What is going well and what could be improved? SWOT analysis by

Training is interactive

2024-02-12 10:15:56 UTC

There is a lot of training available

2024-02-12 10:15:56 UTC

lack of EDI

2024-02-12 10:16:00 UTC

Lots available

2024-02-12 10:16:06 UTC

Wide range of training already available

2024-02-12 10:16:08 UTC

service user voice

2024-02-12 10:16:20 UTC

multiple and similar learning products which could be condensed

2024-02-12 10:16:21 UTC

Engaging in most parts

2024-02-12 10:16:26 UTC

It can sometimes be tokenistic and completed just because you have to

2024-02-12 10:16:32 UTC

inclusive EDI approach

2024-02-12 10:16:36 UTC

One single routeway design

2024-02-12 10:16:37 UTC

access to point of need learning available

2024-02-12 10:16:45 UTC

difficult to trace all learning available

2024-02-12 10:16:49 UTC

It is too reliant on self serve and do we know if the learner is properly supported by their leaders whilst completing it

2024-02-12 10:17:07 UTC

curriculum is colonized

2024-02-12 10:17:09 UTC

Difficult to make sense of what is available and where

2024-02-12 10:17:12 UTC

decolonization

2024-02-12 10:17:17 UTC

inconsistent delivery/knowledge due to self serve

2024-02-12 10:17:19 UTC

Heavy subjects can lead to learners being overwhelmed

2024-02-12 10:17:31 UTC

simulation

aa9398 — 2024-02-12 10:17:35 UTC

consistent approach- so all receive same level of training

2024-02-12 10:17:37 UTC

no accreditation

2024-02-12 10:17:43 UTC

AI

aa9398 — 2024-02-12 10:17:46 UTC

not role specific

2024-02-12 10:17:47 UTC

Policy

2024-02-12 10:17:48 UTC

There are other govt dept's and other organisations with similar challenges around similar client vulerabilities. We can do more to engage and collaborate at the learning level

Clear routeway

2024-02-12 10:17:49 UTC

learners do not always understand the reason why they should be completing the learning

2024-02-12 10:17:49 UTC

Make learning elements mandatory

2024-02-12 10:17:54 UTC

Can it be linked to their job role?

2024-02-12 10:17:54 UTC

duplication

2024-02-12 10:17:56 UTC

Difficult to navigate

ad4042 — 2024-02-12 10:18:02 UTC

Point of need

2024-02-12 10:18:05 UTC

Impact of non-compliance

2024-02-12 10:18:12 UTC

Lack of consistency around language which causes confusion

2024-02-12 10:18:13 UTC

we dont get the buy in from all business areas

2024-02-12 10:18:30 UTC

a skilled learning design team

aa9398 — 2024-02-12 10:18:33 UTC

A real shift in making learning easy to use and interact with

2024-02-12 10:18:36 UTC

Support would be good for people delivering the events on triggering subjects for the delegates

2024-02-12 10:18:43 UTC

Link to service modernisation

2024-02-12 10:18:44 UTC

Time

2024-02-12 10:18:48 UTC

a focus on collaboration

aa9398 — 2024-02-12 10:18:48 UTC

Potentially topics not covered

2024-02-12 10:18:51 UTC

Vision

2024-02-12 10:19:01 UTC

DWP can create a clear vision around vulnerabilities. How do we recognise, support and behave? What does DWP NOT do?

We need to increase the value of training

2024-02-12 10:19:02 UTC

Governance

2024-02-12 10:19:08 UTC

it is not measurable

2024-02-12 10:19:12 UTC

do we connect well with all the business areas ?

aa9398 — 2024-02-12 10:19:16 UTC

Hard to tailor to all job roles

2024-02-12 10:19:17 UTC

At point of need

2024-02-12 10:19:29 UTC

It is not prioritised for the right reasons

2024-02-12 10:19:32 UTC

Incorporate more learning methodologies - AI, videos etc

2024-02-12 10:19:32 UTC

could protect the learning by making mandatory

2024-02-12 10:19:35 UTC

Number of job roles is too broad to tailor fully

2024-02-12 10:19:43 UTC

Experienced staff may not feel the need

2024-02-12 10:19:55 UTC

do new recruits get mentorship ?

aa9398 — 2024-02-12 10:20:04 UTC

Areas of the business develop own products not linked to this work

2024-02-12 10:20:12 UTC

2024-02-12 10:20:14 UTC

Politics and changing priorities can make DWP approaches inconsistent

Generic learning may not address all business needs

2024-02-12 10:20:22 UTC

Keeping up with the speed of change in the organisation

2024-02-12 10:20:24 UTC

videos and interactivity

2024-02-12 10:20:40 UTC

More interactive and engaging for the learners

2024-02-12 10:20:44 UTC

Some benefits will require more in depth topics on certain vulnerabilities which impacts generic approach

2024-02-12 10:20:55 UTC

Develop a routeway which can flex to future business needs (service modernisation etc)

2024-02-12 10:21:04 UTC

assess knowledge gained completing learning- baseline and summative

2024-02-12 10:21:09 UTC

2024-02-12 10:21:17 UTC

Learning is not built around a clear DWP vision and standard. So learning is fragmented to meet different requirements

staff turnover ?

aa9398 — 2024-02-12 10:21:18 UTC

It is not revisited and reciewed often enough

2024-02-12 10:21:19 UTC

Seems to get some good evaluation feedback

2024-02-12 10:21:38 UTC

We don't link it to systemic issues that we know there are in the business

2024-02-12 10:21:48 UTC

build on the strengths of the changing DWP workforce

aa9398 — 2024-02-12 10:21:51 UTC

Maintaining DWP accessibility standards can sometimes impact interactivity

2024-02-12 10:21:51 UTC

How will this be delivered- what method would be most effective?

2024-02-12 10:22:17 UTC

Skilled learning team with enthusiasm to continuously improve the products

2024-02-12 10:22:20 UTC

colleagues need to given time to complete and reflect on their training

2024-02-12 10:22:28 UTC

firm up understanding of terminology

2024-02-12 10:22:37 UTC

2024-02-12 10:22:39 UTC

Learning Products Design have the best suite of design capabilities we have ever had

consider service user barriers rather than their complex needs

2024-02-12 10:23:01 UTC

Recognition and valuing the learner (accreditation or other)

2024-02-12 10:23:12 UTC

Less jargon

2024-02-12 10:23:12 UTC

partnerships with other external organisations to help develop training and support

aa9398 — 2024-02-12 10:23:19 UTC

The initial routeway is excellent but then consolidation in the work place is confused by old methods and approaches

2024-02-12 10:23:23 UTC

The right changes will support cultural change and improve our customer offer

2024-02-12 10:23:26 UTC

General election-

2024-02-12 10:23:28 UTC

Can be used as mandatory and point of need in current format

2024-02-12 10:23:30 UTC

2024-02-12 10:24:02 UTC

Learning is created to high professional standards. We can do more, but it's a good starting point.

Time restraints- customer contact staff have demanding diaries- how can we protect this time?

2024-02-12 10:24:13 UTC

Training is squeezed into very busy schedules and not prioritised

2024-02-12 10:24:21 UTC

different learning styles/preferences

2024-02-12 10:24:25 UTC

Keeping the training up to date with changing schools of thought

2024-02-12 10:24:46 UTC

OLT1973 is very topic heavy and it could be argued that certain vulnerabilities are missed

2024-02-12 10:24:50 UTC

Develop a core generic routeway with flex for specialist modules to recognise specific areas/needs

2024-02-12 10:25:01 UTC

Link to subject matter experts ensures it is relevant for 2024

2024-02-12 10:25:07 UTC

2024-02-12 10:25:23 UTC

DWP is modernising and harmonising services. Unified learning offerings support this

motivate learners to do learning - e badge etc

2024-02-12 10:25:35 UTC

Timings are key and will need to be agreed with all business areas if we are asking to release staff from day jobs

2024-02-12 10:26:14 UTC

Keeping training up to date can be a challenge

2024-02-12 10:26:16 UTC

OLT 1973 available of SOP and intranet as point of need- can we monitor engagement on 2 different platforms?

2024-02-12 10:26:24 UTC

2024-02-12 10:26:49 UTC

Guidance is often role specific and created in a chimney, so learning which reflects this reality can look fragmented as a result.

E- learning has become more interactive and intuitive which makes it easier to complete and absorb

2024-02-12 10:27:12 UTC

maintenance, especially if we are using external links and providers, remaining in line with current ideology

2024-02-12 10:27:23 UTC

collaboration with business areas and operational staff to ensure the training meets their needs

2024-02-12 10:27:30 UTC

Timings should be taken into account and more triggering subjects should not be done just before the end of the class, but maybe before lunch to give people time to reflect and access support then come back to the classroom with any questions

2024-02-12 10:27:51 UTC

One product removes lots of rework in design with teams currently working in silo creating vulnerable customers content for their respective business areas

2024-02-12 10:29:21 UTC

to offer courses that support different learning approaches

2024-02-12 10:29:42 UTC

Great design team

2024-02-12 11:32:04 UTC