Working session by Gilly Sabio https://padlet.com/gikasary/y7dv3krojjess341 Put your feedback and conclusions en-us 2021-11-23 15:38:50 UTC 2025-09-28 13:36:01 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/688639015/d1b1c491feba8b56e542e204659c05ad/imagen_quotation_Self_service.png The Link on the Home Page is better to be on the right instead on the Left https://padlet.com/gikasary/y7dv3krojjess341/wish/2629042792 2023-06-21 09:22:29 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629042792 Slide 4 = I ask as a customer, "How will it make my life easy?" or "Why?" https://padlet.com/gikasary/y7dv3krojjess341/wish/2629043137 2023-06-21 09:23:04 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629043137 Slide 7 = Quotation Steps IS JUST ONE STEP Compressed into just => Contact your Quotation Center or Customer Care https://padlet.com/gikasary/y7dv3krojjess341/wish/2629043549 2023-06-21 09:23:37 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629043549 Slide 8 = Say somewhere this videos are for training you or letting you know how to use it. "This video is FOR???" https://padlet.com/gikasary/y7dv3krojjess341/wish/2629044875 2023-06-21 09:25:19 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629044875 Missing testimonials from worlwide and big customer accounts https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045120 2023-06-21 09:25:36 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045120 Slide 17 : very generic, need figures / facts https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045365 2023-06-21 09:25:57 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045365 Missing E2E journey view of a customer using quotation self-service https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045528 2023-06-21 09:26:06 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045528 general : what's in it for me? https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045615 2023-06-21 09:26:15 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045615 Missing comparison of QSS vs P&A vs E-commerce (same done in the country toolkit) https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045891 2023-06-21 09:26:38 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045891 Prerequisites: country leadership sponsorship https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045974 2023-06-21 09:26:47 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629045974 slide 12: it is not clear that slide 12 is one way and slide 13 is naother way https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046157 2023-06-21 09:26:59 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046157 Where is the connection with DCX local teams? https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046224 2023-06-21 09:27:04 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046224 https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046304 Page 2: start with the "why" to put in customer shoes

]]> 2023-06-21 09:27:11 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046304 Missing clear what's in it for me for a customer : why should I use QSS and not calling CCC or QC? https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046360 2023-06-21 09:27:16 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046360 missing the Why? - explore the benefits? https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046518 2023-06-21 09:27:25 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046518 Slide 2 https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046614 in the homepage, precise the number of page for each part ? because when we click on it, we arrive in 1st page of each part and we are not aware it there are others pages]]> 2023-06-21 09:27:36 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629046614 Define deployment strategy for the country - priorities, phasing by customer types, or any other criteria https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047178 2023-06-21 09:28:15 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047178 https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047188 Page7: why is it to the customer to contact SE if it is already a customer identified ? this is to SE to push, not the customer to pull]]> 2023-06-21 09:28:15 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047188 Slide 8 https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047201 Training available only in English and Spanish ?]]> 2023-06-21 09:28:17 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047201 Getting Access. Better to also give a sample request so customers can anticipate the information that will be asked from them https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047245 2023-06-21 09:28:21 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047245 slide 14: I would not saying that the notifications is to look at the problems... as a customer, the first thing i would think is that i will have problems, so i will not be excited to use it https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047315 2023-06-21 09:28:28 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047315 •Slide 5 -> the WHY?: Move up and explore in depth the benefits•Slide 7 -> good comparison : Make it clearer (like in products comparisons)•The How? Starts at slide 11 -> Be clearer in the context / reasons / benefits before arriving at slide 11•Good RACI at the “After Go-Live” session -> could be clearer https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047776 2023-06-21 09:29:05 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047776 Slide 10 https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047965 "do you want to create a new quote" Why we don't have a step for the submission of the Quote ?]]> 2023-06-21 09:29:17 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629047965 •Missing the Why? The Why put is not correct and the only WHY? Necessary would be the commercial efficiency / cost to serve reduction / and to provide saving, numbers and figures dedicated to the country https://padlet.com/gikasary/y7dv3krojjess341/wish/2629048114 2023-06-21 09:29:25 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629048114 https://padlet.com/gikasary/y7dv3krojjess341/wish/2629048142 Slide5: "get product" is the purpose of get delivered. Phrasing to be reviewed, or associate it with "price" as product price]]> 2023-06-21 09:29:28 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629048142 is there any role for the account owner in self-service? if the account owner is the one doing the training, it should be the one also supporting the customer when the customer is learning how to use it https://padlet.com/gikasary/y7dv3krojjess341/wish/2629048991 2023-06-21 09:30:21 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629048991 page 7 : I don't undertand the "receive different proposal" https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049011 2023-06-21 09:30:23 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049011 Provide exemples of countries and different implementation strategies, lessons learned : provide benchmark, connection with other countries, leverage quotation network more https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049024 2023-06-21 09:30:24 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049024 https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049041 Why we don't mention the quote offer document before moving to the "order" section. It will be the deliverable for the customer]]> 2023-06-21 09:30:26 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049041 https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049345 Page6: select Product is an enabler, not an objective]]> 2023-06-21 09:30:54 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049345 What is the operational plan? timing, resources needed (how many? what competencies? leaders vs contributors)? Marketing, sales, DCX, CCC, quotation center, etc. https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049507 2023-06-21 09:31:10 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049507 slide 4 : why price and availability are inside https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049559 2023-06-21 09:31:16 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629049559 slide 4 : provide use cases for Q SS (rather than comparing functionalities between P&A with SS quote, etc) https://padlet.com/gikasary/y7dv3krojjess341/wish/2629051197 2023-06-21 09:33:51 UTC https://padlet.com/gikasary/y7dv3krojjess341/wish/2629051197