OUR REVSIM TUTORIAL by https://padlet.com/deborah_lim/yjgkjkz0oisv Please remember to put in your Hotel Name, your name and your tutorial group at the top of your post. en-us 2019-01-18 02:29:18 UTC 2019-02-20 13:39:24 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Rocket.png https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/324781491 We can use it in google chrome]]> 2019-01-28 04:38:35 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/324781491 Benedicta- T1 What is the purpose of Environmental Program? https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/324781706 2019-01-28 04:40:31 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/324781706 Yu shan - T3 (Six Seasons Hotel) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/325223618 Can anyone share how you prevent your staff from leaving? ]]> 2019-01-29 02:40:07 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/325223618 angpaos https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/325241493 2019-01-29 04:43:06 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/325241493 The Occazia - Zoe [T4] https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/325241674 What is the best way to drive revenue? ]]> 2019-01-29 04:44:16 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/325241674 T2 Hotel - Hui Ting (T2) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/325738304 Is the hotel only able to increase competency for the staff by increasing training budget? Is there any other way we can also do to increase the competency? ]]> 2019-01-30 08:33:17 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/325738304 Hotel 18 - Timothy Ng (T2) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326199130
- Why is MICE revenue currently only reflected under F&B reports? Are there any other revenue streams that constitute MICE revenue?]]> 2019-01-31 10:28:06 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326199130 Hotel 18 - Carina Seah (T2) carinasxq https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326200449 Is there a way to increase the revenue from the other operating department? 


]]> 2019-01-31 10:33:38 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326200449 Hotel 18 - Kilice Ng (T2) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326238283 How do you reduce chance of disparity between predicted and actual total occupancy rate?]]> 2019-01-31 12:53:04 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326238283 Vibe, Nicholas (T5) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326541609 How do you increase competency rate other than raising training costs ? Our team has tried raising both salary and training but it does not improve the ratings? ]]> 2019-02-01 01:32:21 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326541609 Hotel Vibe, Geanna Goh (T5) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326541907 What could be the reason for low market reputation despite spending quite abit on upgrading and refurbishment?]]> 2019-02-01 01:34:07 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326541907 Hotel Gem, Julian Ng (T5) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326542670 What is staff turnover rate affected by? - Training? No. of staffing? Salary? 


]]> 2019-02-01 01:39:03 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326542670 Vibe (T5) - Samion https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326544262 Spending more marketing expenses and implementing loyalty program did not really drive more direct bookings. We even distribute more to direct booking but it doesn't seem to work. Any idea why? 

]]> 2019-02-01 01:49:15 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326544262 Retz Karlton (T5) - Wei Sheng https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326545421 Does the RevSim system take into account the number of out of order rooms when running the cycle? 

]]> 2019-02-01 01:57:45 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326545421 Retz Karlton (T5) - Zhong Jun https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326545907 Is the staff's training competency built up quarterly or does it reset every cycle?]]> 2019-02-01 02:00:35 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326545907 Retz Karlton (T5) - Shi Qi https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326546495 Why does the system not take into account, for example, the minibar revenue when it took only one month to construct? There was no option to allocate staffing or set the minibar cost when we ticked the box, but it was already available in May Y1 (Q2)?]]> 2019-02-01 02:04:06 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326546495 Retz Karlton (T5) - Sophia https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326547546 Why does the competency percentage increase for certain staff that we did not do training for?. ]]> 2019-02-01 02:10:16 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326547546 Retz Karlton (T5) - Mandy https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326549255 2019-02-01 02:23:10 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326549255 Hotel Vibe, Reena Fang (T5) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326551596 Why is it that our market momentum is the lowest despite spending above average on advertising? ]]> 2019-02-01 02:40:59 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326551596 Hotel Hew, Chanel Wong (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326555923 How does one achieve a good balance between staffing level and pay? ]]> 2019-02-01 03:15:15 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326555923 Hotel Hew, Shirley (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326555993 Training were given to staffs, however, competence level remains low at 27.97%, are there any reasons why? ]]> 2019-02-01 03:15:46 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326555993 Hotel Hew, Chao Xin (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326556219 Do you think we should focus on Net Profit instead of RevPAR? As net profit got factor in other costs, RevPAR only focus on room rates..

]]> 2019-02-01 03:17:23 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326556219 Hotel Hew, Gina (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326556866 How do you determine the number of covers for Lobby bar? ]]> 2019-02-01 03:23:59 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326556866 Retz Karlton (T5) - Sophia, QNS: Why does the competency percentage increase for certain staff that we did not do training for?. https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326556870
Chao Xin (T6) - Hi Sophia, hope my answers find you well. Regarding your question, maybe the previous staff left and a new and much more competent staff join, so the competency percentage increase. Or maybe the staff ownself go for training, just like the systems engineer, competency level 100, good employee! Or the system anyhow... Refer to this link for more info: https://www.15five.com/blog/how-do-i-improve-employee-development/


]]> 2019-02-01 03:24:02 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326556870 Hotel Hew, Yingxin (T6 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326557296 Is there a way to lower other departmental expenses? 

]]> 2019-02-01 03:27:35 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326557296 Vibe (T5) - Samion, QNS:Spending more marketing expenses and implementing loyalty program did not really drive more direct bookings. We even distribute more to direct booking but it doesn't seem to work. Any idea why? https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326557341
Chao Xin (T6) - Hi Boss, hope my answers find you well. I think it depends... maybe the rate you set are too high, or your competitors' rate are more attractive.. that is why your direct booking rate is low.. Or maybe the system need some improvement so that it can be more realistic. For more info, pls refer to this link: https://www.softwareadvice.com/resources/5-ways-to-boost-direct-bookings/

]]> 2019-02-01 03:28:08 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326557341 Glamazon Hotel, Sarah (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326564807 Among the many factors that affect customer retention, which is the most important?

]]> 2019-02-01 04:23:49 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326564807 Hotel Res, Koh Min (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326567630 Do you guys think customer acquisition should be a part of revenue management? Those who think not, please tell me more!! :) ]]> 2019-02-01 04:56:49 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326567630 Hotel Res, Yun Yue (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326567663 Is there a way to increase the meeting and events refreshment covers? ]]> 2019-02-01 04:57:09 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326567663 Hotel Res, Samuel (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326568132 Our hotel has one of the highest spend on marketing, yet our market momentum is still the last. What other factors are affecting our marketing momentum? ]]> 2019-02-01 05:01:19 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326568132 Hotel Roselle (T1) - Kaijie https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326572240 The information on the first page of Revsim has been updated. This might help in your planning  ]]> 2019-02-01 06:05:21 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326572240 Hotel Res, Yan Qian (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326572494 Hi guys, how can our hotel control our channel management effectively? ]]> 2019-02-01 06:10:52 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326572494 Hotel RES, Yong Wei (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326573280 Regarding RevSIM, what is the best way to control costs in order to increase GOP? 

]]> 2019-02-01 06:22:39 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326573280 Ong Jin - T6 hotel Res https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326611634 Hi guys, what are some opportunities you can leverage on when it comes to using social media as a customer acquisition method? :D ]]> 2019-02-01 09:45:07 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326611634 Lush Spring Hotel, Sin Yi (T1) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326656938 How is high occupancy best achieved?]]> 2019-02-01 12:52:05 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326656938 Lush Spring Hotel, Sin Yi (T1) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326658248 How is high occupancy best achieved?]]> 2019-02-01 12:56:49 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326658248 Lush Spring Hotel, Sin Yi (T1) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326658517 How is high occupancy best achieved? ]]> 2019-02-01 12:58:00 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326658517 Hotel Vibe, Ashley Khoo (T5) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326762861 Seeking for advice on how to reduce variance for F&B covers please: How do you accurately forecast the number of non-resident covers?

]]> 2019-02-01 16:31:19 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326762861 Hotel Roselle (T4) - Lance Seah Jun Hong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326764327 How do you forecast non-resident F&B covers?]]> 2019-02-01 16:34:24 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326764327 Hotel Roselle (T4) Lance Seah Jun Hong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326768481 It would be better if the system would be able to show the best performer of the quarter instead of using YTD as it would show us how we are competing with our competitors on the quarterly basis. Just because my team we did not do well for Q1, it is always showing Rank 5 on YTD net profit even when we are doing well for that quarter compared to most teams]]> 2019-02-01 16:42:08 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326768481 QUESTION FOR THE ROYALS https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326773570 How do you achieve high meeting revenue per sq ft? $53 ]]> 2019-02-01 16:50:58 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326773570 Hotel Roselle (T4) - Tee Kai Qi https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326839981 Has engaging a public relations agency helped to get more room nights? Or does it help in terms of guest satisfaction?]]> 2019-02-01 19:08:21 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326839981 Finn Hotel (T5) - Billy Ko billykoys https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326906322 How do you ensure your hotel's brand positioning doesn't change? i.e. Wants to go with premium pricing, sets $300 v.s. other hotels who are targeting e.g transient guests sets $400, are you still considered a premium hotel? ]]> 2019-02-02 00:09:04 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326906322 Occazia (T4) - Maggie https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326920387 How do you determine what causes the drop/ bad percentage in staff competency level? Do you increase the pay or the forecasted guide? Thanks!


]]> 2019-02-02 04:05:29 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326920387 Zadna (T2) - Ellis https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326921061 How do we lower our expenses for Administrative & General? ]]> 2019-02-02 04:20:42 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326921061 Zadna (T2) - Regina 16010961 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326921160 Is there any other solution to decrease staff turn over rate? Even after investing in training and providing quality associate facilities.]]> 2019-02-02 04:22:53 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326921160 Zadna (T2) Sihui https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326921163 How do you maintain staff turnover and competence level?]]> 2019-02-02 04:22:57 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326921163 Zadna (T2) Zoe https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326921252 Despite the highest revenue, F&B cost higher side based on percentage how do we reduce our overall F&B expense?
 
]]> 2019-02-02 04:24:59 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326921252 The Occazia - Zoe [T4]What is the best way to drive revenue? 16010961 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326921347 Regina (T2) - One way is to spend in marketing & advertising. Additionally, if you can, try investing in facilities/ services that help you to earn extra lease income.]]> 2019-02-02 04:27:44 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326921347 Zadna (T2) Kuan Yii https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326929760 How do you ensure appropriate staffing level for your hotel in order to prevent understaffing issues (while controlling cost)? ]]> 2019-02-02 07:37:10 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/326929760 Finn Hotel - Kylie [T5] https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327048810 Other than increasing training, how can staff competency levels be improved?]]> 2019-02-03 12:43:01 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327048810 Hotel K - Beatrice (T2) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327058254 How is the market momentum for marketing measured and how do we increase our positioning of it?]]> 2019-02-03 14:27:51 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327058254 Hotel K - Peggy (T2) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327058540 Does the F&B cost affect the F&B quality? Are they directly correlated? ]]> 2019-02-03 14:31:14 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327058540 Hotel K - Ariel Chua (Tut2) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327066023 Despite spending on many forms of refurbishment, loyalty programs, and marketing, the market momentum of our hotel is still not yet up to our desired goals. It seems to only act as a defensive strategy, not giving us an edge over competitors. Would anyone be able to share any good and effective ways to raise the marketing momentum?]]> 2019-02-03 15:41:48 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327066023 Hotel K - Ariel Chua (Tut2) 1600526 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327066631 Despite spending on many forms of refurbishment, loyalty programs, and marketing, the market momentum of our hotel is still not yet up to our desired goals. It seems to only act as a defensive strategy, not giving us an edge over competitors. Would anyone be able to share any good and effective ways to raise the marketing momentum?]]> 2019-02-03 15:47:10 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327066631 Hotel K - Tabithan (T2) 17017131 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327067263 Whenever new facilities, services, rooms/cover forecasts are added in decisions, it affects the staffing guide presented under 'Staffing'. What are the merits or risks involved in following strictly to the staffing guide? Are there any justifiable reasons to overstaff or understaff?]]> 2019-02-03 15:52:09 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327067263 Question from Hotel RES, Yong Wei (T6) 1600526 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327067409 Response from Ariel Chua (Tut2): Hi Yongwei, great question. You should look for recurring costs that may occur monthly, such as salary - you can adjust it, while still ensuring it is reason the recommended range. Furthermore, the costs of your ancillary products such as f&b can be reduced - refer to our previous module, Food and Beverage Management cost guides in order to see how much your costs should be! :)]]> 2019-02-03 15:53:29 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327067409 Hotel K - Ariel Chua (Tut2) 1600526 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327067926 Perhaps an interesting addition could be including RFPs - by also making the algorithms consider other factors besides only price (although we understand it is out of the control of SIT), or even allow for loans. It is not easy to have a USP in this kind of scenario hence, these businesses or additional money to choose different refurbishment types could be a. game changer and also be more realistic in terms of a real-life scenario where hotels have to compete.

]]> 2019-02-03 15:57:51 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327067926 Hotel K - Tabithan (T2) 17017131 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327069519 For 'Staffing Level' under the scorecard report, does the higher % mean that the overall score tends towards rank 1? Or does it then equate to a higher inefficiency of staff to work?]]> 2019-02-03 16:12:09 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327069519 Hotel K - Zen (T2) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327074037 Does rate parity affect your hotel's operational performance indicators (e.g. occupancy, revenue) in any ways?]]> 2019-02-03 16:46:53 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327074037 Ritz Rev Hotel - Carissa (T1) carissatanje_96 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327077750 How can we improve the revpar and market share? What are the related area / statistics to consider?]]> 2019-02-03 17:14:59 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327077750 Ritz Rev Hotel - Carissa (T1) carissatanje_96 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327078290 Despite reducing the amount of staff elected, we are still facing serious over staffing. What are the ways to rectify it?]]> 2019-02-03 17:19:16 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327078290 Ritz Rev Hotel - Carissa (T1) carissatanje_96 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327078630 How can we improve staff competency apart from increasing pay and investing in training?]]> 2019-02-03 17:21:39 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327078630 Ritz Rev Hotel - Carissa (T1) carissatanje_96 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327078774 How to improve the position of market momentum under marketing and advertising?]]> 2019-02-03 17:22:47 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327078774 Ritz Rev Hotel - Carissa (T1) carissatanje_96 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327079224 How can we better estimate the amount of staff hired? Is following the staff guide recommended?]]> 2019-02-03 17:26:30 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327079224 Finn Hotel - Kylie [T5] Other than increasing training, how can staff competency levels be improved? carissatanje_96 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327079518 Carissa (T1) - Another way is to increase the salary & wages of staff (More pay > Gain work motivation)]]> 2019-02-03 17:28:30 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327079518 T2 Hotel - Yu Huan (T2) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327080062 Are there other ways to increase resident F&B covers other than via marketing?]]> 2019-02-03 17:32:47 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327080062 The Istana, Singapore - Fateha (T3) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327080206 Does engaging a Public Relation Agency helps? Or it is just to get 100% for Marketing under Business Summary?]]> 2019-02-03 17:33:26 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327080206 Ritz Rev Hotel - Carissa (T1) on overstaffing https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327081670 Response from Yu Huan (T2):
Hello Carissa! You may want to follow the staffing guide provided. The guide actually varies according to your forecast occupancy. If you are experiencing high staff competency, you might want to drop the staffing further more as the higher their competency are, they will be able to manage the guests more efficiently. Hence, you will not need so much on-ground staff to handle the high occupancy :)  I hope this helps! ]]> 2019-02-03 17:42:56 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327081670 Ritz Rev Hotel - Carissa (T1) Qn: How can we improve the revpar and market share? What are the related area / statistics to consider? https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327105602 Cassandra Chua (T2) - Hi Carissa, many factors actually affect the revpar and market share. To increase revpar, you will need to increase the price of your rooms so that the rev per available room is higher. But on the other hand, that will not be the best way to increase your market share because high prices might not attract people. So to make up for the higher prices, you can do some refurbishments or improve the facilities/services to make the price worth it and in turn increase your market share along with the higher prices. ]]> 2019-02-03 20:35:19 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327105602 Gem Hotel - Nicolette (T5) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327117083 2019-02-03 22:11:30 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327117083 Vanda Hotel (T6) - Amirah https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327149389 How do you find the right balance for high occupancy and high RevPAR? Is this possible? Even with the highest RevPAR, my team is still lagging behind in terms of occupancy and market share. What are the possible measures to increase occupancy without compromising the RevPAR?]]> 2019-02-04 02:57:12 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327149389 Kingston Bay Hotel - Hui Xin (T3) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327149715 How do we know what is the right percentage of training we should give our staff?]]> 2019-02-04 03:00:49 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327149715 The Sapphire, Fathin (T4) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327151347 Are there other ways to increase the OTA and GDS channel mix besides increasing and allocating more advertising funds to these two channels? ]]> 2019-02-04 03:14:13 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327151347 Kingston Bay Hotel - Hui Xin (T3) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327152014 Is the market share solely affected by marketing and pricing]]> 2019-02-04 03:19:49 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327152014 Kingston Bay Hotel - Nicholas (T3) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327152171 How do we control expenses besides staffing and food cost? Currently facing high expenses particularly for F&B (70%).]]> 2019-02-04 03:20:45 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327152171 Kingston Bay Hotel - Hui Xin (T3) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327152687 How do we increase the quality of our F&B? is it via food cost?]]> 2019-02-04 03:25:00 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327152687 Vanda Hotel (T6) - Yihui https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327160639 Is reducing cost through paying low salaries/understaffing a viable method to increase profits in the long run? Would love for other hotels to share their experiences, if any. Thanks!]]> 2019-02-04 04:31:31 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327160639 Hotel K - Tabithan (T2) Qn: For 'Staffing Level' under the scorecard report, does the higher % mean that the overall score tends towards rank 1? Or does it then equate to a higher inefficiency of staff to work? https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327161252 Kingston Bay Hotel - Hui Xin (T3)    Hi Tabithan, the overall score on the scorecard report is most likely due to the number of times the hotel is ranked first in all components in the scorecard. For staffing level wise, if your percentage is at 100% then it shows that your staffing count is perfect for the property. But if it is below, then you might want to have a look as it can mean some of your staff may start to be overworked. If your staffing is over 100%, it may or may not be a good thing. You can have a look at the numbers to see if you would be able to reduce it to 100% and save on your expenses. :)]]> 2019-02-04 04:38:13 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327161252 The Istana (T3) - Shafique https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327186470 Does anyone know what contributes to the guest service rating under guest satisfaction? We have tried increasing the amount invested in training but it didn't seem to work]]> 2019-02-04 08:19:37 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327186470 To: Hotel K - Beatrice https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327192340 Re: Market Momentum 
From: T2 Hotel -
 Hui Ting (T2)
Our group also realised that our market momentum doesn't necessarily reflect on how much we invest in the marketing, for example some section we are the highest market index but yet lowest for market momentum. We figured it is largely due to the facilities & services provided that will make us more attractive compared to the compset though marketing does play a part. I believe staff level, competency and if it's room, then the room rate also play a part in it. Hope this helps! ]]> 2019-02-04 08:43:54 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327192340 To all asking about competency level of staff https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327193894 from: T2 Hotel - Hui Ting (T2)
I also had the same query and Ms Deborah replied to me. So for competency, it depends on training and also as the staff work longer, the competency increase. That's why its important to keep staff happy by giving good pay and good associate facilities, not overworking them, else apparently the system will replace our staff with new ones and it decreases the competency then. Ms Deborah also mentioned she uploaded an excel on xsite, that has answers to questions here. So can have a look! Cheers & happy CNY!]]> 2019-02-04 08:50:09 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327193894 Hotel T2 - Jonathan Quek Wen Wei [Tutorial 2] https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327637407 Does anyone know what contributes to hotel competency? Though my team has been trying to raise competency levels through staff training and pay raises, it does not seem to jump a significant amount. Thanks!]]> 2019-02-05 07:22:04 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/327637407 Zadaz (T4) Sin Yee https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328085354 Does anyone know how to increase employee competency? We have increased training, pay and redo facilities however it is still low though...]]> 2019-02-06 01:54:50 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328085354 T2 Hotel - Dhania https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328117055 Does rate parity evidently affect the revenue from the different channels severely? If so, how? Would you say that in general, rate parity is good for the business or does it negatively affect the business in some sort of way.]]> 2019-02-06 06:15:09 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328117055 Vanda Hotel - Priscillia (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328143834 Despite being the first or second highest spending in room advertising, our market momentum shows the results otherwise. Should we still continue pumping in so much money? ]]> 2019-02-06 08:42:24 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328143834 Zadaz (T4) - Cassandra Chong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328175456 To: Hotel T2 - Jonathan Quek Wen Wei [Tutorial 2]

Hi Jonathan, my team had similar issues and Ms Deborah advised us to consider the 'morales' of the hotel employees through the pay given to them. Hence, it might help to take into account (1) their pay levels), (2) their training investment, and of course, (3) recommended number of manpower on duty. Hope this helps]]> 2019-02-06 10:34:17 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328175456 Zadaz (T4) - Lynette https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328176016 To: Kingston Bay Hotel - Hui Xin (T3)

Hi Hui Xin, Factors like meeting space, restaurants, guest reviews and PR plays apart too! 
Think of ourselves as a guest looking for the best hotel that suites your needs :) ]]> 2019-02-06 10:36:51 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328176016 Zadaz (T4) - Cassandra Chong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328176798 To Vanda Hotel - Priscillia (T6), i think it is a result of a mixture of other factors too. What about considering other areas that involve quality of products, or pricing of your rooms? 

]]> 2019-02-06 10:39:52 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328176798 Zadaz (T4) - Cassandra Chong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328177633 Apart from highlighting the best performing teams each week, it might be beneficial to also share each strategies set by the best and the worst performing team on significant areas such as market share. This might especially help students with little hotel background knowledge, such as MICE students, to learn from their peers.]]> 2019-02-06 10:42:36 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328177633 Ritz Rev Hotel - Kathleen (T1) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328221987 Despite increasing our marketing cost, our hotel's occupancy rate hasn't been improving. What other ways can we attract more guest?

]]> 2019-02-06 13:22:23 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328221987 Staffing scoring (T3) Jonathan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328572781 The ranking for staffing is odd, where having high percentage i.e. 300% is great (rank#1), but having 100% (accurate forecasting) is relatively not as good(rank#4). ?????? 

]]> 2019-02-07 02:34:47 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328572781 Hotel K (T2) - Peggy Lee https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328581707 To Ritz Rev Hotel - Carissa (T1), to rectify over staffing, you can try following closely to the staffing guide ]]> 2019-02-07 03:31:16 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328581707 One Season Hotel (1) - Tan Zheng Deok (Sophie) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328614492 Hi! Can anybody share how to  increase employee retention? We had offered highest salary, renovated associated facilities and has been increasing training fees & staffing for every quarter but still... :(]]> 2019-02-07 07:50:47 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328614492 One Season Hotel (T1) - Hao Yi 1600696 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328614895 Can anyone kindly share how do better capture the market momentum? We had increased our spending on advertising and marketing, but it did not seem much of a help.]]> 2019-02-07 07:52:17 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328614895 Retz Karlton - Mandy Chia [T5] https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328615060 Despite investing in soft goods re-do, cleaning and also advertising for our F&B, the results for our F&B covers every cycle is not satisfying. How can we increase our F&B covers then?]]> 2019-02-07 07:52:58 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328615060 One Season Hotel (T1) - Hao Yi 1600696 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328616039 As the revenue of lobby kiosks depends on "per price", can anyone share how good is its ROI?]]> 2019-02-07 07:57:15 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328616039 One Season Hotel (T1) - Hao Yi 1600696 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328619767 To The Istana, Singapore - Fateha (T3):

Hi Fateha, engaging a Public Relation Agency does help your hotel as it manages the flow of information between your hotel and the public. This might help to increase your brand image and hopefully increase your market momentum.]]> 2019-02-07 08:14:47 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328619767 One Season Hotel (T1) - Venus https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328621449 Hi! can anyone share if the food and beverage cost % that you've allocated affects the quality of the food served and does that affect the number of covers and eventually the F&B revenue? 

Our hotel is charging relatively cheap for f&b and higher in cost % as compared to other hotels. We also pumped in quite a lot on f&b advertisement but it is still not doing very well.]]> 2019-02-07 08:21:54 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328621449 One Season Hotel (T1) - Venus https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328629052 To Hotel T2 - Jonathan Quek Wen Wei [Tutorial 2]

Try to allocate different percentages to different employees base on their existing competency and turnover rate. Don't worry to spend more training fees on operational staff. It will increase their competency. Maybe not a lot - because of the turnover, but it will definitely increase.]]> 2019-02-07 08:50:10 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328629052 Lush Spring Hotel (T1) - Odelia https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328634202 Hello! Any idea why our hotel implement mini bar since Q2 but it doesn't generate any profit ($0) while other hotels in T1 generated some $$ ? 

]]> 2019-02-07 09:12:45 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/328634202 Finn Hotel (T5) - Monica Lee https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329038867 To One Season Hotel (T1) Venus,


Perhaps you should lower your cost % of F&B, but no lower than 15%. If you have no purchased mini-bar, you might consider it as mini-bar]]> 2019-02-08 00:56:21 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329038867 Vanda Hotel (T6) - Melody https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329068580 What is the significance of salaries and wages of staff to the turnover rate?

]]> 2019-02-08 04:07:04 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329068580 Vanda Hotel (T6) - Preddy https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329068864 What are the top factors that affect market share? At the moment, it seems like low price does not necessary attract the consumers despite having same levels of services / facilities etc. ]]> 2019-02-08 04:09:38 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329068864 Vanda Hotel (T6) - Ivan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329068886 How much of an impact does training cost affect the competency levels of staff?]]> 2019-02-08 04:09:51 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329068886 FDFD https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329068988 2019-02-08 04:11:07 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329068988 t2 hotel - Dhania https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070579 I feel like the staffing metrics are a bit tricky to play the numbers around with, especially to obtain good competency levels.]]> 2019-02-08 04:27:00 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070579 Glamazon Hotel (T6) - Eunice Goh https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070601 Why does the environmental programme not affect guest satisfaction, only affects maintenance ]]> 2019-02-08 04:27:22 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070601 Hotel Glamazon (T6) - Vanessa https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070602 Why does an increase in training budget appear to decrease staff competency? With some even resulting in higher turnover.]]> 2019-02-08 04:27:22 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070602 Hotel Glamazon (T6) - Insyirah Razin https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070656 Why despite with low pricing, the hotel is not getting high occupancy?]]> 2019-02-08 04:27:55 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070656 Hotel Glamazon (T6) - Norfairus https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070677 Food covers seem to have little control, is there any way to better estimate? ]]> 2019-02-08 04:28:08 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070677 Hotel Glamazon (T6) - Insyirah Razin https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070977 To :Zadaz (T4) Sin Yee
It seems that training and pay have little impact on competency. Staff experience (on their own) seem to increase competency more than the other methods.]]> 2019-02-08 04:31:44 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070977 Hotel Glamazon (T6) - Norfairus https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070980 To Vanda Hotel (T6) - Ivan
It seems that the more training we invest in a staff, the less competent he/she becomes. Hence training should be a fornight affair so the lesser he/she has, the more competent he/she becomes. Ironic much. ]]> 2019-02-08 04:31:45 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070980 Glamazon Hotel (T6) - Eunice Goh https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070984 To Ritz Rev Hotel - Kathleen (T1), 

Our team have faced the similar issue and realised that we can either increase occupancy or ADR, and the most effective method to increase occupancy was to reduce rates. 

]]> 2019-02-08 04:31:49 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070984 Hotel Glamazon - Vanessa (T6) to Lush Spring Hotel (T1) - Odelia https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070989 Hi Odelia! We faced a similar problem with our decision to implement the mini bar in the previous Q, it appears that the mini bar takes 1 month to implement and with the cycle running every 3 months we would not be given the opportunity to update the Food Cost nor the Check Average. Hence resulting in us being unable to generate any profit from it. 

]]> 2019-02-08 04:31:56 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329070989 Glazazon Hotel (T6) - Eunice Goh https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329071368 To Vanda Hotel (T6) - Amirah, 

From what my team have gathered, you can only choose one strategy to target on, either occupancy or RevPar]]> 2019-02-08 04:37:15 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329071368 Hotel Glamazon - Norfairus (T6) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329071471 To Fathin of The Sapphire (T4),
You can change the percentage allocation under Channel Management. I believe marketing cost to each of these channels are more like supporting tools to further market the room supply allocated based on your channel mix under your channel management tab. ]]> 2019-02-08 04:38:29 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329071471 Vanda Hotel (T6) - Melody https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329071520 To Ritz Rev Hotel (T1) - Kathleen

You may consider other factors such as refurbishment, enhancing facility services and adjusting your room rates to attract more guests!]]> 2019-02-08 04:39:01 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329071520 Finn Hotel (T5) - Chan Yu Fen https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329072004 Which is more important? Forgo market share to increase room rates? Or continue capturing market share with decreased ADR? ]]> 2019-02-08 04:43:59 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329072004 Finn Hotel (T5) - Toh Xin Xuan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329072358 How do we increase market momentum? My group is doing well in terms of last month index but overall market momentum is still not improving.]]> 2019-02-08 04:47:05 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329072358 Fiin Hotel (T5) - Yu Fen https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329072723 To: One Season Hotel (T1) - Venus 

Can try to decrease f&b cost, but min. 15%. Yes, it should affect the quality of food served.]]> 2019-02-08 04:50:38 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329072723 Finn Hotel (T5) - Victoria Oh Xin Yu https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073129 Despite providing training to rank and file positions, the competency levels are still low and turnover rates are still high, how do you improve staffing?]]> 2019-02-08 04:54:47 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073129 Fiin Hotel (T5) - Yu Fen https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073194 To: Vanda Hotel (T6) - Yihui 
Yes, it helps to reduce your expenses. But may result in employee dissatisfaction --> high turnover --> employing new employees --> high training cost. ]]> 2019-02-08 04:55:44 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073194 Finn Hotel (T5) - Monica Lee https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073265 Dear Hotel Glamazon (T6) Vanessa.

What an excellent question! Even my team was troubled over this for a while. We came to the conclusion that staff competency could also be affected by the number of staff working at that position. The more number of staff available to fill the position, the less likely the staff competency will increase due to lesser experience and learning exposure. 

hope this helps, have a wonderful week ahead (despite the numerous assignments and tests we have to suffer through)!

best regards, monica.]]> 2019-02-08 04:56:42 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073265 Finn Hotel (T5) - Toh Xin Xuan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073287 To: Carissa Ritz Rev Hotel on How can we better estimate the amount of staff hired? Is following the staff guide recommended? 
Yes, you can use the staffing guide as a reference however do take note of the competency of your staff as well as the occupancy of the hotel. I would said if the occupancy is low you may not have to follow the staffing guide strictly, 1 or 2 staff level lesser is alright as well. Similarly, if the competency is high, that staff may be able to cover another person's job. However, do take note not to overwork your staff!]]> 2019-02-08 04:57:01 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073287 Finn Hotel (T5) - Monica Lee https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073791 Dear One Season Hotel (T1) - Hao Yi,

Good day to you! As I was about to say, market momentum seems to be better captured if you also control your guest service levels and room rates of the particular market segment. If just spending money on advertising and marketing does not help make a difference, it just means that your competitors are doing the same.

So you must DARE TO BE DIFFERENT. 

Or it could simply be because your hotel only one season all year round, so people don't like. 

Best regards, monica]]> 2019-02-08 05:03:36 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073791 Finn Hotel (T5) - Victoria Oh Xin Yu https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073965 To: Hotel Glamazon (T6) - Norfairus

Our team faces similar challenge. One way you could estimate better is by observing your quarterly results, is there a general trend of improvement in food covers? Or if the next quarter hotel outlook indicates there is an increase in demand and occupancy, then you might want to increase your forecasted covers by a certain percentage. Hope that helps!]]> 2019-02-08 05:06:05 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329073965 Finn Hotel (T5) - Toh Xin Xuan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329074002 To: Chao Xin from Hotel Hew
RevPAR measures the consistency of how you price your room rates however, net profit determines the overall earning of the hotel. Therefore, it is more important to focus on net profit.]]> 2019-02-08 05:06:41 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329074002 Ritz Rev (T1)-Kathleen Fong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329074604 Having increase our training cost for staff, the competency hasn't been improving. Does other factors like renovation of staff area etc play a part in improving competency? or are there other areas we ar missing?]]> 2019-02-08 05:16:05 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329074604 Finn Hotel (T5) - Monica Lee https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329079910 My team and I are having trouble gaining market share over 20%, as all 5 hotels seems to hover round the 19% to 20% market range. What would you suggest we do to quickly gain market share in the last quarter cycle?

Most importantly, I have a burning question to ask - do we get to sell the hotel after the final cycle is over.]]> 2019-02-08 06:30:06 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329079910 The Royals T4 - Jia Xuan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329082541 How should we manage the turnover in the hotel? Our hotel is facing high turnoverrates]]> 2019-02-08 07:02:41 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329082541 The Royals (T4) - Rachael Cheah https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329083752 How can we. improve our adr and ensure our occupancy stays the
 same?]]> 2019-02-08 07:12:41 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329083752 Zadaz (T4) - Lynette https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329085862 How do we increase our F&B covers, and how to accurately forecast F&B covers?]]> 2019-02-08 07:28:06 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329085862 Vibe Hotel (T5) - NICHOLAS ONG https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329100275 We have approximately $800,000 in spare cash. How would this benefit the owners / business performance if i utilized this money to service the additional principal payment?]]> 2019-02-08 08:36:02 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329100275 Zadaz (T4) - Teow Gerald https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329104643 How can we accurately do rooms forecasting besides looking at market share? 

]]> 2019-02-08 08:54:40 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329104643 Zadaz Hotel (T5) - Jonathan Loo https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329105005 To Monica Lee, I am facing the same problem. I think that, the market share is affected by various factors, eg RGI,Market momentum, Service quality, Pricing an etc. I think the quickest way is pricing and marketing. But it would depend on your competitors and how good they are in targeting that market segment. 

]]> 2019-02-08 08:56:23 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329105005 Zadaz (T4) - Shuxian https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329105711 How do you increase staff competence apart from increasing their pay? Because we did observed that some hotel has the lowest ranking for pay but the highest is competence.]]> 2019-02-08 09:00:06 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329105711 Zadaz Hotel (T4) - Jonathan Loo. https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329107450 I think that for "Channel Management", the "Rate Reduction/Increase" should allow students/Users to manage the percentage at every level (eg 45/55/65%) instead of only one level (45%) only. This could allow us to better apply and learn price fencing strategy.]]> 2019-02-08 09:07:31 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329107450 Zadaz Hotel (T4) - Jonathan Loo https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329111471 To Vanda Hotel (T6) - Ivan, from my knowledge, it does have an significant impact. But to the extend of how much it impact exactly, I am also trying to figure out. Been following the guide line of 1-3% but doesn't seem to improve much on the competency level.]]> 2019-02-08 09:21:03 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329111471 Finn Hotel (T5) - Victoria Oh Xin Yu https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329114304 To: Ritz Rev Hotel (T1) - Kathleen

Perhaps you could work on staff competency level by training them to increase returning guests. Also, you might want to lower price and compare against competitors. Refurbishment and value added facilities might increase occupancy rate as well.]]> 2019-02-08 09:30:11 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329114304 Hotel 18 (T2) - Carina Seah carinasxq https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329115222 To: Zadaz (T4) - Teow Gerald

You could base it on historical data by calculating the average occupancy per month based on past performance 

]]> 2019-02-08 09:34:04 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329115222 Swanz Hotel (T1) - Abdul Muhaimin https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329118232 Like many hotels, we spent quite a bit on marketing, upgraded our facilities, did some refurbishment, etc etc. However, due to our competitive price, we had a poor market share. So, we re-strategised and saw our market share improved a little. But what baffled us is that other hotels are charging higher price, yet they have a larger market share than us. Why is that so? Or what else could be improved to have a better market share? Is there a good strategy for this?]]> 2019-02-08 09:46:09 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329118232 Swanz Hotel (T1) - Fatin Farhanah https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329119952 Does channel management really serve its purpose to help distribute channels effectively? Our hotel does not seem to have any significant effect on this.]]> 2019-02-08 09:52:45 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329119952 The Royals (T4) - Yanhui https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329130619 Is there other ways to increase staff competency other than training?

]]> 2019-02-08 10:33:40 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329130619 Hotel 18 (T2) - Timothy Ng https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329153706 To: Six Seasons Hotel (T3) - Yu Shan

To prevent staff from leaving and high turnover, perhaps you can consider increasing your staff competency through training. Refurbishing your associate facilities to increase staff satisfaction may also be an alternative strategy.]]> 2019-02-08 12:11:02 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329153706 T2 Hotel (T2) - K.C. L https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329170223 Hey Ash, we used the average monthly and adjust it to market condition, after that we forecast based on the quarterly outlook]]> 2019-02-08 13:14:15 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329170223 Swanz Hotel (T1) - Yeow Cheong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329258948 Does having more staff than the staffing guide aid in retaining the staff and increase their competency? What are the other ways to retain the staff?]]> 2019-02-08 15:55:13 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329258948 Hotel 18 (T2) - Kilice Ng https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329259905 To: The Royals (T4) - Yanhui

Staff competency levels are affected by time in service and training investment. Other than training, staff increases their productivity by 5% each month due to familiarity of workflow. ]]> 2019-02-08 15:57:09 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329259905 Unfairmont Hotel (T5) - Aishah https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329277282 To: Swanz Hotel (T1) - Yeow Chong

Hi Yeow Chong! I don't think having more staff will aid in retention. Perhaps your team could look into improving your Associate Facilities . Higher satisfaction = higher competence!]]> 2019-02-08 16:25:18 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329277282 Unfairmont (T5) - Muhammad Faizal https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329429010 Hotel Roselle (T4) - Lance Seah Jun Hong

Hi Lance, the way our team forecast the non-resident food cover is by calculating the total market covers per month and take the average change every month, right up to the forecasted month. We apply the forecasted change to the last month to get the forecasted market covers. We then apply the same technique to our market share for non-resident covers and use the forecasted Unfairmont’s market share on the total forecasted non-resident market covers. We will then derived at our forecasted non-resident covers. Adjustments are made in between, judging from previous years market conditions. Due to lack of data from previous years, our team have led to adopting this technique. Hope it helps!]]> 2019-02-08 22:40:20 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329429010 Unfairmont Hotel (T5) - Aishah https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329444123 To calculate marketing & advertising costs, do we take 5% of the total revenue per quarter or departmental revenue per quarter? If the market is spending more than the guideline, do we have to match with their spendings or can we stick to this guideline and reap full benefits?]]> 2019-02-09 01:51:25 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329444123 The Royals (T4) - Darryl https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329451841 The ability to demolish/trial some facilities can be an option for hotels. If the facilities is implemented and its not capturing results, hotels should have the ability to remove and reinvest with the money.

]]> 2019-02-09 03:50:22 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329451841 Hotel Gem (T5) - Chao Wang https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329456468 Besides using past results and competitors' performance as a gauge, what are some effective methods to determine food costs accurately? ]]> 2019-02-09 04:53:58 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329456468 Hotel Gem (T5) - Chao Wang https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329456784 One Season Hotel (T1) - Venus
Hi Venus, 
Your team can consider lowering your hotel's food and beverage cost to match your compset. This is justifiable as you are not charging premium prices for F&B. 

Additionally, your team can consider revisiting how the F&B advertising money is allocated to each segment. Make a slight cut to performing segments (e.g. non-resident dinner) and pump that money into weaker segments (e.g. resident lunch).]]> 2019-02-09 05:01:08 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329456784 Jejem (T3) - All members https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329458539 To: Yeow Cheong, (T1) Swanz Hotel

As far as we know, over-staffing does not improve competency. Think of it real life, more staff = less productivity per staff. 

We suppose good training and wages does keep them with the property. hence competency overtime. 

Hope it helps! ]]> 2019-02-09 05:43:52 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329458539 Lush Spring Hotel (T1) - Odelia Seow https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329459932 To Finn Hotel (T5) - Yu Fen,
Regards to market share and Room rates Question: I think it really depends on the strategy of your hotel based on the facilities / service your hotel has for the guests. Previously our hotel did minimal service / facilities available and by increasing your room rates does not help to attract any customers. Try to balance out what you have with your room rates would be the best. You may also compare against your comp set (their facilities with the average market price / 1st comp pricing seen under pricing trends ) ]]> 2019-02-09 06:23:38 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329459932 Lush Spring Hotel (T1) - Zara Yee https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329460166 To Finn Hotel (T5) - Billy Ko

That’s a great question that we faced as well. It would be best for you to have some rate increment so you can justify your positioning. Similar to the real world, businesses will definitely survey market rates first before setting their price point. Therefore, competitors’ rates should be considered to ensure your positioning is still relevant. You can also use offered facilities and services to support your hotel’s position.
]]> 2019-02-09 06:32:27 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329460166 Lush Spring Hotel (T1) - Zara Yee https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329460991 Anyone knows if implementing the Environmental Program has an effect towards reducing maintenance and operating expenses?]]> 2019-02-09 06:53:28 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329460991 Lush Spring Hotel (T1) - Jarah Lachica https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329463123 How’s are staff competency levels calculated? We revised our staff salary and training budgets upon each quarter’s completion, and a fair amount of our staff’s competency levels improved. However, despite paying fairly high salaries and training budgets now, some of our staff’s competency levels are still rather Low. We even engaged contract cleaning services for the Associate Facilities in an effort to improve this. Any ideas?]]> 2019-02-09 07:44:45 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329463123 Lush Spring Hotel (T1) - Odelia Seow https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329463212 Besides the projected revenue / expenses and staffing, what areas does estimated room forecast and F&B affects? ]]> 2019-02-09 07:46:55 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329463212 Kingston Hotel (T3) - Agnes Tan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329463263 How do we sustain a good % of competency level for our staff? Despite following ensuring sufficient manpower, giving an adequate % of training fees and paying between the range of salary. ]]> 2019-02-09 07:48:02 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329463263 Kingston Hotel (T3) - Agnes Tan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329463603 To: Swanz Hotel (T1) - Yeow Cheong 

It is best to allocate manpower according to the hotel needs. Over manpower will affect the bottom line of your hotel. Staff experience and satisfaction with the company affect their performance level, you may want to look into refurbishing staff facilities such as cafeteria, lockers and training room. This encourages staff loyalty as the hotel show concern of their wellbeing.]]> 2019-02-09 07:54:44 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329463603 The Royals (T4) - Pei Qi https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329475355 Guests are saying that our hotel staff looks stressed up all the time. Aside from training, are there any other ways to curb this?

]]> 2019-02-09 10:58:51 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329475355 W.B. (T6) - Wei Keong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329487194 The competency of our low-end staff in the hotel is always in the red due to high turnover rates. Turnover seems to be unaffected by individual salary, training amount, associate facilities and competency of the management team. How do i reduce turnover then?]]> 2019-02-09 13:45:32 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329487194 One Season Hotel (T1) - Chuah Yip Cheng Shawn 1601304 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329490510 To Zadna (T2) - Regina

Ensure adequate manpower to prevent staff turnover. Therefore, Est. Pick up and Est. Food covers must be forecasted accurately to ensure proper manpower planning. ]]> 2019-02-09 14:25:41 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329490510 One Season Hotel (T1) - Chuah Yip Cheng Shawn 1601304 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329491279 2019-02-09 14:34:37 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329491279 W.B. (T6) - Faith Tan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329491876 Our consistency of food preparation is always lacking. We have tried to increase the competency of food production supervisor and attendant but it is not of much help. How can we solve this issue?]]> 2019-02-09 14:40:59 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329491876 W.B (T6) - Choong Wey Hau https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329491904 What is the most accurate way to forecast your F&B covers? SEND HELP]]> 2019-02-09 14:41:22 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329491904 W.B. (T6) - Faith Tan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329492324 To: The Royals (T4) - Pei Qi

Apart from training, associate facilities can be put in place to increase staff engagement and satisfaction level. Additionally, you could increase pay? HAHA]]> 2019-02-09 14:46:18 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329492324 W.B (T6) - Tan Kim Hui https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329498701 Apart from pricing, what are the other factors that attribute to occupancy or market share? Currently our pricing are the lowest but there is no significant difference in terms of occupancy and market share as compared to other hotels.]]> 2019-02-09 15:50:28 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329498701 W.B. (T6) - Faith Tan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329498739 To: Swanz Hotel (T1) - Yeow Cheong
Having more staff than the staffing guide might increase retention however it does not affect competency as competency is dependent on training invested in them. Ways to retain staff would be increasing their pay or provide them with more associate facilities to increase engagement and satisfaction. ]]> 2019-02-09 15:50:54 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329498739 W.B (T6) - Tan Kim Hui https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329499009 To: Ritz Rev Hotel - Carissa (T1)
I believe apart from advertising expenses, other factors such as room rates, guest services etc also plays a part in generating market momentum. Our group did not invest the highest amount in advertising but is leading in market momentum. ]]> 2019-02-09 15:53:24 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329499009 W.B. (T6) - Faith Tan https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329499285 To: Zadaz (T4) - Shuxian

Pay does not increase staff competency but more of training invested in them. Hope this clarifies! Cheers!]]> 2019-02-09 15:56:16 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329499285 Unfairmont (T5)- Yan Kee https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329502361 Any suggestions on ways to improve the guest satisfaction level on hotel services? Our team invested quite a huge amount and have a relatively wide range of hotel services but the satisfaction level still remains low.]]> 2019-02-09 16:23:57 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329502361 Hotel K - Tabithan (T2) 17017131 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329503437 To Hotel Roselle (T4) - Tee Kai Qi

I believe that engaging a PR agency will give an advantage in terms of awareness, hence market momentum will drive for higher room nights. I don't believe it helps in terms of guest satisfaction :)]]> 2019-02-09 16:34:48 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329503437 Hotel K - Tabithan (T2) 17017131 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329503585 To Glamazon Hotel (T6) - Sarah

Hi Sarah, I believe for customer retention, it is important to look at market momentum under marketing and advertising. Spending on the individual advertising channels can help drive this metric, alongside other factors such as gaining USPs for the hotel, room rates, etc.]]> 2019-02-09 16:36:06 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329503585 Hotel SIT (T1) - Wei Long https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329561994 To Unfairmont (T5)- Yan Kee
Perhaps you can try looking into your room rates as well as it goes contributes to customer satisfactory. In addition, identifying the needs and requirement for each target market is crucial too and then gifting them what they ask for should bring up the satisfaction level.]]> 2019-02-10 06:29:02 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329561994 Hotel SIT (T1) - Wei Long https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329562438 Our hotel occupancy level have been dipping over the past quarters. We did not involve any major refurbishment at the beginning and may be lacking behind the rest now. Is there any ways that we can turn this around?]]> 2019-02-10 06:34:24 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329562438 Milestone (T1)- Xiao Tong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329564123 how to increase revenue earned from mini bar?

]]> 2019-02-10 07:12:41 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329564123 Jejem Hotel (T3) - Ji https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329569551 2019-02-10 08:45:35 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329569551 Hotel Roselle (T1) - Kaijie https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329571293 Hotel SIT (T1) – Wei Long
You might want to look into your pricing compared to your competitors who did refurbishment. Try to capture the market which is price sensitive but has less emphasis on refurbishment quality. The guest survey document will help a lot.

]]> 2019-02-10 09:11:02 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329571293 Hotel Roselle (T1) – Kaijie https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329571865 W.B (T6) - Wey Hau
Need to estimate based on historical data (i.e. past quarter result). Then adjust it accordingly based on the general outlook (the pdf files at the first page of Revsim)

]]> 2019-02-10 09:19:46 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329571865 Le Frouse (T3) - Toh Cai Sheng https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329596414 I felt that there should be more flexibility in the system. For example, installing an minibar takes 1 month but the system runs in a quarter basis. We are losing the opportunity cost for the next 3 months with an empty minibar.]]> 2019-02-10 14:04:33 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329596414 The Istana, Singapore (T3) - Amira https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329718113 How does channel management affect hotel revenue ? Despite allocating more inventory in direct booking due to lower cost, we are still unable to attain the desired revenue]]> 2019-02-11 03:58:14 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329718113 The Istana, Singapore - Florence (T3) https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329720414 Despite pricing the room rates lower than our competitors and having similar facilities and services, our hotel is still unable to gain market share. Is there other ways for the hotel to gain its market share and does guests' perception towards the hotel affect their decision to book with us?]]> 2019-02-11 04:14:09 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329720414 W.B. (T6) - Wei Keong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329738990 FINN HOTEL (T5) - CHAN YU FEN
It is important to strike a balance! Having a higher occupancy will result in a higher fixed and variable cost, while driving ADR would mean you have alot of inventory sitting around. Maybe can look towards improving your GOP in both situations!]]> 2019-02-11 06:48:53 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329738990 W.B. (T6) - Wei Keong https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329739881 Lush Spring Hotel, Sin Yi (T1)
Can look at your distribution channels and the booking patterns of different market segments. Subsequently you can pump more resources into the distribution channel you wish to drive at!]]> 2019-02-11 06:56:03 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/329739881 The Istana, Singapore (T3) - Hao Siong 16008631 https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/330151558 How do I resolve staffing complains from guests saying they look stressed? Training costs, salary has increased and there are surplus manpower.]]> 2019-02-12 00:57:39 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/330151558 W.B. Hotel (T6) - Wei Xian https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/330202037 Guest Service rating is constantly low despite cleaning/ Soft goods redo of rooms. Staff have also been given 3% of training. HELP]]> 2019-02-12 06:09:31 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/330202037 Gem Hotel - (T5) - Nicolette https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/332563382 How do you balance between staff's salary and training benefits to reduce manpower turnover? 

]]> 2019-02-19 07:14:20 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/332563382 Retz Carlton (T5) - Hui Ling https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/333161873 How do you capture F&B in-house and non in-house guests besides increasing employees' salaries and competency levels?

]]> 2019-02-20 13:36:11 UTC https://padlet.com/deborah_lim/yjgkjkz0oisv/wish/333161873