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      <title>Upload Call Flow Step. by Marco Carrasco</title>
      <link>https://padlet.com/carrasco_mtc/y96edak83hwr</link>
      <description>Please upload your assigned call flow steps using the chunks you identified that were appropriate for the given step.</description>
      <language>en-us</language>
      <pubDate>2018-12-18 01:46:16 UTC</pubDate>
      <lastBuildDate>2023-05-29 00:05:38 UTC</lastBuildDate>
      <webMaster>hello@padlet.com</webMaster>
      <image>
         <url></url>
      </image>
      <item>
         <title>Greeting</title>
         <author>carrasco_mtc</author>
         <link>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315401044</link>
         <description><![CDATA[<div> Thank you for calling customer support or Thank you for calling (followed by specific company name)</div>]]></description>
         <enclosure url="https://padlet-uploads.storage.googleapis.com/301285625/0e85017c8e0aa28fb5d7e95a8d445f08/robust_callflow_281x300.png" />
         <pubDate>2018-12-18 02:47:49 UTC</pubDate>
         <guid>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315401044</guid>
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         <title>Step 2. Offering help. </title>
         <author></author>
         <link>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315539112</link>
         <description><![CDATA[<div>A:<mark> </mark><em><mark>How may I help you today?</mark></em><br>C: <strong><mark>You see,</mark></strong> I have a problem with my cell phone. I can't access to wifi signals. <br>A:<mark> </mark><em><mark>Don't worry, I'll be able to help you with that. </mark></em><br>C: <strong><mark>That would be</mark></strong><mark> </mark>very kind of you. </div>]]></description>
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         <pubDate>2018-12-18 14:52:08 UTC</pubDate>
         <guid>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315539112</guid>
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         <title>Step #5 - Processing a payment</title>
         <author></author>
         <link>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315539191</link>
         <description><![CDATA[<div>A. <strong>You could </strong>allow me to  process your payment.<br>C: <strong>All right, sure.</strong><br>A:<mark> What is the name that appears on the card?</mark><br>C: Juliet Johnson<br>A: Could you please give me the credit card number and the CVV?<br>C: CVV?<br>A:<mark> The last three numbers at the back of your credit card.</mark><br>C:<mark> Do you want me to read it for you?</mark><br>A: Yes, please.<br>C: 5631 5871 3695 2587 and the CVV is 601<br>A: <mark>Thank you very much for that information.</mark></div>]]></description>
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         <pubDate>2018-12-18 14:52:16 UTC</pubDate>
         <guid>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315539191</guid>
      </item>
      <item>
         <title>#6 Trouble shooting and giving instructions</title>
         <author></author>
         <link>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315539633</link>
         <description><![CDATA[<div>C: <strong><mark>I was wondering if</mark></strong> you could help me transfer money from my account to my son´s account.<br><br>A: Absolutely. First, <strong><mark>let me pull up your account</mark></strong>.<br><br>C: Yes, <strong><mark>go ahead.</mark></strong><br><br>A: <strong><mark>Could you give me </mark></strong>your account number, please?<br><br>C: Actually, I want to do it myself. Just give me the steps.<br><br>A: Sure.<br><br></div>]]></description>
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         <pubDate>2018-12-18 14:53:02 UTC</pubDate>
         <guid>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315539633</guid>
      </item>
      <item>
         <title>Step #4 - Verifying Information</title>
         <author></author>
         <link>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315540236</link>
         <description><![CDATA[<div>A: Can I have your phone number starting with the area code?<br>C: Where was the order shiped to?<br>A: May I ask for a consultant number?<br>C: Are all the current values correct?<br>A: All right  </div>]]></description>
         <enclosure url="" />
         <pubDate>2018-12-18 14:54:05 UTC</pubDate>
         <guid>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315540236</guid>
      </item>
      <item>
         <title>Step 3: Ask for Information</title>
         <author></author>
         <link>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315541319</link>
         <description><![CDATA[<div>A.- I was wondering if ... I wanted to....<br>C.- Well, I wanted to ask a favor</div>]]></description>
         <enclosure url="" />
         <pubDate>2018-12-18 14:56:15 UTC</pubDate>
         <guid>https://padlet.com/carrasco_mtc/y96edak83hwr/wish/315541319</guid>
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