1. Closing comment at the end of the call

2. Hear customer problem

3. Acknowledge customer needs

Stop :

1. Not listening to customer

1. Not showing empathy

Continue :

1. Hear the customers problem to understand and give solutions.

1. Listen to customer

2. way to reponse on user quires

3. wish the user when they call

Stop:

1. saying sorry as per situation

2. stop use words unfortunately and apology

   
   

   Continue:

   1. Guiding the user when the doesn't know about the website or company portal

   
   

1 using 3 H's

2 customer centric

3 polite ness in words

STOP

1 unpolite ness in words

2 avoid grammar mistake

Continue

1 Resolving user issue's efficiently

1 Slow speaking

2 positive approaches

3 3H will apply

Stop

1.give me sometimes

2. am not sure about your request

Continue

respond on time

1) using heart / hand / head .

2) write Hi or Hello on the began of the conversation .

3) Speak clear and slowly

•Two thing you’ll stop doing

1) say or write sorry until something happen .

2) stop write Hiiii or Hi!!!!! and .....

•One customer-centric habit you already do well and will continue

I'm doing my best to assist and guide the user.

1 Using Empathy

2 Patience

3 Good customer communication

STOP

1 using sorry

2 Pleasing the customer

3 Not acknowledging the issues.

Continue

Immediate response.

1 : using customer centricity

2 : elaborate the statements

3 : 3h

Stop:

1 : saying unfortunately

2 : saying as discussed

3 : saying but

Continue: could you, would you, please, thank you,

1 reading mind of customer completely

2 Showing Empathy to the customer

3 at the end of the request closing with warm and thanking.

Stop:

1 slow down our voice while contacting user

2 i will stop the sentence i dont no.

Continue

i will continue the first what the need of the customer then will start working on it

1- start to using framework H-A-A-C

2-start to using "close" in the call with customer

3-Acknowledge

Stop:

1- Avoid repeating the word 'yes' multiple times

2- Avoid grammar mistakes

Continue:

1- Listen to the customer and make sure to keep them happy

1. Using 3H (Head, Heart, Hand) while responding to the customer.

2. Using H.A.A.C (Hear, Acknowledge, Act, Close. while dealing with customer.

3. Always keep you in the Last while including the one and more customers.

STOP -

1. using Maybe, I think, Hiii, we, abcd...lkjh,

2. Using I have, he has, and i have they have.

   COUNTINUE -

   1. Greetings while beginning and thank you while ending while speaking and writing the updates.

1- Using 3 H in Email , chat and calls

2- Give the customer full time to explain his issue .

3- Ending the chat or call with this sentence "is there any this I can do for you ?" .

Stop"

1- Speak slow and clear language with the user

2- Duplicated yes word for acknowledgment

Continue

1- Be friendly with the customer

1 We start follow 3H

2 Acknowledge customer

3 provide Best service to customer

Stop

1 stop writing wrong sentence

2 unfortunately

Continue

1 Resolving user issue ASAP and respond user call on time

>Active Listening: Pay close attention to what others are saying, both verbally and nonverbally.

Stop:

Repeating the same mistake again and again.

continue:

Actively available