On 6^th February 2017 (Monday) was my registration day for internship at Koperasi Pemandu Limo Lapangan Terbang Pulau Pinang Berhad (KOPLIMO). The registration session start at 8.00 a.m after fill up all the registration form and verify my thumbprint. They send me to Human Resource Department and I have to start my training at the same day. My supervisor, Miss Nabila assign me to follow and being guide by one permanent staff to teach me how to filling the file. They teach me how to do filling in proper way. At KOPLIMO, our working hour is 9 hours (including 1 hour break) from 8.00 a.m until 5.oo p.m. My internship at KOPLIMO today they assign me to do Human Resource job. It is quite challenging because it is not evens a week I enter the department and I have to do the job by myself without the permanent or other experience staff. However, I do my best to finish the task without having any complaint from the other staff or supervisor. 

Today, I was placed at the Financial Department in the company, but before that I was placed at the Human Resource Department. I was monitor by the Officer in charge.  First when I go to the department, I was introduced to the staff at Financial Department.  My first task at Financial Department is to help the staff to check the credit card receipt. The staff and I need to count the coins because KOPLIMO using it as a change after customer purchase tickets at the counter. Then, they transfer me to the Accounting Department because they lack of staff. This evening I attend my briefing like usual. After that, I have assign to check the report sales and commissions, so I need to do overtime work to settle all the work. I learn many things from the zero knowledge until I know how to handle the money counting machine. All the staffs at this department give me cooperate during my internship, I very enjoy in do my task. I’m ready for the next department. 

Today is the first day I was in the Operation Department, I am very excited and happy to learn new things enveloped my soul. I work every day, off day (Saturday and Sunday) from 8.00 a.m until 5.00 p.m for 9 hours. Early in the morning, I was introduced to staff – staff in Operation Department. They explained to me about ticket counter, redeem counter, paging board counter and etc. On this day I was assigned to follow Madam Yusbarila, Operation Officer who manages and know the operation process. I was given guidance on the procedures to be carried out during the work. I was taught the right way to the process of making take order for customer to buy tickets. It is quite difficult at first but I can make it right on the third attempt. So, I need to communicate well in either Malay or English. This is because the customers are consisting of local people and foreigner such as China, Italy, Indonesia, Japan and so on. Many customers bought the tickets for today. 

Today I was given the opportunity to communicate with the customer who comes, some of them were asked about the tickets offered at the company. I explained to them about the ticket. Today not many customer bought the tickets. We are happy because we can relax a while after busy in everyday before. 5^th February 2017 (Sunday) is my off day but the supervisor order me to come to work. Today I am teamed with Miss Nadia (Financial Operation Officer) because we need to finish the task before 3 p.m, we had to skip our lunch, tomorrow has high occupancy but Sunday is the day all hell break loose. 

 

Today I work the night shift, before the day was out of operation, I was told to report how many sales or cash money to Officer. There is a new knowledge that I learned today of how to use the cashier machine in the redeem counter. Previously, we only use the handwritten receipts because the cashier machine was broken the last three day. I was tought by our staff, Miss Atikah. Even a bit clumsy at first, but I successfully managed to take order tickets purchased from customer, print the driver slip using the cashier machine. This machine is very easy for us to work more quickly. 

I start my work at 8.00 a.m as I’m in charge in a morning shift. As for the morning shift our task is first, open the computer at the reception and printer at the office. 

ü  Make a backup for the BRO System, print out the report and put it into the file 

ü  Clean up the reception 

We gain a new experience today. 

I start my work like usual. Today, I got many receipt bill from Miss Nadia to key in. Before that, all the receipt need to photostat and I do this first. After that, I glued at draft paper. Then, I was started to key –in the data Petty Cash like I do. This is important because we will know how much the company expenses to bought the company equipment and also the groceries. Before that, I just settle key-in for payment voucher only. Now, it is 7 weeks for my internship, many things and knowledge that I got from this training. By the way, thanks a lot to the industrial supervisor to teach me about operation process in this company. After finished it, I continue to key-in the amount in Microsoft Office Software; excel. That’s all my work for this week. Having a nice day. 

Today I work half day and still do the same thing which is listing petty cash report. Also I help Human Resource find an information about Perkeso online, HRDF and KDN. Addition, I do check attendance, check e mel, send faks and do a filling. I was tought Human Resource Officer, Miss Nabila how to answer phone calls. First, answer and address incoming phone calls in a timely and polite manner, secondly, clearly determine the purpose of the call, thirdly, deal with queries and provide correct information, fourthly, forward calls to appropriate person lastly take and deliver messages accurately and completely. I very enjoy in do my task. I’m ready for the next department. 

I’m do a cashier work today. I must to handle cash transactions with customer, also scanning goods and collect payments. I had do the daily report for and also the weekly report by my own. Without a monitoring from my supervisor because both of them off day and take a leave. I hope that there is no wrong on my report. In advance I also can learn the used of Microsoft Office Software; excel or access in making the report and key in the data. This is very easy for us to work more quickly. 

Less task I do for today, I only was appointed to arrange a meeting for my supervisor with her KOPLIMO’S board. The meeting will held on this coming Friday. Besides, the meeting will held in Management Office. So supervisor asked me to help her prepare the report for the meeting. Its quite challenging because its not even a week we enter the department and we have to do the job by ourself without the permanent or other experience staff. Having a nice day.  

I start my work like usual. I had print out the open account letter for staff, after that, had give medical chit to few staff or driver who want go to clinic. Human Resource Officer asked me help to update the staff leave record and last but no least, help Miss Nabila to do salary report and learn to calculate the overtime staff. By the way, re-check OT form given by all department. Remind all about OT staff need to be sent before 15^th. 

After briefing, I give payslip to staff that request it. Next had update some detail in HR monthly report. Do new punch card for new staff. So, today two new staff had come to report duty. As admin and general department, supervisor asked me to briefing they about punch card and operation process in this company. Next is, do confirmation letter and showcause letter for another staff. I also collect all duty roster and give HR Department to approve. Then stapler all the roster to the board. Lastly, had update manning report. 

This week, I continue with trainee allowance and complete it then pass it to Account Department to make cheque, and the will be courier to the HQ. Then, I was started to key –in the data Petty Cash like I do. This is important because we will know how much the company expenses to bought the company equipment and also the groceries. Before that, I just settle key-in for payment voucher only.

I start my work like usual. Today, I got many receipt bill from Miss Nadia to key in. Before that, all the receipt need to photostat and I do this first. After that, I glued at draft paper. Then, I was started to key –in the data Petty Cash like I do. This is important because we will know how much the company expenses to bought the company equipment and also the groceries.

Supposely I’m helping Operation Department but Financial Operation Officer asked me to help her at the office. There’s a lot of task was given and need to be submit by tomorrow. By the way, the external auditors want to come a appointment to discuss end financial report 2016. So her asked me to help her prepare the report for the meeting.

Hello and good morning, today is the last day for internship and my supervisor told me to be a runner. I must send new tickets to the counter at airport, print the driver slip and send to redeem counter. I start my work like usual. Today, I got many receipt bill from Miss Nadia to key in. Before that, all the receipt need to photostat and I do this first. After that, I glued at draft paper. Now, it is 16 weeks for my internship, many things and knowledge that I got from this training. By the way, thanks a lot to the industrial supervisor to teach me about operation process in this company.