Matric: 284455

Course: Bachelor In Tourism Management, Minor Hospitality

Institution: Universiti Utara Malaysia, School of Tourism Hospitality and Event Management ( STHEM)

Final Year Project: The Factors Contributing To Sustainability Of  Homestay Program Kampung Raga, Kedah

Welcome to My Board! 👋

Hey, I'm Farhanshah! I'm 25 and currently finishing up an amazing four years at UUM. You’ve landed on the page of a future lecturer as career. I'm wholeheartedly pursuing.

I may start off a bit reserved, but I quickly warm up and love connecting with people. My greatest strength isn't being the smartest, it's being the most eager to learn and resourceful. This drive keeps me active, which is how I became the President of the Caring Club. That role truly sharpened my skill as a good listener and deepened my passion for understanding others.

When I need to recharge, I’m probably deep into a Netflix movie. My goal for this board is simple: to share my journey, growth, and the lessons I pick up along the way.

I'm genuinely excited to have you here and look forward to connecting!

-Briefing sessions with Pn Zahanim Bint Dzahir 

-Introducing rules and regulation during internship

-Briefing session with En Mohd Nizam psychology staff at BSM

-Create mission and objective internship program 

-Briefing about Placement in details 

-Briefing  about  practical Allowance 

-Fill all document needed by suk kedah

-Reported placement at Bpen at Tourism Department 

-Briefing with staff and supervisor 

-Sharing session about tourism course and objective during and after internship program

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Strategic Briefing: Attended an in-depth sharing session led by En. Asyraf regarding tourism planning strategies within the State Economic Planning Unit (BPEN).

• Document Management: Assisted in the systematic documentation and filing of strategic planning materials provided during the briefing session.

• Iterative Slide Design: Developed a professional presentation using Canva, incorporating real-time feedback and specific design preferences provided by En. Asyraf.

• Feedback Integration: Actively took notes on En. Asyraf’s critiques and opinions to refine the presentation's flow and visual impact.

Outcomes & Key Learnings:

• KPI Alignment: Gained a clear understanding of how tourism initiatives are planned and measured against Key Performance Indicators (KPIs) at a state level.

• Corporate Creativity: Enhanced my ability to apply creative design principles within a formal corporate framework, balancing aesthetics with professional clarity.

• Professional Resilience: Developed the ability to handle iterative rejection and constructive criticism positively, viewing multiple revisions as a necessary path to achieving excellence

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• High-Level Meeting Participation: Attended a coordination meeting regarding the Penyelarasan Pokok Mengkudor 100 Tahun at Gunung Jerai. The session involved key stakeholders including BPEN, EXCO, MOTAC, Jabatan Perhutanan Kedah, the District Council, and MAH.

• Inter-Agency Observation: Observed the discussion on preserving natural heritage while balancing it as a sustainable tourism asset.

• Administrative Documentation: Managed the filing and systematic documentation of meeting minutes and related reference materials during the afternoon session.

Outcomes & Key Learnings:

• Tourism Product Development: Gained insight into how natural landmarks (like the 100-year-old Mengkudor tree) are identified, preserved, and promoted as niche tourism products.

• Policy & Regulation Framework: Learned the complexity of drafting policies and regulations that satisfy both environmental conservation and tourism accessibility.

• Strategic Networking: Developed an understanding of multi-sectoral networking, observing how different government and private agencies collaborate to achieve a shared state objective. 

Event: STEM Fair

Location: Kulim, Kedah

Working Hours: 10:00 AM – 5:00 PM

Daily Tasks:

• Site Visit & Event Execution: Participated in an official site visit to Kulim for the regional STEM Fair, assisting in the on-site coordination and logistical management of the event.

• Protocol Management: Observed and assisted in the implementation of official protocols, ensuring that the flow of the event adhered to departmental and state standards for public functions.

• Crisis Management: Actively assisted the organizing team in resolving a critical disruption when the scheduled Emcee cancelled last minute, requiring immediate creative problem-solving and script adjustments.

• Stakeholder Engagement: Interacted with industry participants to understand the integration of education, technology, and tourism.

Outcomes & Key Learnings:

• Event Protocol Proficiency: Gained practical knowledge of event hierarchy and formal protocol, specifically regarding the reception of guests and the structured flow of a public fair.

• Industry Insights: Obtained a realistic view of the industry’s operational demands, realizing the high level of coordination required between government bodies and private sectors.

Working Hours: 9:00 AM – 4:00 PM

Daily Tasks:

• Record Management: Assisted in the systematic filing of both active and archived documents, ensuring all records were updated and easily accessible.

• Document Disposal: Observed and participated in the secure disposal process of obsolete files and confidential documents (Dokumen Sulit), adhering to the department’s privacy and security protocols.

• Archive Optimization: Rearranged and modified the physical filing system to improve organizational efficiency and document retrieval speed.

• Proactive Collaboration: Maintained constant communication with department staff to coordinate task priorities and ensure administrative requirements were met.

Outcomes & Key Learnings:

• Administrative Precision: Gained a thorough understanding of professional filing standards, including alphabetical and chronological indexing (e.g., A–Z upper-tier sequencing).

• Information Security: Acquired firsthand knowledge of how government agencies handle sensitive data and the legal/safety procedures involved in the destruction of confidential materials.

• Interpersonal Communication: Enhanced professional communication skills by proactively engaging with the team, identifying departmental needs, and managing workflow transitions.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Inter-Agency Data Tracking: Conducted follow-up calls to various Kedah Local Government authorities (Pihak Berkuasa Tempatan) to verify the receipt and status of tourism data requests sent by the SUK Kedah.

• Official Correspondence Verification: Utilized the office hotline to track a specific data request regarding tourist arrival statistics sent on October 2nd, 2025.

• Reporting & Documentation: Systematically recorded all feedback, contact names, and response statuses from the local authorities and reported the findings to senior staff for further action.

• Professional Communication: Employed a formal script and professional etiquette during all outgoing calls to ensure a respectful and efficient exchange of information.

Outcomes & Key Learnings:

• Telecommunications Etiquette: Mastered the technical and social nuances of handling an official office hotline, including professional opening/closing statements and managing "on-hold" situations.

• Mapping Tourism Stakeholders: Gained a comprehensive understanding of the "tourism players" in Kedah, specifically how the state government (SUK) interacts with local councils to gather data.

• Advanced Communication Skills: Enhanced my ability to speak clearly and persuasively over the phone, ensuring that information was communicated accurately and follow-up actions were secured.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Strategic Policy Discussion: Participated as an observer in a high-level group discussion regarding the "Dasar Sukan Satu Ibadah" (Sports as a Form of Worship) policy. The meeting involved key stakeholders from BPEN, the EXCO office, and the State Sports Council (Majlis Sukan Negeri).

• Inter-Agency Data Collection: Managed the afternoon hotline session to follow up with various District Councils (Majlis Daerah) across Kedah to gather feedback regarding regional implementation and sports-related data.

• Administrative Communication: Acted as the point of contact for incoming inquiries, ensuring all messages were relayed accurately to the relevant officers.

Outcomes & Key Learnings:

• Holistic Sports Knowledge: Gained a deeper understanding of how sports are integrated into state policy, not just for health, but as a cultural and spiritual framework.

• Policy Development Framework: Observed the technical process of drafting rules and regulations that align with state-level ideologies and public interest.

• Strategic Networking: Experienced firsthand how the Tourism Department collaborates with the Sports and Economic Planning sectors to achieve shared goals.

• Economic Impact Analysis: Learned how sporting events and policies serve as catalysts for local economic growth, driving traffic to small businesses and boosting the regional tourism profile.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Record Review & Selection: Assisted En. Nizam in a comprehensive review of departmental records, identifying and extracting essential documentation for updated filing.

• Archive Coordination: Managed the physical transfer of processed records to the central Filing Room, ensuring the secure and organized relocation of departmental assets.

• Document Categorization: Performed quality checks on files to ensure they were sorted according to the department's established archival standards.

• Internal Coordination: Maintained proactive communication with senior staff to ensure all tasks were completed according to the day's priorities and offered assistance in secondary administrative duties.

Outcomes & Key Learnings:

• Standardized Filing Procedures: Mastered the technical requirements of official record-keeping, including the alphabetical (A–Z) and hierarchical ordering of formal correspondence.

• Confidentiality Protocols: Gained a professional understanding of how the department handles private and restricted documents, emphasizing the importance of data integrity and security in the public sector.

• Professional Proactivity: Strengthened my workplace communication by practicing proactive engagement ensuring I was always aligned with the team’s needs and anticipating the next steps in the workflow.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Archaeological Research Meeting: Participated in a specialized meeting concerning the "Perkhidmatan Penyelidikan Candi Sungai Baru" in Kuala Muda. This session brought together technical experts and stakeholders from BPEN, JKR, and UKM.

• Heritage Consultation: Observed the discussion regarding the research framework and preservation strategies for the ancient temple site, focusing on its historical significance to the state.

• Administrative Follow-up: Documented key points regarding the collaborative efforts between the university (UKM) and technical agencies (JKR) to ensure the site meets conservation standards.

Outcomes & Key Learnings:

• Negotiation Strategies: Gained insight into the art of professional negotiation, observing how different agencies align their technical requirements (JKR) with academic research goals (UKM) and state planning (BPEN).

• Corporate Meeting Etiquette: Enhanced my understanding of how to conduct high-level inter-agency meetings, specifically in terms of agenda management and structured decision-making.

• UNESCO Standards & Global Heritage: Acquired knowledge regarding UNESCO World Heritage criteria and the rigorous documentation required to elevate a local site to international recognition.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Document Reproduction: Assisted department staff with the high-volume duplication of presentation slides and materials for upcoming meetings and internal distributions.

• Digital Archiving: Managed the scanning of physical records into digital formats, ensuring files were correctly labeled and delivered to the relevant officers for their electronic database.

• Administrative Organization: Handled the systematic arrangement and sorting of documents to maintain an efficient and clutter-free workspace.

• Technical Troubleshooting: Operated various office hardware, ensuring that reproduction and transmission tasks were completed without technical delays.

Outcomes & Key Learnings:

• Office Automation Proficiency: Gained hands-on experience and technical competency in operating professional-grade office machinery, including multi-function scanners, high-speed photocopiers, and fax systems.

• Digital Record Management: Developed an understanding of the workflow involved in converting physical documents into digital assets, a key part of modern administrative efficiency.

• Professional Communication: Strengthened interpersonal skills by coordinating closely with various staff members to ensure their specific document requirements and deadlines were met accurately.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Quality Assurance & Review: Assisted En. Asyraf in overseeing and rechecking several sets of departmental paperwork to ensure accuracy, proper formatting, and compliance before final submission.

• Document Lifecycle Management: Managed the systematic filing and organization of internal documents, ensuring the office database remains current and structured.

• Stakeholder Liaison: Under the direction of Puan Faizah, conducted follow-up calls to various Local Authorities (PBT) to gather essential updates and verify information for departmental records.

• Administrative Coordination: Acted as a support bridge between senior officers to ensure a smooth flow of information regarding pending data updates.

Outcomes & Key Learnings:

• Advanced Communication Skills: Refined my professional communication by acting as an official representative of the department when coordinating with external PBT officers.

• Professional Confidence: Greatly enhanced my self-confidence through the successful execution of independent tasks and direct involvement in inter-agency information gathering.

• Administrative Mastery: Solidified my knowledge of government filing systems and the importance of meticulous document management in maintaining organizational transparency.

Position: Senior Lecturer
Contact: norhanim@uum.edu.my

Position: Penolong Pengarah Pelancongan,Kebudayaan dan Keusahawanan

Contact: juwai@kedah.gov.my

Week 2 : 12-16/10/2025

Week 3 : 19-23/10/2025

Week 4 : 26-30/10/2025

Week 6 : 9-13/11/2025

Week 7 : 16-20/11/2025

Week 8 : 23-27/11/2025

Week 10: 7-11/12/2025

Week 11: 14-18/12/2025

week 12: 21-25/12/2025

week 13: 28/12 - 1/1/2026

Week 15: 11-15/1/2026

Week 16: 18-22/1/2026

Week 17: 25-29/1/2026

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Record Review & Selection: Assisted En. Nizam in a comprehensive review of departmental records, identifying and extracting essential documentation for updated filing and reference.

• Archive Coordination: Managed the physical transfer of processed records to the central Filing Room, ensuring the secure and organized relocation of departmental assets.

• Document Categorization: Performed quality checks on files to ensure they were sorted according to the department's established archival standards.

• Internal Coordination: Maintained proactive communication with senior staff to ensure all tasks were completed according to the day's priorities and offered assistance in secondary administrative duties.

Outcomes & Key Learnings:

• Standardized Filing Procedures: Mastered the technical requirements of official record-keeping, including the alphabetical (A–Z) and hierarchical ordering of formal correspondence.

• Confidentiality Protocols: Gained a professional understanding of how the department handles private and restricted documents, emphasizing the importance of data integrity and security in the public sector.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Legislative Support & Follow-up: Conducted official follow-up calls to various Local Authorities (PBT) regarding the status of responses for the State Legislative Assembly (DUN) questions.

• Inter-Agency Coordination: Verified with relevant agencies if they had received the "Dewan Undangan Negeri" feedback email sent on October 22nd, 2025, to ensure all data was collected before the deadline.

• Information Verification: Utilized the office hotline to communicate with departmental stakeholders, ensuring the "SUK Kedah Tourism Division" was recognized and the requests were prioritized.

• Reporting: Documented all responses and feedback from the PBT officers and provided a status report to the staff-in-charge to facilitate the final preparation of the state assembly answers.

Outcomes & Key Learnings:

• Professional Telecommunication: Refined the ability to represent the department officially via telephone, ensuring the use of proper greeting protocols and concise information delivery.

• Stakeholder Mapping: Developed a deeper understanding of the tourism landscape in Kedah, specifically how the State Secretariat (SUK) interacts with local councils to address legislative inquiries.

• Communication & Diplomacy: Enhanced verbal communication skills by navigating various agency responses and ensuring that the necessary information was tracked and reported accurately under time constraints

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Technical Meeting Preparation: Finalized the presentation slides for the technical committee and managed the physical setup of the meeting room, ensuring all audio-visual equipment was functional for the presenters.

• Secretariat Support: Attended the Mesyuarat Jawatankuasa Teknikal Access to Benefit regarding the legal permissions and framework for conducting research within the state of Kedah.

• Multi-Agency Observation: Observed the deliberation between key agencies including BPEN, various District Councils, Jabatan Perhutanan (Forestry), and Jabatan Perikanan (Fisheries) regarding research compliance.

• Visual Management: Managed the live presentation slides during the session to ensure the flow of the meeting remained synchronized with the committee's discussion.

Outcomes & Key Learnings:

• Regulatory Knowledge: Gained a comprehensive understanding of the standard operating procedures (SOPs) and policies required for external parties to obtain legal permission for research activities in Kedah.

• Corporate Meeting Management: Developed skills in handling high-level corporate meetings, specifically in maintaining a professional environment and managing technical logistics for multiple government heads.

• Presentation Proficiency: Enhanced my ability to manage and present complex information through slides, ensuring clarity and professional visual standards for a technical audience.

Office work (9:00am-11:30am)

En Asyraf give task to help: 

-Documenting 

-file management 

Mural handover ceremony (12:00pm-2:30pm)

-At Alor setar ( Medan) 

Site Visit (2:30pm-5:00pm)

-Surau Tok Janggut Langgar

-seeing the potential this place 

Outcome : 

1) knowledge about procedure and policy to get permission 

2) knowledge how to handle meeting in   cooperate 

3) knowledge about handling site visit ( question should be asked) 

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Post-Site Visit Reporting: Developed a comprehensive presentation summarizing the outcomes and findings from a recent site visit, focusing on site potential and preservation needs.

• Information Gathering: Collaborated with senior staff to gather specific historical and technical data to ensure the accuracy of the report.

• Design & Review: Presented draft slides to the team using Canva, incorporating their feedback to refine the visual hierarchy and content clarity.

• Heritage Research: Conducted an in-depth study on the history of Surau Tok Janggut to understand its significance as a heritage site and its role in local tourism management.

Outcomes & Key Learnings:

• Technical Design Mastery: Significantly enhanced my proficiency in Canva, specifically in creating professional-grade presentations that meet corporate standards.

• Corporate Workflow: Gained a better understanding of the departmental workflow, specifically the process of converting raw field data into an official presentation for management review.

• Professional Resilience: Developed a positive mindset toward constructive criticism; I learned that "rejection" or the need for multiple revisions is a vital part of producing high-quality professional work.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Presentation Development: Finalized a comprehensive slide deck summarizing the site findings from the Pondok Janggut visit, ensuring all data and visuals were accurately represented.

• Administrative Assistance: Assisted Puan Umi with high-volume document printing and organization for departmental use.

• Technical Support & Collaboration: Conducted a walkthrough for staff members on the specific features and design elements of the presentation via Canva to ensure team alignment.

• Heritage Research: Conducted in-depth research into the history of Surau Tok Janggut to better understand its significance in the context of heritage site management and preservation.

Outcomes & Key Learnings:

• Technical Proficiency: Significantly enhanced my design skills in Canva, focusing on professional layouts and data visualization.

• Corporate Communication: Gained experience in corporate collaborative workflows, specifically in how to structure information for executive-level presentations.

• Professional Resilience: Learned that constructive criticism and "rejection" of ideas are vital parts of the creative process, lead to higher-quality outcomes, and foster professional growth.

Office work (8:00am-9:00am)

-preparing document for site  visit 

-make slides presentation of meeting 

Site Visit Kuala Kedah (9:00am-2:00pm)

-Join staff to visit kuala  kedah in project Port  Padang Garam 

-My  duty  to take  photos during site  visit 

-Involve SUK,MOTAC,EXCO,MBAS 

Meeting (2:30pm-5:00pm) 

Topic: Penyelarasan Jalan Pelancongan Di Bandar Alor Setar 

Participants: EXCO, Bpen,MBAS,JKR,PLAN,&JIS 

Outcome: 

1)Time Management ( with busy day need to do  a proper schedule )

2)communication skill( have to deal with  other community)

3)Learning about how the first  step in making tourism attraction ( example jalan pelacongan )

Working Hours: 8:00 AM – 4:00 PM

Daily Tasks:

• Secretariat Duties: Drafted the official Minit Mesyuarat (Minutes of Meeting) for a previous departmental session, ensuring all discussions and decisions were recorded accurately.

• Administrative Training: Underwent a briefing on the official government template for minutes, learning the proper structure, language, and formal tone required for state-level documentation.

• Visual Content Creation: Performed photo editing for images taken during the Kuala Kedah site visit, optimizing them for inclusion in official reports and promotional materials.

• Collaborative Presentation Design: Assisted En. Nizam in the preparation and layout design of a slide presentation, ensuring the content aligned with the department's visual standards.

Outcomes & Key Learnings:

• Formal Documentation Skills: Mastered the art of drafting professional minutes, understanding how to summarize complex discussions into actionable points using official government formats.

• Technical Proficiency: Enhanced my digital editing skills using Canva for visuals and Google Docs for collaborative document formatting.

• Constructive Growth Mindset: Developed a deeper understanding of the "feedback loop." I realized that revisions and the rejection of initial drafts are essential parts of the learning process to achieve professional excellence

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Document Reproduction: Facilitated the duplication of presentation materials and slides for departmental use, ensuring high-quality copies were prepared for staff distribution.

• Digital Digitization: Managed the scanning of official documents and reports, ensuring they were correctly converted to digital formats and delivered to the relevant officers for their electronic records.

• Administrative Organization: Assisted in the systematic arrangement and filing of physical documents to maintain an organized and efficient office environment.

• Office Technology Management: Operated various office hardware, ensuring that all reproduction and scanning tasks were completed according to the department's technical standards.

Outcomes & Key Learnings:

• Office Automation Proficiency: Gained hands-on experience and technical competency in operating professional-grade office machinery, including multi-function scanners, high-speed photocopiers, and telecommunication (fax) systems.

• Information Management: Developed an understanding of the workflow involved in converting physical records into digital assets, which is a key component of modern administrative efficiency.

• Professional Communication: Refined interpersonal skills by coordinating with different team members to ensure their specific documentation needs were met accurately and on time.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Document Reproduction: Facilitated the high-volume duplication of presentation materials and slides to support departmental meetings and briefings.

• Digital Digitization: Managed the scanning and electronic distribution of official documents, ensuring that physical records were accurately converted into digital formats for staff use.

• Administrative Organization: Assisted in the systematic arrangement of files and documents to maintain an organized and efficient office workflow.

• Office Technology Operation: Successfully operated various office hardware, including multi-function printers, high-speed scanners, and fax systems, ensuring all technical tasks were completed without delay.

Outcomes & Key Learnings:

• Office Automation Proficiency: Gained technical competency in utilizing professional-grade office machinery, a fundamental skill for administrative efficiency.

• Knowledge of Office Technology: Developed an understanding of the workflows involving scanning and secure document transmission, which are critical for maintaining a modern, paperless-capable office.

• Interpersonal Communication: Enhanced communication skills by coordinating with different team members to ensure their specific document requirements and deadlines were met accurately.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Archive & Records Management: Assisted in the systematic filing of both current and historical documents, ensuring all records were updated and easily retrievable.

• Sensitive Document Disposal: Observed and participated in the secure disposal process of obsolete records and confidential documents (Dokumen Sulit), adhering to strict departmental security and privacy protocols.

• System Optimization: Rearranged and modified existing document structures to improve organizational efficiency and streamline the department’s physical filing system.

• Proactive Team Support: Maintained open lines of communication with department staff to identify pending tasks and ensure administrative support was provided where most needed.

Outcomes & Key Learnings:

• Administrative Precision: Gained a thorough understanding of professional filing standards, including the alphabetical (A–Z) and hierarchical sequencing of official correspondence.

• Information Security awareness: Acquired firsthand knowledge of how government agencies manage and destroy sensitive data to maintain institutional confidentiality.

• Professional Proactivity: Refined my interpersonal communication by practicing proactive engagement regularly consulting with supervisors to optimize my contribution to the team's daily goals.

Department: Tourism Department

Working Hours: 8:00 AM – 4:00 PM

Daily Tasks:

• Legislative Session Preparation: Assisted the department in the final preparations for the 3rd Session of the State Legislative Assembly (Persidangan Dewan Undangan Negeri Penggal Ke-3).

• Digital Coordination: Facilitated the creation of collaborative digital platforms and links for staff to document real-time notes and key points during the assembly proceedings.

• Materials Organization: Helped organize reference documents and briefing notes required by department representatives attending the session.

Outcomes & Key Learnings:

• Dewan Undangan Negeri (DUN) Insights: Gained an in-depth understanding of the functions and structure of the State Legislative Assembly and its role in state governance.

• Administrative Governance: Acquired unique experience in the "behind-the-scenes" logistics required to support high-level government sessions.

• Parliamentary Procedures: Learned the formal protocols of how a state assembly session is conducted, from the tabling of questions to the recording of official minutes.

PERSIDANGAN DAY 1 

(8:00am-4:00pm)

-Take note about  ‘persidangan dewan penggal ke 3’

-Helps staff to write and take notes relate to persidangan dewan 

Outcome:

-explore about dewan undangan negeri

-new experience gain

-know how persidangan been conducted

PERSIDANGAN DAY 2

(8:00am-4:00pm)

-Take note about  ‘persidangan dewan penggal ke 3’

-Helps staff to write and take notes relate to persidangan dewan 

Outcome:

-explore about dewan undangan negeri

-new experience gain

-know how persidangan been conducted

PERSIDANGAN DAY 3

(8:00am-4:00pm)

-Take note about  ‘persidangan dewan penggal ke 3’

-Helps staff to write and take notes relate to persidangan dewan 

Outcome:

-explore about dewan undangan negeri

-new experience gain

-know how persidangan been conducted

Working Hours: 8:00 AM – 4:00 PM

Daily Tasks:

• Data Migration & Digitization: Assigned by Puan Faiezah to transcribe a 10-page official tender document from PDF format into an organized Excel spreadsheet, ensuring data integrity across all entries.

• BPEN Administrative Support: Assisted the State Economic Planning Division (BPEN) staff in documenting and organizing complex paperwork for departmental records.

• Spreadsheet Optimization: Utilized Microsoft Excel to categorize tender items, quantities, and specifications into a structured format for easier analysis by senior officers.

• Workflow Refinement: Collaborated with the team to review data entries, making necessary corrections to align with official government reporting standards.

Outcomes & Key Learnings:

• Technical Excel Proficiency: Gained significant hands-on experience in data entry and spreadsheet management, including learning how to format cells and organize large data sets efficiently.

• Professional Resilience: Learned that "rejection" or the need for data re-entry is an essential part of quality control; I understood that accuracy is more important than speed in government procurement.

• Workplace Stamina & Motivation: Developed a stronger work ethic and increased focus by successfully completing a high-volume technical task, boosting my confidence for future administrative challenges.

Working Hours: 8:00 AM – 4:00 PM

Daily Tasks:

• Technical Data Conversion: Assisted Puan Faiezah in transcribing complex tender information from PDF format into a structured Excel spreadsheet, ensuring all numerical data and specifications were captured accurately.

• Stakeholder Data Collection: Collaborated with En. Asyraf to conduct follow-up inquiries with various Local Authorities (PBT) and private sector tourism players to gather updated tourist arrival data.

• Feedback Documentation: Systematically recorded verbal feedback and data points into the department's database to support state tourism analysis.

• Workflow Optimization: Managed daily priorities to ensure that both the high-volume data entry and the telecommunication tasks were completed within the official working hours.

Outcomes & Key Learnings:

• Advanced Spreadsheet Literacy: Developed a practical understanding of Microsoft Excel, specifically in data organization, numerical accuracy, and maintaining structural integrity when migrating data from static formats.

• Professional Communication Etiquette: Refined my verbal communication skills by representing the department in official calls, learning how to bridge the gap between government requests and private sector feedback.

• Effective Time Management: Successfully demonstrated the ability to meet deadlines by balancing technical documentation with active communication tasks, ensuring all assigned duties were finalized before the end of the shift.

Working Hours: 8:00 AM – 4:00 PM

Daily Tasks:

• Archive & Store Management: Assigned by En. Nizam to reorganize the departmental storage unit. This involved sorting a high volume of physical records to ensure they align with the official state archiving system.

• Serial Indexing & Tagging: Systematically rearranged files according to their series numbers and applied updated identification tags to improve the speed of document retrieval for future audits.

• Document Reproduction: Managed the printing of various official reports and administrative documents for the department’s daily operational needs.

• Logistical Coordination: Facilitated the physical movement and categorization of files, ensuring that sensitive documents were handled with care and placed in their designated secure zones.

Outcomes & Key Learnings:

• Advanced Organizational Skills: Developed a better understanding of Records Management Systems (RMS), specifically how serial numbering and tagging create an efficient "search and find" workflow in a government setting.

• Discipline in Time Management: Successfully practiced high-efficiency task management by setting internal milestones to ensure the entire storage unit was reorganized before the 4:00 PM deadline

Working Hours: 8:00 AM – 4:00 PM

Daily Tasks:

• Tender Evaluation Support: Assisted En. Asyraf in reviewing several development tender proposals. This involved analyzing project scopes and ensuring they align with the department's requirements.

• Tourism Product Mapping: Conducted research to identify and categorize existing and potential tourism products across Kedah, focusing on attractions that add value to the state's economic profile.

• Strategic Assessment: Participated in the identification of unique selling points (USPs) for regional tourism assets to help the department determine which developers offered the most viable solutions.

• Internal Consultation: Engaged in discussions with the team to relay findings and clarify details within the developer submissions.

Outcomes & Key Learnings:

• Procurement & Selection Procedures: Gained foundational knowledge regarding the official procedures for selecting developers, including the criteria used to evaluate tenders and ensure transparency in government projects.

• Refined Communication Skills: Enhanced my ability to communicate complex ideas and findings to my supervisor, practicing the professional language used in government project reviews.

• Heritage & Asset Knowledge: Developed a comprehensive understanding of what constitutes a "tourism product" ranging from historical sites to modern infrastructure and how these assets are leveraged to attract visitors to Kedah.

Department: Tourism Department

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Document Reproduction: Assisted department staff with the high-volume duplication of presentation materials and slides for internal distribution.

• Digital Digitization: Managed the scanning of physical records into electronic formats, ensuring files were correctly labeled and delivered to the relevant officers for their digital database.

• Administrative Organization: Handled the systematic arrangement and sorting of physical documents to maintain an efficient and clutter-free workspace.

• Office Technology Operation: Successfully operated various office hardware, ensuring that all reproduction and transmission tasks were completed according to professional standards.

Outcomes & Key Learnings:

• Office Automation Proficiency: Gained hands-on experience and technical competency in operating professional-grade office machinery, including multi-function scanners, high-speed photocopiers, and fax systems.

• Digital Record Management: Developed an understanding of the workflow involved in converting physical records into digital assets, a key part of modern administrative efficiency.

• Professional Communication: Strengthened interpersonal skills by coordinating closely with various staff members to ensure their specific document requirements and deadlines were met accurately.

Here is the professional version for your logbook:

Internship Logbook Entry

Department: Tourism Department

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Inter-Agency Follow-up: Conducted official follow-up calls to various Kedah Local Government (PBT) offices to monitor the status of tourism data requests previously distributed by the State Secretariat (SUK).

• Data Verification: Verified whether the local authorities had received the data templates and identified any challenges they faced in compiling the requested information.

• Feedback Documentation: Systematically recorded all verbal feedback, status updates, and contact details from the respective officers for departmental tracking.

• Administrative Reporting: Prepared a summary report for senior staff, highlighting which agencies had complied and which required further assistance, ensuring a smooth data collection pipeline.

Outcomes & Key Learnings:

• Professional Telecommunication Protocols: Mastered the etiquette of official phone correspondence, including proper greetings, clear identification of the department, and concise communication of objectives.

• Tourism Ecosystem Awareness: Gained a deeper understanding of the tourism stakeholders in Kedah, specifically how the SUK interacts with local councils to manage state-wide data.

• Interpersonal Communication: Enhanced my ability to navigate professional conversations and maintain positive inter-agency relationships while ensuring that departmental deadlines are respected

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Records Management: Assisted in the systematic filing of both current and historical departmental records, ensuring all documents were easily accessible for staff reference.

• Sensitive Information Disposal: Observed and assisted in the secure disposal of obsolete records and confidential documents (Dokumen Sulit), adhering to official government protocols for data privacy and security.

• Archival Optimization: Performed the rearrangement and modification of existing document folders to improve the organization and efficiency of the department’s filing system.

• Proactive Administrative Support: Maintained active communication with senior staff to ensure all filing tasks were aligned with current priorities and offered assistance for upcoming administrative needs.

Outcomes & Key Learnings:

• Advanced Filing Literacy: Mastered professional filing standards, specifically the alphabetical (A–Z) and hierarchical ordering of formal government correspondence.

• Confidentiality & Ethics: Gained a practical understanding of how government bodies handle sensitive information and the strict procedures required for the destruction of private records.

• Professional Proactivity: Refined my interpersonal communication by practicing proactive engagement ensuring I was always ready to support the team’s workflow and anticipating the next administrative steps.

Department: Tourism Department

Working Hours: 8:00 AM – 4:00 PM

Daily Tasks:

• Digital Data Transformation: Under the supervision of En. Nizam and En. Asyraf, performed a critical migration of tender data from PDF format into a structured Excel spreadsheet to facilitate easier data analysis and comparison.

• Stakeholder Liaison: Assisted En. Asyraf in documenting feedback and gathering tourist arrival statistics through official follow-up calls to various Local Authorities (PBT) and private tourism players.

• Data Synthesis: Compiled the feedback and numerical data into a centralized reporting format to assist the department in state-level tourism planning.

• Deadline Management: Prioritized the completion of the 10-page tender transcription while simultaneously managing outward calls to ensure all assigned tasks were finalized before the end of the shift.

Outcomes & Key Learnings:

• Technical Spreadsheet Proficiency: Developed practical skills in Microsoft Excel, specifically in data entry, cell formatting, and ensuring numerical precision when handling sensitive tender information.

• Professional Communication Etiquette: Gained significant experience in professional telecommunications, learning how to effectively bridge the gap between government requests and private sector stakeholders.

• Strategic Time Management: Refined the ability to multitask between high-focus administrative work (Excel) and social communication tasks (calling PBT), successfully meeting all daily milestones within the designated timeframe.

Department: Tourism Department

Working Hours: 8:00 AM – 4:00 PM

Daily Tasks:

• Secretarial Support: Drafted the official Minit Mesyuarat (Minutes of Meeting) from a previous session, ensuring all key decisions, action items, and discussions were accurately documented.

• Digital Content Curation: Performed photo editing and visual enhancement for images captured during recent site visits in Kedah, optimizing them for inclusion in departmental reports.

• Presentation Design: Collaborated with En. Nizam to prepare comprehensive presentation slides for an upcoming briefing, focusing on visual clarity and professional layout.

• Administrative Quality Control: Utilized feedback from senior officers to refine document drafts, ensuring all work met the department's formal standards.

Outcomes & Key Learnings:

• Formal Documentation Mastery: Gained specialized knowledge in drafting proper Minutes of Meeting, understanding the structure and formal tone required for official government records.

• Technical Software Proficiency: Enhanced my digital design skills using Canva for visual storytelling and Google Docs/MS Word for collaborative document formatting.

• Professional Resilience: Developed a growth-oriented mindset regarding feedback; I learned to view the "rejection" or revision of drafts not as a failure, but as a vital part of the professional learning and refinement process.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Document Reproduction: Facilitated the duplication of presentation materials and slides for departmental use, ensuring that high-quality physical copies were ready for staff briefings.

• Digital Digitization: Managed the scanning of official documents and reports, accurately converting them into digital formats and ensuring their prompt delivery to the relevant officers.

• Administrative Organization: Assisted in the systematic arrangement and filing of physical documents to maintain a structured and efficient office environment.

• Office Technology Management: Operated various office hardware, ensuring that all reproduction and scanning tasks met the department's technical requirements.

Outcomes & Key Learnings:

• Office Automation Proficiency: Gained hands-on experience and technical competency in operating professional-grade office machinery, including multi-function scanners, high-speed photocopiers, and telecommunication systems.

• Information Management: Developed an understanding of the workflow involved in converting physical records into digital assets, a key component of modern administrative efficiency.

• Professional Communication: Refined interpersonal skills by coordinating with different team members to ensure their specific documentation needs and deadlines were met accurately.

Working Hours: 9:00 AM – 4:30 PM

Daily Tasks:

• Inter-Agency Coordination: Conducted official follow-up calls to various Kedah Local Government (PBT) offices regarding the upcoming meeting on 1st December 2025.

• Data Retrieval Monitoring: Inquired about the status of tourism data requests previously distributed by the State Secretariat (SUK) to ensure all agencies were prepared with the necessary statistics.

• Feedback Documentation: Systematically recorded responses and updates from local officers, identifying any bottlenecks in the data submission process.

• Administrative Reporting: Prepared a status summary for senior staff, highlighting confirmed responses and agencies that required additional assistance or reminders.

Outcomes & Key Learnings:

• Professional Telecommunication Etiquette: Mastered the protocols of official government phone correspondence, including formal introductions, clear objective setting, and professional closing.

• Tourism Stakeholder Awareness: Gained a deeper understanding of the tourism ecosystem in Kedah, specifically how the SUK collaborates with local councils to manage and track state-wide visitor data.

• Interpersonal Communication & Diplomacy: Enhanced my ability to navigate professional conversations, learning how to politely yet firmly follow up on deadlines to ensure departmental goals are met.

Working Hours: 8:00 AM – 5:00 PM

Daily Tasks:

• Workshop Participation: Attended the Bengkel Penyelarasan Pelancongan Negeri Kedah at Raia Hotel, Alor Setar, serving as part of the secretariat/support team for the Tourism Department.

• Inter-Agency Coordination: Observed and assisted in a session involving key stakeholders, including BPEN, the State Exco, MOTAC, Perhutanan Kedah, Local District Councils (Majlis Daerah), and the Malaysian Association of Hotels (MAH).

• Strategic Discussion Monitoring: Took notes on the alignment of tourism projects and the integration of diverse perspectives from both environmental (Perhutanan) and commercial (MAH) sectors.

• Logistical Support: Assisted in ensuring the smooth flow of the workshop program and managing documentation for the various participating agencies.

Outcomes & Key Learnings:

• Comprehensive Tourism Product Knowledge: Gained a deeper understanding of the diverse tourism assets in Kedah, from eco-tourism sites managed by the Forestry Department to hospitality services represented by MAH.

• Policy & Regulatory Frameworks: Acquired firsthand insight into the complexities of policymaking, including how rules and regulations are debated and drafted to balance development with preservation.

• Professional Networking & Stakeholder Relations: Learned the importance of cross-sector networking, observing how the government coordinates with federal bodies (MOTAC) and private associations to achieve common state goals.

Meeting With MOTAC HQ   

Topic: MESY, PENYELASARASAN PELANCONGAN BERSAMA MOTAC HQ 

Participants: Bpen, Exco, MOTAC,Perhutan Kedah, Majlis Daerah, MAH 

Location: Raia Hotel , Alor Setar

Outcome : 

1) knowledge about Tourism product

2) knowledge how to create policy, rule and regulation  

3) knowledge how to networking with other sector  

Office work (8:00am-4:00pm)

-preparing MINIT MESYUARAT in previous meeting 

-Editing pictures of site  visit in  kedah 

-helps En Nizam to preparing slides upcoming presentation 

Outcome: 

1)Knowledge  about  making  minit in proper 

2)better in editing especially in canva &  gdoc  

3)Know that  rejection is all about learning

Office work (8:00am-4:00pm)

-preparing MINIT MESYUARAT in previous meeting 

-Call PBT for update upcoming meeting topic: Jalan Pelancongan 

Outcome: 

1)Knowledge  about  making  minit in proper 

2)communication skill 

DAY 1 (BILIK STORE)

8am - 5pm 

-helps to filling document new/old 

-Disposal of files and documents 

-Rearrange and modify documents

Outcome:

-Knowledge about filing such as ( letter arrange from A-Z in upper)

-can see how staff disposal ‘dokumen sulit”

-knowledge  in communication ( ask staff about  what to do next, there anything can help) 

DAY 2 (BILIK STORE)

8am - 5pm 

-helps to filling document new/old 

-Disposal of files and documents 

-Rearrange and modify documents

Outcome:

-Knowledge about filing such as ( letter arrange from A-Z in upper)

-can see how staff disposal ‘dokumen sulit”

-knowledge  in communication ( ask staff about  what to do next, there anything can help) 

DAY 3 (BILIK STORE)

8am - 5pm 

-helps to filling document new/old 

-Disposal of files and documents 

-Rearrange and modify documents

Outcome:

-Knowledge about filing such as ( letter arrange from A-Z in upper)

-can see how staff disposal ‘dokumen sulit”

-knowledge  in communication ( ask staff about  what to do next, there anything can help) 

DAY 4 (BILIK STORE)

8am - 5pm 

-helps to filling document new/old 

-Disposal of files and documents 

-Rearrange and modify documents

Outcome:

-Knowledge about filing such as ( letter arrange from A-Z in upper)

-can see how staff disposal ‘dokumen sulit”

-knowledge  in communication ( ask staff about  what to do next, there anything can help) 

DAY 5 (BILIK STORE)

8am - 5pm 

-helps to filling document new/old 

-Disposal of files and documents 

-Rearrange and modify documents

Outcome:

-Knowledge about filing such as ( letter arrange from A-Z in upper)

-can see how staff disposal ‘dokumen sulit”

-knowledge  in communication ( ask staff about  what to do next, there anything can help) 

Meeting (9:00am-5:00pm) 

Topic: Mesyuarat pelaksaanaan port padang garam kuala kedah

Outcome: 

1)Time Management

2)communication skill( have to deal with  other community)

3)Learning about how the first  step in making tourism attraction ( example jalan pelacongan 

Office work (8:00am-4:00pm)

-preparing MINIT MESYUARAT in previous meeting 

-Editing pictures of site  visit in  kedah 

-helps En Nizam to preparing slides upcoming presentation 

Outcome: 

1)Knowledge  about  making  minit in proper 

2)better in editing especially in canva &  gdoc  

3)Know that  rejection is all about learning

Feedback Call (9:00am- 12:30pm)

-Contact the Kedah Local Government to find out the response regarding the distribution of tourism data requests from the SUK.

-Record the feedback and report to staff 

script for a day

Use office official hotline  

selamat Petang , saya farhan  dari suk kedah bahagian pelancongan, saya nak tanya pihak ---------- ada terima email maklumat data kemasukan pelancong negeri kedah . email dihantar pada 2/10/25 jam 2pm

Outcome:

1)know how to pick/end a phone call 

2)knowledge about tourism player at kedah

3)enhance communication skill 

Office work ( 9:00am-4:30pm) 

 -photostat slides given by staff

-scan document and give to  staff

-documenting arrangement 

Outcome:

1)know how to use office machine 

2)new knowledge technology  (scanning, fax) 

3)skill of communication

Office work ( 9:00am-4:30pm) 

task by Puan Baizura to helps :-

 -photostat slides given by staff

-scan document and give to  staff

-documenting arrangement 

Outcome:

1)know how to use office machine 

2)new knowledge technology  (scanning, fax) 

3)skill of communication

Office work ( 9:00am-4:30pm) 

 -photostat slides given by staff

-scan document and give to  staff

-documenting arrangement 

Outcome:

1)know how to use office machine 

2)new knowledge technology  (scanning, fax) 

3)skill of communication

Office work (8:00am-4:00pm)

-preparing MINIT MESYUARAT in previous meeting 

-Editing pictures of site  visit in  kedah 

-helps En Nizam to preparing slides upcoming presentation 

Outcome: 

1)Knowledge  about  making  minit in proper 

2)better in editing especially in canva &  gdoc  

3)Know that  rejection is all about learning

Meeting With MOTAC HQ   

Topic: MESY, PENYELASARASAN PELANCONGAN BERSAMA MOTAC HQ 

Participants: Bpen, Exco, MOTAC,Perhutan Kedah, Majlis Daerah, MAH 

Location: Raia Hotel , Alor Setar

Outcome : 

1) knowledge about Tourism product

2) knowledge how to create policy, rule and regulation  

3) knowledge how to networking with other sector  

(8:00am-4:00pm)

-given task from staff Puan Faiezah which helped to rewrite the tender from pdf to excel (have 10 pages)

-helps Bpen staff to documenting paperworks

-learning about excel

outcome:

1)New experience using excel

2) learning about rejection is okey

3) Gain more energy to do work

Office work ( 9:00am-4:30pm) 

 -photostat slides given by staff

-scan document and give to  staff

-documenting arrangement 

Outcome:

1)know how to use office machine 

2)new knowledge technology  (scanning, fax) 

3)skill of communication

(BILIK STORE) 29-31/12/2025 ( 3 days)

8am - 5pm 

-helps to filling document new/old 

-Disposal of files and documents 

-Rearrange and modify documents

Outcome:

-Knowledge about filing such as ( letter arrange from A-Z in upper)

-can see how staff disposal ‘dokumen sulit”

-knowledge  in communication ( ask staff about  what to do next, there anything can help) 

(BILIK STORE)

8am - 5pm 

-helps to filling document new/old 

-Disposal of files and documents 

-Rearrange and modify documents

Outcome:

-Knowledge about filing such as ( letter arrange from A-Z in upper)

-can see how staff disposal ‘dokumen sulit”

-knowledge  in communication ( ask staff about  what to do next, there anything can help) 

(BILIK STORE)

8am - 5pm 

-helps to filling document new/old 

-Disposal of files and documents 

-Rearrange and modify documents

Outcome:

-Knowledge about filing such as ( letter arrange from A-Z in upper)

-can see how staff disposal ‘dokumen sulit”

-knowledge  in communication ( ask staff about  what to do next, there anything can help) 

Feedback Call (9:00am- 12:30pm)

-Contact the Kedah Local Government to find out the response regarding the distribution of tourism data requests from the SUK.

-Record the feedback and report to staff 

script for a day

Use office official hotline  

selamat Petang , saya farhan  dari suk kedah bahagian pelancongan, saya nak tanya pihak (pbt berkenaan) ada terima email maklumat data kemasukan pelancong negeri kedah . email dihantar pada 2/11 /25 jam 2pm

Outcome:

1)know how to pick/end a phone call 

2)knowledge about tourism player at kedah

3)enhance communication skill 

Office work (8:00am-4:00pm)

-preparing MINIT MESYUARAT in previous meeting 

-Editing pictures of site  visit in kuala kedah 

-helps En shazwan to preparing slides presentation ( MIDA Mmeeting)

Outcome: 

1)Knowledge  about  making  minit in proper 

2)better in editing especially in canva & googledoc 

3)Know that  rejection is all about learning process

(8:00am-4:00pm)

-Given task from staff Cik Mey which helped to rewrite the list of file to pdf

-Help En Asyraf  to write feedback from tourism player and pbt ( asking about tourist data)

Outcome: 

1)learning to use excel and numbering management

2)gain experience from calling people ( know how to  communicate properly) 

-time management ( finish tasks given on time)

Office work ( 9:00am-4:30pm) 

 -Review file in tourism section

-photostat slides given by staff

-scan document and give to  staff

-documenting arrangement 

Outcome:

1)know how to use office machine 

2)new knowledge technology  (scanning, fax) 

3)skill of communication

Office work ( 9:00am-4:30pm) 

 -continue previous task

-Be pic for meeting with tourism kedah

-photostat slides given by staff

-documenting arrangement 

Outcome:

1)know how to use office machine 

2)new knowledge technology  (scanning, fax) 

3)skill of communication

Office work (8:00am-3:00pm)

-preparing MINIT MESYUARAT in previous meeting 

-Editing pictures of site  visit  

-helps staff in managing documents

Outcome: 

1)Knowledge  about  making  minit in proper 

2)better in editing especially in canva &  gdoc  

3)Know that  rejection is all about learning proses

Office work ( 9:00am-4:30pm) 

- En Asyraf teach me how to submit ( procedure) on paperwork regarding budget for upgrading infrastructure 

-self study  about heritage tourism 

Outcome:

1)know how to use paperwork procedure 

2)update knowledge about rural tourism 

3)skill of communication

Office work ( 9:00am-4:30pm) 

- En Juwadi ask me to present regarding my knowledge in rural / cbt tourism 

-sharing knowledge and opinion 

-helps staff to do office work such as listing, sorting and managing papers

Outcome:

1)know how to list procedure 

2)update knowledge about rural tourism 

3)skill of communication

Office work ( 9:00am-4:30pm) 

- self study about Rancangan Malaysia (RMk13) in Tourism sector 

-Staff ask me to rewrite a few document in pdf 

-helps Puan Umi in managing meeting ( be frontline to take  attendance) 

Outcome:

1)enhance public relation 

2)update knowledge about rural tourism 

3)skill of communication

Office work ( 9:00am-4:30pm) 

-Puan Syimma give me task to rewrite document to make new copy (msword)

-self study  about tourism product in  kedah 

Outcome:

1)enhance public relation 

2)update knowledge about kedah tourism 

3)skill of communication

Office work ( 9:00am-4:30pm) 

-helps  staff  to make copy  and fax document to PBT 

-Make feedback call  from PBT regarding data of tourist (in/out) at  Kedah  

Outcome:

1)enhance public relation 

2)update knowledge about Kedah tourism 

3)skill of communication

Office work ( 9:00am-4:30pm) 

 -photostat slides given by staff

-scan document and give to  staff

-documenting arrangement 

Outcome:

1)know how to use office machine 

2)new knowledge technology  (scanning, fax) 

3)skill of communication

MEETING ( 9:00am-4:30pm) 

 -Attend meeting “ satu bulan satu sukan”

participants: PBT,BPEN

Outcome:

1)know how sport event conduct 

2)new exposure 

3)skill of communication and networking

Office work ( 9:00am-4:30pm) 

 -Self study about museum and heritage building

-scan document and give to  staff

-documenting arrangement 

Outcome:

1)know how to use office machine 

2)new knowledge technology  (scanning, fax) 

3)skill of communication

Office work ( 9:00am-4:30pm) 

 -Puan Umi give me tasks to compile document

-scan document and give to  Puan Umi

-documenting arrangement and ask for feedback

Outcome:

1)know how to handle work properly

2)new knowledge technology  (scanning, fax) 

3)skill of communication

Follow up  Call for meeting 22/1/26 (9:00am- 12:30pm)

-Contact the Kedah Local Government to find out the response regarding the distribution of tourism data requests from the SUK.

-Record the feedback and report to staff 

Outcome:

-know how to pick a phone call 

-knowledge about tourism player at kedah

-enhance communication skill

Office work ( 9:00am-4:30pm) 

 -photostat slides given by staff

-scan document and give to  staff

-documenting arrangement 

Outcome:

1)know how to use office machine 

2)new knowledge technology  (scanning, fax) 

3)skill of communication

Office work ( 9:00am-4:30pm) 

 -Meeting with exco tourism on topic: Iftar Ramadan 2026 

-Asked by staff to handle slides presentation 

-documenting arrangement 

Outcome:

1)know how to make presentation slide 

2)new knowledge technology  (scanning, fax) 

3)skill of communication

Office work ( 9:00am-4:30pm) 

 -Helps staff to draft paperwork “ iftar ramadan 2026” 

-documenting arrangement 

Outcome:

1)know how to make draft paperwork

2)new knowledge technology  (scanning, fax) 

3)skill of communication

Office work ( 9:00am-4:30pm) 

- self study about Rancangan Malaysia (rmk13) in tourism sector Focus on rural tourism 

-Staff ask me to rewrite a few document in pdf to excel 

-helps Puan Umi in managing meeting ( be frontline to take  attendance) 

Outcome:

1)enhance public relation 

2)update knowledge about rural tourism 

3)skill of communication

Office work ( 9:00am-4:30pm) 

-Help Staff  to copy a few document in ms word

-helps Puan Faizah in managing and review  tender from few company

Outcome:

1)enhance public relation 

2)update knowledge about tender policy  

3)skill of communication

Office work ( 9:00am-4:30pm) 

-prepare slides presentation about “bengkel  penyediaan pelan induk pelancongan”

-helps Puan Faizah in managing and copy tender from few company

Outcome:

1)enhance public relation 

2)update knowledge about tender policy  

3)skill of communication

BENGKEL ( 9:00am-4:30pm) 

Day 1  “bengkel  penyediaan pelan induk pelancongan”

-helps Puan Faizah in managing and presentation during bengkel 

Outcome:

1)enhance public relation 

2)update knowledge about tender policy  

3)skill of communication

BENGKEL ( 9:00am-4:30pm) 

Day 2  “bengkel  penyediaan pelan induk pelancongan”

-helps Puan Faizah in managing and presentation during bengkel 

Outcome:

1)enhance public relation 

2)update knowledge about tender policy  

3)skill of communication

Office work ( 9:00am-4:30pm) 
Administrative Support: Assisted department staff with document processing and formatting several official reports using MS Word.

• Tender Management: Assisted Puan Faizah in the systematic review and management of tender submissions from various companies, ensuring all documentation met the department's initial criteria.

• Final Handover: Completed all pending tasks and handed over relevant files to the supervisor.

out come:

Outcomes & Reflections:

• Enhanced Public Relations

• Tender Policy Knowledge

• Communication Skills

Today marks the official completion of my internship journey. I am incredibly grateful for the opportunity to have worked with the Tourism Department. Over the past 18 weeks. I have grown both personally and professionally, gaining invaluable insights into the industry. Finally, I’m done!

Month 1: Orientation and Administrative Foundations

I began my internship by reporting to Bahagian Sumber Manusia (BSM) for briefings on rules, regulations, and program objectives. Once placed in the Tourism Department, I mastered essential office systems—including Dcos, Canva, and professional filing protocols—while assisting with documentation for high-level coordination meetings, such as the preservation of heritage sites like the 100-year-old Mengkudor tree at Gunung Jerai.

Month 2: Communication and Field Operations

In the second month, I shifted my focus toward active communication and event management. I handled official hotline calls to Local Governments (PBT) to track tourism data and supported the STEM FAIR in Kulim, where I gained experience in protocol and handling unexpected changes, such as emcee cancellations. I also conducted site visits to potential tourism spots like Surau Tok Janggut, where I analyzed heritage sites and prepared outcome slides for the staff.

Month 3: Legislative Exposure and Policy Support

My third month provided me with significant exposure to government administration and legislative processes. I assisted staff during the Dewan Undangan Negeri (DUN) sessions by taking notes and managing digital links for the proceedings. Additionally, I took on more technical tasks, such as rewriting tenders from PDF to Excel, drafting formal "Minit Mesyuarat" (meeting minutes), and coordinating with federal agencies like MOTAC on tourism synchronization.

Month 4: Strategic Research and Professional Synthesis

In my final weeks, I engaged in specialized research and strategic planning. I conducted self-studies on Rancangan Malaysia (RMK13) and presented my findings on rural and heritage tourism to senior staff members. My internship concluded with me taking a lead role in preparing presentations for the Iftar Ramadan 2026 planning and the "Bengkel Penyediaan Pelan Induk Pelancongan" (Tourism Master Plan Workshop), where I helped manage tender reviews and workshop delivery