https://padlet.com/triciastevenson/cxbreakout1group2 What could we be doing better or differently to understand our clients better and proactively engage with them? en-us 2021-11-29 04:11:45 UTC 2021-12-01 04:44:04 UTC hello@padlet.com https://padlet-uploads.storage.googleapis.com/1413312923/6c68243280f2d8d38598474e1dfc11e5/wsp_logo.png https://padlet.com/triciastevenson/cxbreakout1group2/wish/1922017523 -Pressure points, pain points 
-Professional listening  
-Trusted relationship 
-Not transactional - build relationship and trust
-Personal relationship leads to trust]]> 2021-12-01 04:36:35 UTC https://padlet.com/triciastevenson/cxbreakout1group2/wish/1922017523 https://padlet.com/triciastevenson/cxbreakout1group2/wish/1922025018 -Zippered approach (not KAMs only)
-KAMs to assist with bringing together
-Regular KAM meetings to share to wider business 
-Why? how we deliver makes us different, deliver to clients needs, exceeding expectations... connecting with the why
-Example of what worked well: No matter your role (drafter, designer, scientist etc) understand why you are doing this work for client. Get to know them on a personal level and understand objectives of project, make it personal - this can happen at all levels 
-Example: regular internal catch up / check in to understand what clients needs and wants are, mix relationships with our work, doesnt have to always be about work, can talk about family to build relationships 
-Personal relationships early - opens door for trust, challenges and how we will overcome

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