Customer Journey Map by Ola Ogunbodede https://padlet.com/b91363oo/yxrbrjaxmw29qdua Persona 4 en-us 2021-04-21 21:25:36 UTC 2025-02-21 02:31:18 UTC hello@padlet.com https://padlet.net/icons/png/1f9d0.png Persona 4 b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643668 Age - 30
Works 9am-5pm Mon - Fri.]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643668 Scenario b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643669 Guy looking for a gift for his wife just so she doesn't ask where he was all day. 
Budget - £100 - £300
Shops at Currys.]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643669 Goals & Expectations b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643670 ?????]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643670 1. Need Identification b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643671 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643671 2. Information Gathering b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643673 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643673 4. Choose Among Alternatives b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643675 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643675 3. Evaluate & Alternatives b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643676 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643676 5. Purchase b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643677 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643677 7. Review Decision b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643678 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643678 6. Receive b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643680 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643680 1. Behaviours/ Actions b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643682 Thinking he needs to find a gift]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643682 2. Behaviours/ Actions b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643684 Googling gift options]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643684 3. Behaviours/ Actions b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643685 Googling evaluation sites, reviews.]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643685 4. Behaviours/ Actions b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643686 Evaluating, choosing criteria based on which he will make the final choice.]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643686 5. Behaviours/ Actions b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643687 Going through the website purchasing process, putting products in the cart.]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643687 6. Behaviours/ Actions b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643688 Getting the receipt, getting the gift shipped to the address.]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643688 7. Behaviours/ Actions b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643690 Evaluating if the purchasing criteria was met, if the product was delivered in time.]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643690 1. Experiences b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643692 Stressed, panicking, ]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643692 2. Experiences b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643693 overwhelmed]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643693 3. Experiences b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643694 stressed]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643694 4. Experiences b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643695 decisive]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643695 5. Experiences b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643696 satisfied /dissatisfied (perception-expectation contrast)]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643696 6. Experiences b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643697 satisfied /dissatisfied (perception-expectation contrast)]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643697 7. Experiences b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643698 satisfied /dissatisfied (perception-expectation contrast)]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643698 1. Opportunities b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643700 Suggestions for Management]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643700 2. Opportunities b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643701 Have a selection of most liked/frequently purchased items on landing page]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643701 3. Opportunities b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643702 Have a comparison option that allows for easy comparison of items in a basket that are selected ]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643702 4. Opportunities b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643703 Easily able to chose between options/comparisons]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643703 5. Opportunities b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643704 Ensure purchase is easily acomplished/no issues]]> 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643704 6. Opportunities b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643705 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643705 7. Opportunities b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643708 2021-04-21 21:25:36 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1444643708 b91363oo https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1445826834 2021-04-22 06:15:21 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1445826834 Scenario michaeldjenkins https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1446382936 Guy looking for a gift for his wife just so she doesn't ask where he was all day. 
Budget - £100 - £300
Shops at Currys.]]> 2021-04-22 09:23:52 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1446382936 Goals & Expectations michaeldjenkins https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1446384799 Goal: Find and buy a Nice gift fast that is affordable yet high quality
Expectations: Great selection of merchandise, ease of access to switch between products, no issues in purchasing, fast delivery options or pick up nearby in-store instantly ]]> 2021-04-22 09:24:32 UTC https://padlet.com/b91363oo/yxrbrjaxmw29qdua/wish/1446384799