Heart of Hospitality by Ffion Jones https://padlet.com/fjones68/ycssz2n81uvt7gil en-us 2025-05-14 10:18:18 UTC 2025-06-04 11:09:44 UTC hello@padlet.com DalataAilbhe https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477206148 2025-06-03 09:54:08 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477206148 DalataAilbhe https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477206230 2025-06-03 09:54:15 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477206230 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477280604 Where warm welcomes beat faster than room service - Dark Pink Table 💗

]]> 2025-06-03 11:18:33 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477280604 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282035 More than service - hospitality with heart

]]> 2025-06-03 11:20:18 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282035 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282313 ‘The Heart of Hospitality’ where every moment is a possibility

]]> 2025-06-03 11:20:23 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282313 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282573 Kindness served with every smile

]]> 2025-06-03 11:20:41 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282573 Kindness served personally—at the heart of true hospitality https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282591 2025-06-03 11:20:42 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282591 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282862 Where heart meets hospitality

]]> 2025-06-03 11:21:03 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282862 Dalata; The heartbeat of exceptional hospitality - Dark Pink Table 💗 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282864 2025-06-03 11:21:03 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477282864 Table Red https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283249 Come for the service, stay for the heart.


Service smiles, one heart at the time.

]]> 2025-06-03 11:21:34 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283249 Heart of hospitality , you ve made their day https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283297 2025-06-03 11:21:38 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283297 Stay with heart. Stay with dalata. ❤️ https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283340 2025-06-03 11:21:42 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283340 Heart of hospitality, at your service https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283804 2025-06-03 11:22:16 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283804 Hospitality with Heart. Service with Purpose https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283874 2025-06-03 11:22:21 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283874 Yellow Table https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283927 Heart of hospitality, our people are the heart and soul of the hotel

]]> 2025-06-03 11:22:25 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477283927 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477284238 Dalata, where hospitality is at the heart of everything we do

]]> 2025-06-03 11:22:48 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477284238 1....Dalata is where the heart is https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477284423

2...Follow your heart, be you


Peach table

]]> 2025-06-03 11:23:02 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477284423 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477285614 ✨The heartbeat hotel run by our engine of empathy ✨

]]> 2025-06-03 11:24:15 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477285614 The heart of hospitality, where everybody knows your name https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477285648 2025-06-03 11:24:17 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477285648 Heart of Hospitality, https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477286300 Where every moment matters

]]> 2025-06-03 11:25:08 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477286300 Heart if hospitality, we are here for every step of your stay https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477286769 2025-06-03 11:25:39 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477286769 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477286984 HOH - home of all homes here at Dalata


Heart of Hospitality - if we can't be seen but we can be felt


]]> 2025-06-03 11:25:54 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477286984 Heart of hospitality, where every moment matters https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477287226 2025-06-03 11:26:11 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477287226 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477287781 More than rooms — we provide moments you keep


]]> 2025-06-03 11:26:54 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477287781 Catchphrase https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477288558 Your Journey is our journey

]]> 2025-06-03 11:27:51 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477288558 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477289073 Emotions can be feeling by hearth and touched by love. 💖😁

]]> 2025-06-03 11:28:12 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477289073 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477289405 Where we have the keycard to your heart ♥️

]]> 2025-06-03 11:28:27 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477289405 Heart of Hospitality, we never skip a beat! fjones68 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477291406 2025-06-03 11:30:49 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477291406 “At Clayton, hospitality’s our art, it always comes straight from the heart.” Yellow Table 🤩 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477291444

]]> 2025-06-03 11:30:52 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477291444 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477292953 Beyond Service. It’s from the heart.

]]> 2025-06-03 11:32:40 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477292953 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477294183 Heart of Hospitality is not just a name💚]]> 2025-06-03 11:34:16 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477294183 Mentimeter Link DalataAilbhe https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477422553 2025-06-03 13:32:02 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477422553 Scan me! DalataAilbhe https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477423153 2025-06-03 13:32:31 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3477423153 Yes https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478771231 We have seen our team show an interest in their team members during training - which has then followed through to caring about the customer experience.


Example: Buzz session - Small Talk



]]> 2025-06-04 10:51:29 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478771231 Yes our trust you have gone up, which shows the guests are happier with our service.And some staff have become more confident/comfortable with addressing the guests complaints themselves. https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478771592 2025-06-04 10:51:48 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478771592 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478771673 Yes. If an employee is more motivated and engaged in their workplace , they want to provide a good service and take pride in it. Which will always result in a good customer experience , and from making more memorable and positive experiences for our guests , this then promotes consistent business and positive word of mouth for friends and family of this customers to use our service. Therefore more business and increased profits will follow.

]]> 2025-06-04 10:51:56 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478771673 Link between customer service and 💸 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478771893 Good customer service in C&B, can lead to repeat/increased business and events going forward and generates hotel/brand loyalty

]]> 2025-06-04 10:52:12 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478771893 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478772765 Increase in Trustyou scores over the past year. Overall, team is working better together to ensure high standards at all times.

]]> 2025-06-04 10:53:19 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478772765 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478773365 An obvious example is that with increased team engagement we notice an increased amount of positive energy from the entire team. This has a positive effect on guests and this makes them come back.

]]> 2025-06-04 10:53:57 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478773365 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478774171 it's difficult to get the nights team engaged and motivated - we have seen quite a bit of turnover and unfortunately not the best reviews towards them - from our side we need to make more efforts into engaging them

on the other hand we have seen positive links between customer experience and employee engagement in our f&b department where they often get really great reviews

]]> 2025-06-04 10:54:30 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478774171 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478775178 Yes definitely. If the staff are happy and motivated than they will deliver excellent service that we will end up to having happier customers so they will become our free advocate to spread the word and they also come back. That means it effects our revenue

]]> 2025-06-04 10:55:53 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478775178 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478775233 Yes, has been increased care ,empathy /pri activness shown towards all the guests across of all departments in hotel.

There been increased number of employees heading towards development programs within Dalata.

Team is more motivated,engaged in upselling which is lead in increasing revenue of the hotel.

Overall a successful HOH program within our Hotel


]]> 2025-06-04 10:55:58 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478775233 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478776324 Trust results were very positive and encouraging despite HOH being in its infancy in our property. We have an idea of basic concepts but embedding is not quite there.

]]> 2025-06-04 10:57:29 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478776324 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478778568 WOW points- motivating staff to achieve recognition for their hard work.


When staff take the time to get to know guests, it helps guests feel recognized and valued. This connection motivates staff to engage more, encouraging guests to stay longer in the bar/restaurant and return.






]]> 2025-06-04 11:00:09 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478778568 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478781733 Yes our Trust you scores and engagement scores have gone up significantly! The team is engaged in HOH, and it has really been embedded in our hotel, and even in the language the team use to speak about guest interactions!

]]> 2025-06-04 11:04:20 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478781733 https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478783804 A higher uptake for Dalata Academy courses showing more of an interest to develop

]]> 2025-06-04 11:06:55 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478783804 Yes https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478786049 Our hotels engagement score jumped up massively as well as our Trust You scores. We also saw the best 5 months in the hotel in terms of revenue towards the end of the last few months of the year.

]]> 2025-06-04 11:09:43 UTC https://padlet.com/fjones68/ycssz2n81uvt7gil/wish/3478786049