“The 4 step assertive approach” by Yaren ezequiel Hernandez lopez https://padlet.com/yarenhernandez/y79bjd0kkkh3ttcj small presentation in with summarized understanding. en-us 2020-08-12 17:40:35 UTC 2020-08-12 18:00:29 UTC hello@padlet.com https://padlet.net/icons/png/1f913.png step #1: To understand customer position. yarenhernandez https://padlet.com/yarenhernandez/y79bjd0kkkh3ttcj/wish/677544236 Statements such as:" I can understand how you feel".
"I would feel the same way".]]> 2020-08-12 17:46:36 UTC https://padlet.com/yarenhernandez/y79bjd0kkkh3ttcj/wish/677544236 step #2: To ask to yourself how you feel. yarenhernandez https://padlet.com/yarenhernandez/y79bjd0kkkh3ttcj/wish/677550022 Just say how actually you feel about the current situation.]]> 2020-08-12 17:49:42 UTC https://padlet.com/yarenhernandez/y79bjd0kkkh3ttcj/wish/677550022 step #3: Say what you want . yarenhernandez https://padlet.com/yarenhernandez/y79bjd0kkkh3ttcj/wish/677554271 Firmly say what you want the customer to do, what you would like them to do.
"Is that O.K".
"Can you see it from my point of view?".

]]> 2020-08-12 17:52:07 UTC https://padlet.com/yarenhernandez/y79bjd0kkkh3ttcj/wish/677554271 step #4: Being assertive . yarenhernandez https://padlet.com/yarenhernandez/y79bjd0kkkh3ttcj/wish/677565811 This is about standing up yourself, without being aggressive.]]> 2020-08-12 17:58:43 UTC https://padlet.com/yarenhernandez/y79bjd0kkkh3ttcj/wish/677565811