Online Banking and Customer Service by

Online Banking

porrasjoselyn3 — 2024-12-06 23:56:54 UTC

Think of it as your bank's website or mobile app. It allows you to manage your money electronically without physically going to a bank branch.

Example: Checking your account balance on your phone while you're waiting in line at the grocery store.

Account

porrasjoselyn3 — 2024-12-06 23:57:34 UTC

This is where your money is held at a financial institution (like a bank or credit union). It's like a virtual container for your funds.

Example: Your checking account where your paycheck gets deposited, or your savings account where you keep money for future goals.

Transaction

porrasjoselyn3 — 2024-12-06 23:58:17 UTC

Any activity that involves money moving into or out of your account.

Example: When you buy a coffee with your debit card, that's a transaction. When your friend sends you money through an app, that's also a transaction.

Payment

porrasjoselyn3 — 2025-04-30 19:55:57 UTC

Giving money to someone or a business for goods or services received.

Example: Paying your rent to your landlord, or buying a new pair of shoes at a store.

Transfer

porrasjoselyn3 — 2025-04-30 19:56:40 UTC

Moving money from one of your accounts to another, or sending money to someone else's account.

Example: Moving $100 from your checking account to your savings account, or sending $25 to a friend for splitting dinner.

Balance

porrasjoselyn3 — 2025-04-30 19:58:24 UTC

The total amount of money you currently have in your account. It can go up or down after each transaction.

Example: If you started the day with $500 in your checking account and spent $50, your new balance is $450.

Bill

porrasjoselyn3 — 2025-04-30 19:59:16 UTC

A statement that shows how much money you owe for a product or service you've received.

Example: Your monthly electricity bill showing how much energy you used and how much you need to pay

Customer Service

porrasjoselyn3 — 2025-04-30 20:00:08 UTC

The help and support a bank or financial institution provides to its customers.

Example: Calling your bank's customer service line when you have a question about a charge on your statement

Credit Card

porrasjoselyn3 — 2025-04-30 20:00:46 UTC

A card that allows you to borrow money from a financial institution up to a certain limit to make purchases. You'll need to pay this money back later, often with interest if you don't pay the full amount on time.

Example: Using your credit card to buy groceries online and then paying off the balance at the end of the month.

Debit Card

porrasjoselyn3 — 2025-04-30 20:01:31 UTC

A card that is directly linked to your checking account. When you use it, the money is immediately deducted from your account balance.

Example: Swiping your debit card at a restaurant to pay for your meal.

ATM (Automated Teller Machine)

porrasjoselyn3 — 2025-04-30 20:09:36 UTC

A machine that allows you to perform basic banking transactions like withdrawing cash, depositing money, and checking your balance without needing to go inside a bank.

Example: Using an ATM to take out $20 for a weekend marke

Fees

porrasjoselyn3 — 2025-04-30 20:16:02 UTC

Extra charges that a bank or financial institution may apply for certain services or if you don't meet certain conditions.

Example: An ATM fee for using an ATM that's not part of your bank's network, or an overdraft fee if you spend more money than you have in your account.

Security

porrasjoselyn3 — 2025-04-30 20:17:19 UTC

The measures taken by a bank or financial institution to protect your money and personal information from unauthorized access or theft.

Example: Using passwords and two-factor authentication to log in to your online banking account.

Fraud

porrasjoselyn3 — 2025-04-30 20:30:52 UTC

Deceptive or illegal actions intended to gain money or personal information from you. Example: Someone trying to use your stolen credit card to make unauthorized purchases.

Online Payment

porrasjoselyn3 — 2025-04-30 20:32:21 UTC

Paying for goods or services electronically through the internet.

Example: Using PayPal to pay for an item you bought on an online marketplace.