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176090     Calling for appointment confirmation https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176123 2025-09-02 15:06:30 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176123 Receptionist https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176128 2025-09-02 15:06:30 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176128 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176147 Greeting from CSRs

    ]]>     2025-09-02 15:06:31 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176147     Smiling https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176148 2025-09-02 15:06:31 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176148 Cleanliness https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176155 2025-09-02 15:06:31 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176155 does it smell nice? https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176160 2025-09-02 15:06:31 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176160 1st Impression https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176165 The parking, cleanliness of the lobby. Staff attitude and presentation.

    ]]>     2025-09-02 15:06:31 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176165     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176167 Cleanliness

    ]]>     2025-09-02 15:06:32 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176167     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176171 Parking

    ]]>     2025-09-02 15:06:32 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176171     CSR on phone, building aesthetic and scent https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176183 2025-09-02 15:06:33 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176183 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176197 Clinic environment/atmosphere

    ]]>     2025-09-02 15:06:34 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176197     Parking and reception https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176203 2025-09-02 15:06:34 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176203 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176216 Odor

    ]]>     2025-09-02 15:06:34 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176216     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176243 Cleanliness


    ]]>     2025-09-02 15:06:35 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176243     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176269 Exterior design

    ]]>     2025-09-02 15:06:36 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176269     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176276 Atmosphere of the waiting room/ parking lot

    ]]>     2025-09-02 15:06:36 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176276     CSR attitudes https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176286 2025-09-02 15:06:37 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176286 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176290 The phone call to schedule the appointment/the website that they scheduled on

    ]]>     2025-09-02 15:06:37 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176290     Friendly receptionist https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176310 2025-09-02 15:06:37 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176310 Atmosphere/vibes (is it busy and chaotic, or organized and calm) https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176319 2025-09-02 15:06:37 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176319 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176320 receptionist/waiting room introduction

    ]]>     2025-09-02 15:06:37 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176320     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176348 Parking/signage

    ]]>     2025-09-02 15:06:38 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176348     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176349 Reviews

    ]]>     2025-09-02 15:06:38 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176349     In the entrance of the hospital/clinic nice or shabby https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176366 2025-09-02 15:06:38 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176366 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176390 website

    ]]>     2025-09-02 15:06:39 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176390     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176402 Your demeanor and physical presentation

    ]]>     2025-09-02 15:06:39 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176402     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176425 dirty parking lot/ messed up sign

    ]]>     2025-09-02 15:06:40 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176425     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176453

  • Distance from home

  • Receptionist first impressions

  • State of the waiting room

  • Waiting time to be taken back

    • ]]>     2025-09-02 15:06:40 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176453     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176493 Communication with the front desk, and the waiting room.

    ]]>     2025-09-02 15:06:41 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176493     Signage, lobby https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176530 2025-09-02 15:06:41 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176530 Landscaping https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176549 2025-09-02 15:06:42 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176549 Parking situation https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176567 2025-09-02 15:06:42 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176567 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176575 Website

    ]]>     2025-09-02 15:06:43 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176575     Cleanliness https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176578 2025-09-02 15:06:43 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176578 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176592 Parking, signs, difficulty/ease of finding practice

    ]]>     2025-09-02 15:06:43 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176592     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176606 Ease of making an appointment

    ]]>     2025-09-02 15:06:44 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176606     The manners of the CSCs, the layout of the hospitals https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176608 2025-09-02 15:06:44 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176608 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176615 How easy was it to navigate and park

    ]]>     2025-09-02 15:06:44 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176615     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176645 Friendly faces

    ]]>     2025-09-02 15:06:45 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176645     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176655 Cleanliness of reception area

    ]]>     2025-09-02 15:06:45 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176655     Smells https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176804 2025-09-02 15:06:48 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176804 The cleanliness of the facility https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176808 2025-09-02 15:06:49 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176808 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176835 Appearance of the clinic environment and staff

    ]]>     2025-09-02 15:06:49 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176835     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176860 Accessibility at the clinic

    Is the clinic easy to find

    Proper labeling

    ]]>     2025-09-02 15:06:49 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176860     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176861 Was there good parking

    ]]>     2025-09-02 15:06:49 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176861     Functional website https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176939 2025-09-02 15:06:51 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176939 Can they find the entrance easily https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176987 2025-09-02 15:06:51 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565176987 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177021 The reception area and if it’s chaotic/ cluttered or presentable

    ]]>     2025-09-02 15:06:52 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177021     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177053 Parking lot/ entrance to facility

    ]]>     2025-09-02 15:06:53 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177053     Other clients interactions with staff https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177064 2025-09-02 15:06:53 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177064 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177100 Accessibility

    ]]>     2025-09-02 15:06:54 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177100     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177154 CSRs and the cleanliness of the lobby

    ]]>     2025-09-02 15:06:55 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177154     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177168 Integrating compassion, empathy, and good listening during consultation

    ]]>     2025-09-02 15:06:55 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177168     Waiting room/exterior https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177179 2025-09-02 15:06:56 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177179 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177187 Clear signs and clean lobby

    ]]>     2025-09-02 15:06:56 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177187     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177195 The overall appearance of the clinic when walking in, if it is clean. How they are greeted by CSR

    ]]>     2025-09-02 15:06:56 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177195     Wait time https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177219 2025-09-02 15:06:56 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177219 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177284 Greeting

    ]]>     2025-09-02 15:06:57 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177284     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177285 How the reception greet them, how long they wait to be called into a room, how the receptionists communicate with other patients and clients in the office, how clean the front is

    ]]>     2025-09-02 15:06:58 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177285     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177288 Interactions with reception, cleanliness

    ]]>     2025-09-02 15:06:58 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177288     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177302 The atmosphere of the clinic, is it clean? Is there appropriate music playing? Making conversation while they wait for the exam room to be ready, offer coffee or water.

    ]]>     2025-09-02 15:06:58 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177302     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177315 cleanliness and odors

    ]]>     2025-09-02 15:06:59 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177315     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177329 Smells

    ]]>     2025-09-02 15:07:00 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177329     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177354 How easy it was to get there

    Parking

    Signage

    State of the lobby

    If the CSRs are distracted or helpful

    Noise level

    ]]>     2025-09-02 15:07:01 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177354     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177364 Interaction over phone/in person with receptionist

    ]]>     2025-09-02 15:07:01 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177364     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177374

  • Location

  • Reviews

  • Parking

  • Cost Estimate

    • ]]>     2025-09-02 15:07:01 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177374     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177380 -How the clinic looks itself.

    -is it clean?

    -is it professional?

    -How is the staff interacting with each other and others?

    -How the doctor is presenting itself physically?

    ]]>     2025-09-02 15:07:02 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177380     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177382 Appearance of the clinic, location (is it in a safe area), looking a previous google/yelp reviews before arriving

    ]]>     2025-09-02 15:07:02 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177382     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177410 availability of parking

    cleanliness of the building

    how easy is the office to locate

    is there clear signage

    ]]>     2025-09-02 15:07:03 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177410     Smells, appearance of clinic and staff, ease of getting to & in the clinic, front of the house staff, sounds https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177414 2025-09-02 15:07:03 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177414 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177445 Presentation of oneself, room smell, room size, initial appearance of room

    ]]>     2025-09-02 15:07:05 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177445     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177489 What they heard from others about the clinic, online reviews…


    Cleanliness, accessibility, front desk personnel

    ]]>     2025-09-02 15:07:06 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177489     cleanliness of outside and inside waiting room https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177514 2025-09-02 15:07:07 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177514 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177538 Receptionists, lobby, possibly staff coming through

    ]]>     2025-09-02 15:07:08 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177538     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177542

  • Initial phone call to make appointment

  • Ease of finding clinic and ease of parking

  • Atmosphere of lobby

  • Cleanliness of lobby

  • Greetings by the CSR/receptionist team

    • ]]>     2025-09-02 15:07:09 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177542     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177543 cleanliness and organization

    ]]>     2025-09-02 15:07:09 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177543     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177544 Receptionists/support staff, over all cleanliness of the clinic, vibe of the clinic

    ]]>     2025-09-02 15:07:09 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177544     CSRs https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177632 2025-09-02 15:07:13 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177632 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177694 -Lobby appearance

    -Reception greeting

    - Emotional feeling in lobby (animals loud or calm)

    ]]>     2025-09-02 15:07:16 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177694     The phone call- booking the appointment https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177710 Arriving at the clinic. How is parking? What happens as soon as the client and patient enter the clinic? Atmosphere (the senses) and greeting.

    ]]>     2025-09-02 15:07:17 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177710     Communication https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177727 2025-09-02 15:07:17 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177727 Reception room https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177749 2025-09-02 15:07:18 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177749 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177824 How clean the lobby is and the flow of the lobby. How CSRs are interacting on the phone and with people as they are coming in.

    ]]>     2025-09-02 15:07:21 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565177824     Accessibility for those with disabilities https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178022 2025-09-02 15:07:28 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178022 Smell, organization, staff attitude, parking availability… https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178024 2025-09-02 15:07:28 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178024 Cleanliness samanthaknight4 https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178070 2025-09-02 15:07:30 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178070 Cleanliness (smell, visible dirt), reception room organization, reception & technician friendliness, stress of other animals (waiting in reception or barking in the back) https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178083 2025-09-02 15:07:30 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178083 Before Getting to the Clinic https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178547

  • online reviews

  • Social media

  • Pictures of clinic online

  • Maybe word of mouth from others in the community

    • ]]>     2025-09-02 15:07:38 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178547     https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178784 Cleanliness of the lobby, crowding, reactive animals, inattentive staff

    ]]>     2025-09-02 15:07:43 UTC https://padlet.com/CVMProfessionalSkills/z5l79tp4350t5b4t/wish/3565178784