COMM 11000 10 Group 4 by

F – Find out the problem: clarify and define the details of specific communication challenge

peteres_babiak — 2025-09-11 17:42:43 UTC

Paolo who is Underage wants a credit card and is unable due to company policy. TD Bank does not want to lose a potential customer.

A – Ask, ‘What is a stake?’ = apply 5Ws + How to assess risk of and from miscommunication in specific challenge

peteres_babiak — 2025-09-11 17:42:43 UTC

Internship being revoked, the image of the company could be tarnished, company losing a potential customer.

C – Consider resources and Generate solutions = What needs to be known or learned to address challenge successfully?

peteres_babiak — 2025-09-11 17:42:43 UTC

Writing an email to your trainer that does not come across as condescending. Making sure we apply solutions in our email.

E – Evaluate (possible) solutions = evaluate considered options with MAPS: message, audience, purpose, style

peteres_babiak — 2025-09-11 17:42:43 UTC

Our audience is our higher ups, our solutions bringing the policy we learned if that is a possibility for Paolo.

D – Draft and Deliver solution = revision, editing, proofreading, timeline considerations

peteres_babiak — 2025-09-11 17:42:43 UTC

Good Afternoon, Mrs. Khan:

I am emailing you about a policy i learned, a policy that would make Mr. Juliano eligible for the TD visa credit card. If it would be possible to have his guarantor come into sign, he would be able to get a credit card now rather than waiting until he turns 18. We can see if he would be willing to have his guarantor come sign, I can draft an email with this included if that is something you are interested in.

Let me know how you would like me to continue,

Thank you.