Philip empathy + issue acknowledgement by

let's listen to a quick call

astramentore — 2024-03-26 09:12:45 UTC

astramentore — 2024-03-26 09:14:16 UTC

astramentore — 2024-03-26 09:26:28 UTC

astramentore — 2024-03-26 09:26:57 UTC

astramentore — 2024-03-26 10:14:57 UTC

I understand how frustrating it can be to…
I truly understand your feelings
I apologize for any inconvenience this issue may have caused
Please accept my apologies for this misunderstanding
I totally understand how frustrating/confusing this issue can be
I understand your feelings right now
No worries, I am here to help you
No worries, I got you covered
I completely understand how this makes you feel now.
I am sorry to hear you experienced this (technical) difficulty.
I understand such issues might be frustrating at times, however I will do my best to address this.
Editor can be tricky sometimes, but we'll figure this out together!

astramentore — 2024-03-26 12:14:03 UTC

1) acknowledge the importance

- I understand how important his is for you rot fix the Gift Cards

2) everything what could be done is already done

dedicated specialist are already looking into it

Please note, that at the moment the issue is already under investigation and the advanced team is looking into it

3) So at the moment I would suggest not to touch anything so they can fix it properly

4) I do understand how important this is once again, and team will get back t you asap

Appreciate your patience and please await the email form them