https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x Serving Customer with a HEART en-us 2022-04-09 03:58:23 UTC 2025-10-13 13:27:46 UTC hello@padlet.com https://padlet.net/icons/png/2764.png HEART_TRAINING https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137159193 Listening with patience.
Personalize thanks.
Customers are Family ❤️

Name: Vivian
HFB: CAL / ADD-ON]]> 2022-04-09 04:37:15 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137159193 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137274965 2022-04-09 10:00:10 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137274965 HEART_TRAINING https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137275649 Being able to handle unhappy customers and giving them a better recovery service. 

Listening to their needs.

Not taking bad experience personally.

Name: Ayu Hana
HFB: HFB 3/9]]> 2022-04-09 10:01:33 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137275649 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137815645 1. To say hi to all customer that I meet
2. Follow the 3 steps model when directing customer.
3. Say thank u after serving customer.]]> 2022-04-10 06:26:32 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137815645 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883241 1️⃣ Welcoming & warm greetings 
2️⃣ Assist & Cater to customer’s Needs
3️⃣ Personalised thanks

🌟Allowing customers to have a pleasant and seamless IKEA shopping experience! ]]> 2022-04-10 09:18:02 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883241 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883358 1) To greet customers with a smile
2) To empathise with customers and to listen to their needs
3) Provide the customer with all the information they need and to thank them after serving ]]> 2022-04-10 09:18:19 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883358 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883433 Acknowledge and greet customers 
Listen to what customers needs and suggest or recommend 
Say thank you and have a nice day.

]]> 2022-04-10 09:18:31 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883433 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883641 1. improve body language
2. greet customer 
3. be patient]]> 2022-04-10 09:19:06 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883641 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883783 1. greet customer
2. be patient 
3. say thank you]]> 2022-04-10 09:19:28 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883783 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883834 1) Greet, smile, and thank customers
2) Be empathetic when dealing with customers
3) Aware of my body language to come across more approachable]]> 2022-04-10 09:19:36 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883834 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883851 1. Use the 3 steps Approach 
2. Always remember to use GST
3. Always find solutions for our customers ]]> 2022-04-10 09:19:39 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883851 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883866  • Be more approachable, smile always and body language 

• Listen attentively to customer’s needs/ wants

• Bring the best service to customer to achieve more sales]]> 2022-04-10 09:19:42 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2137883866 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2143577710 Always protray my smile to all customers

Seek for all ways to assist customers

Do not take things personal ]]> 2022-04-14 07:24:03 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2143577710 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2143582630 1. Practice HEART more.
2. Be more emphatized, go the Extra mile for customers.
3. Ensure coworkers understand and practice HEART so as to uplift the brand name. ]]> 2022-04-14 07:29:12 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2143582630 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2143582689 1. Practic H.E.A.R.T in heart when ever attending to customer.

2. G.E.M if possible.

3. Ensure my team to attend and understand.]]> 2022-04-14 07:29:17 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2143582689 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2143583265 1. Greet and say Hi to every customer I serve . 
2. Listen attentive and give suggestions and recommendation when helping customer.
3. Thanks customers after every transaction or order is done . ]]> 2022-04-14 07:29:55 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2143583265 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2143608745 1- I will greet and smile with any internal n external customers with eyes contact.
2- I will say thank you to all customers I serve. 
3- I will alway look out for any visitors that the body language show that they need help. ]]> 2022-04-14 08:01:06 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2143608745 HEART_TRAINING https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173574179 1.) Staying Calm & Compose regardless of how unpleasant situation is. 

2.) Listening Skills

3.) Treat customers like our own family members. ❤️]]> 2022-05-07 01:25:42 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173574179 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173723172 1. Talk to customers in a more respectful way so that they would speak to you in a respectful tone too.

2. Listen to customers needs and wants

3. Going the extra mile for customers that has no information on how to get the item , example : selfserve items rack locations]]> 2022-05-07 08:31:53 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173723172 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173723282 1- make sure to smile and greet customers 
2- always must understand that customers are not able to understand what you’ve been through (treat new customers like a brand new “story book”)
3- be more patient and also be able to give proper instructions ]]> 2022-05-07 08:32:12 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173723282 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173723959 Be more patient
Be more empathic
Recommend other solutions]]> 2022-05-07 08:34:06 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173723959 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173724294 Always try to be patient no matter what , if being Triggered by customer and cannot take it ? Excuse yourself and ask your fellow co-worker to assist the existing and walk away to calm yourself down in a quiet place 😉😉


]]> 2022-05-07 08:35:05 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173724294 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173724597 Respect and good attitude ]]> 2022-05-07 08:35:52 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173724597 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173725557 1) Be more empathize and considerate. 
2) Always smile! 
3) Don’t personalised. 

Let’s together create a better everyday life for many people, including ourselves! ❤️
Cheers 🥂 ]]> 2022-05-07 08:38:14 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173725557 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173726580 *Customer CENTRIC,always!
*Be attentive and engaged!
*Stay calm always and give customers a GREAT shopping experience.]]> 2022-05-07 08:40:43 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2173726580 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183734783 Hello 
How are you ? What do you need? 
Sorry we don't have stocks for this item, would you like to consider another even better item ? 
This one durable and value for money . 
Ok , see you next time :) ]]> 2022-05-14 09:05:49 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183734783 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183734827 - Don’t take things personally
- Seek Clarifications 
- Do not Assume

]]> 2022-05-14 09:05:55 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183734827 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183735054 Have a lil bit more emphaty with customers
Listen and understand before replying
Put my best foot first when speaking with customers.]]> 2022-05-14 09:06:31 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183735054 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183735246 I will do my best to assist customers’ inquiries. 
I will try my best to give more spectific direction so that customer can enjoy their experience. 
I would want to improve my body posture and have good impression towards customers. ]]> 2022-05-14 09:07:04 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183735246 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183735250 I would:
- Be always patient when dealing with customers and have empathy with them.
- Give them other options or suggestions if we can't find any immediate answer.
- Always greet and thank them in every conversation. :)]]> 2022-05-14 09:07:05 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183735250 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183735279

Empathize the customer. Small things matter and goes a long way!

Propose them your products! Show them our beautiful range!

Always end with a farewell greeting!

]]> 2022-05-14 09:07:11 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183735279 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183735799 - Greet all customers with a smile 😃
- Assist customers when they need assistance 
- Remember whatever happens, don’t take things personal ✌🏻😇]]> 2022-05-14 09:08:31 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183735799 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183737029 • Always greet and smile to customers.

• Be more patient. Listening and understand their needs. 

• To always provide extra mile and make them become a happy customer.]]> 2022-05-14 09:11:31 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2183737029 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193800717 -use GST when serving customers.
- listen to customer needs.
- try your best to get what the customers wants.


]]> 2022-05-21 09:28:38 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193800717 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193800844 I will:
✨✨✨✨✨
- Be more aware that my customers may be first time shoppers.
- Acknowledge that my customers know my explanation is clear
- Recommend alternatives before offering them the option to purchase online/next time
✨✨✨✨✨]]> 2022-05-21 09:28:54 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193800844 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193800892 Always greet and thank the customers with a smile in any situation. Put ourselves in the customers shoes and treat them how we would want to be treated when in a difficult situation. Provide recommendations for customers as an alternative when items are oos to know we have tried our best to help them with their shopping exp. ]]> 2022-05-21 09:29:04 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193800892 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193801097 Being more patient & listen to customer’s concern. Offering solution and giving clear explanation with confident. Building a good rapport with customer & uphold of our IKEA values & motto. ]]> 2022-05-21 09:29:37 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193801097 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193801365 To listen to customer to understand their needs 

To always recommend alternative similar product if the one customer wsnt is not in stock 

To advise customer so they have more knowledge on the product they are buying]]> 2022-05-21 09:30:08 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193801365 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193801545 Learn to attend to customer needs and the services they want.
Learn to use the methods learn to better serve the the customers]]> 2022-05-21 09:30:35 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193801545 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193801929 - saying "Hi" & "Thank you" with every customer conversations.
- listen more attentively to customers.
- provide more alternatives and solutions to customers.]]> 2022-05-21 09:31:29 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193801929 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193802528 1.) Greet , thank you to customer 
2.) look for Body language customer who need help 
3.) extra mile to customers . 
4.) give solutions, upsell products 
5.) serve customer with ( Heart ) . 

]]> 2022-05-21 09:32:35 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2193802528 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202824957 Understand 
Listen 
Thank upu]]> 2022-05-28 09:03:58 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202824957 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202825463 - Be more patient with other customer's complains 
- Understand and articulate better with the customer when explaining 
- Potray positive body language when serving customer


]]> 2022-05-28 09:04:53 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202825463 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202825998 1.  When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed.

2. Love your job.

3. Listen from your heart.]]> 2022-05-28 09:06:15 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202825998 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202826043 Listening ears 
Empathy
Patience ]]> 2022-05-28 09:06:23 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202826043 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202826078 1 take the initiative to approch customer in nice way
2 pay attention to customer enquiry
3 tanks to customer 

]]> 2022-05-28 09:06:30 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202826078 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202826122 1) Take the initiative to approach customer in a nice way. 

2) Pay attention to customer’s enquiry and listen to them.

3) Thanks them for shopping in IKEA after creating sales order with them. 


]]> 2022-05-28 09:06:36 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202826122 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202826862 1) Always Keep your composure when attending Unpleasant customer to a pleasant customer

2) To always be more understanding to customers needs

3) ensure customers that we will always have alternative to their out of stock solutions ]]> 2022-05-28 09:08:28 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202826862 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202827255 - Talk to customer nicely and in a friendly manner
- help customer that is struggling or listen to their needs and recommend other alternatives for their situations 
- Thank the customer and wish them a great day ahead/ happy shopping.

]]> 2022-05-28 09:09:44 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202827255 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202827414 • Always greet customers with a smile and eye contact.
• Providing alternative solutions to customers needs and wants. 
• Double checking their post orders together with them to allow them to have the sense confidence ordering with you.]]> 2022-05-28 09:10:18 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2202827414 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2210779271


Better help customers with deeper understanding of processes

Empathise and mind my actions and words

Spread the spirit and values of the organisation]]> 2022-06-04 08:22:26 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2210779271 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2210779374 - Be more understanding and listening to customer’s needs
- Answer customer professionally 
- Recommend suitable products and solutions if the one they want is out of stock. ]]> 2022-06-04 08:22:50 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2210779374 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2210780135 Listen and understand the customer needs and serve the customer with your best knowledge ]]> 2022-06-04 08:25:20 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2210780135 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2210780392 1.  Treat my customer as my friend.
2. Help my customer and recommend them suitable product for their needs.
3. Double check the details before handing the order to customer.]]> 2022-06-04 08:26:10 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2210780392 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331789956 1) being understanding & patient towards frustrated customers
2) always smile & be levelheaded 
3) increase my product knowledge for smoother customer service

Name: Athirah
HFB: 6/18]]> 2022-10-08 09:18:33 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331789956 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331790417 1. Always give a listening ear to customers whenever they are in need of assistance, and to help them entirely and ensure that they leave IKEA with a smile. 

2. Give recommendations or similar items to customers whenever the products that they want is unavailable. 

3. Treat customers with respect as if they are your loved ones. ]]> 2022-10-08 09:19:38 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331790417 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331790437 1. Ensure to greet customer with a smile and help with what they need.
2. Provide alternatives and solutions if needed.
3. Thank customer and ensure they leave the store feeling satisfied with their purchase and experience.

]]> 2022-10-08 09:19:42 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331790437 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331790579 1. Greet customers with a smile and be friendly
2. Listen and understand their enquiries or needs. 
3. Be helpful. Always provide a solution - suggest alternatives or options ]]> 2022-10-08 09:20:06 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331790579 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331794527

1. Welcome customer with a smile and by looking approachable 
2. Understand the customer needs & wants
3. Apologise to the customer if Ikea is unable provide for the exact item required
4. Attempt to rectify the problem the customer is experiencing
5. Kindly ask for a feedback from customer if there needs & wants have been addressed appropriately.

]]> 2022-10-08 09:21:14 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331794527 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331795042 • Treat the customers the way I would like to be treated. Put myself in their shoes 👞 
• Be sincere when serving because it will show through interaction and customers will feel sPeCiaL! ✨ 
• Always do my best 😎

Live love laugh 😼🫶🏻]]> 2022-10-08 09:22:38 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2331795042 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341225403 1. Improve on body language 
2. Try going the extra mile 
3. Approach customer to check if they need any help ]]> 2022-10-15 09:03:34 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341225403 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341226288
1. Customer Journey
2. Meeting Customers with H.E.A.R.T
3. After Sales Services]]> 2022-10-15 09:05:19 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341226288 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227477 1). Greet customer warmly n smile 

2)  Face customer n listen to what they hv to say first. 

3)  Never be ashamed to offer apology n say thank you. ]]> 2022-10-15 09:08:55 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227477 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227483 1. Treat the customer with utmost respect, however demanding and harsh they may be.

2. Ensure customers' experience in the IKEA store is enjoyable and memorable, with them leaving with confidence.

3. To serve with ❤️!


]]> 2022-10-15 09:08:56 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227483 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227487
● Improve customer's journey
● Do the best to ensure that customers understand the products that they are buying & they are satisfied / happy with their puchases 
● Cross sell if i am unable to upsell ]]> 2022-10-15 09:08:57 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227487 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227576 1) Take initiative to approach customers
2) Suggest similar products which already sold out
3) Smile and Serve , Simplicity :)]]> 2022-10-15 09:09:10 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227576 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227787 1 sympathy
2 listen what customer need
3 keep smile ]]> 2022-10-15 09:09:45 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227787 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227863 • Listen to customer needs.
• Ensure communication is the right tone and choice of words.
• Give a solution to customers if the product is OOS or others.]]> 2022-10-15 09:09:57 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2341227863 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2361382397 -ProActive
-Be Attentive
-Listen to customers’ needs 
❤️❤️❤️❤️❤️ Heart]]> 2022-10-29 09:22:44 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2361382397 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2361382442 improve body language
be more patient
have a more positive mindset]]> 2022-10-29 09:22:46 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2361382442 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2361382657 1. I hope to be able to assist customers better with HEART
2. I will be conscious of my body language 
3. I will be more proactive and helpful to the customers]]> 2022-10-29 09:23:14 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2361382657 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2361383301 My 3 Commitments :
1. Always welcome customers with open-arms.
2. Be proactive and find customers before they find me.
3. Do my very best to provide quality customer service that will satisfy all my customer’s wants and needs.]]> 2022-10-29 09:24:57 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2361383301 https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2361385007 1) to understand the situations and issues given at the current point, to resolve and give our customers the best customer service possible and making them feel respected and having an enjoyable shopping experience here
2) include GST and HEART at all time to let our customers feel like they're important and that we're always here to give them a listening ear to their questions and letting them feel that they're important
3) having a good customer relations to retain them and have them coming back more often, building up this trust between consumer and business]]> 2022-10-29 09:29:38 UTC https://padlet.com/HEART_TRAINING/yf214a6qnf6gzf1x/wish/2361385007