[Innovation Challenge BoD-3] Team 7_HMW & Questions by Tjitra https://padlet.com/Tjitra/yyk03h56bpz8ddun First, create 1-3 questions that make pain points for your project. The second one, create 3-5 How Might We (HMW) statements by your team. en-us 2022-01-13 02:06:45 UTC 2022-01-21 03:46:28 UTC hello@padlet.com Pelindo Miles almirarizqia https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1989763929 2022-01-13 07:05:24 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1989763929 Why customers start switching to other competitor ports https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1989808066 2022-01-13 07:36:55 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1989808066 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1989833939 How might we serve a better customer experience to existing customers?]]> 2022-01-13 07:53:40 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1989833939 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1989836790 How might we standardize and simplify the reward system for Pelindo Customers?]]> 2022-01-13 07:55:23 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1989836790 How might we avoid losing customers to competitors? https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1989837442 2022-01-13 07:55:49 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1989837442 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991814119 What do our customers think about the current transaction process?]]> 2022-01-14 06:59:35 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991814119 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991815848 How attractive is our current customer rewards/ customer loyalty programs?]]> 2022-01-14 07:01:07 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991815848 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991952964 What kind of rewards that can motivate customers to increase transaction?]]> 2022-01-14 08:50:26 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991952964 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991953727 What are the factors (other than operational factors) that influence customers’ decision in choosing port?]]> 2022-01-14 08:51:02 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991953727 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991954676 How might we improve our customer experience to increase customer loyalty and motivate them to increase transaction?]]> 2022-01-14 08:51:45 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991954676 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991955004 How might we simplify our transaction process?]]> 2022-01-14 08:52:00 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991955004 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991955588 How might we influence our customers to choose our ports and/or increase transaction value by using customer loyalty programs?]]> 2022-01-14 08:52:28 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991955588 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991956016 How might we increase our customers’ awareness about our customer loyalty programs?]]> 2022-01-14 08:52:46 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991956016 https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991956489 How might we distribute customer rewards better and faster?]]> 2022-01-14 08:53:06 UTC https://padlet.com/Tjitra/yyk03h56bpz8ddun/wish/1991956489