How can we help our customers update their particulars in a convenient and seamless manner? by Hamidah Mokhtar https://padlet.com/hamidahbm97/y6y3je7wwakv Design Thinking en-us 2018-10-17 08:03:08 UTC 2018-10-22 10:38:58 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Simplehouse.png Increase functionality of Self Service machines hamidahbm97 https://padlet.com/hamidahbm97/y6y3je7wwakv/wish/293723006 Include update particulars as part of services provided by self service machines 

Challenges
- Very Costly
- Time consuming 
- Change in processes ]]> 2018-10-17 08:10:45 UTC https://padlet.com/hamidahbm97/y6y3je7wwakv/wish/293723006 Work with external MyInfo to retrieve customer information. hamidahbm97 https://padlet.com/hamidahbm97/y6y3je7wwakv/wish/293724635 Enables customer to update their personal particulars by logging into MyInfo website using their SingPass

Challenges:
- Costly 
- Requires external collaboration

]]> 2018-10-17 08:17:20 UTC https://padlet.com/hamidahbm97/y6y3je7wwakv/wish/293724635 Streamline SLA with other banks hamidahbm97 https://padlet.com/hamidahbm97/y6y3je7wwakv/wish/293728174 Streamline our turnover time for updating of particulars with our competitors]]> 2018-10-17 08:31:16 UTC https://padlet.com/hamidahbm97/y6y3je7wwakv/wish/293728174 Increase customer awareness of online function hamidahbm97 https://padlet.com/hamidahbm97/y6y3je7wwakv/wish/293730455 Create advertisements /posters /banners visuals to educate and encourage customers to more efficient means to update their personal particulars


]]> 2018-10-17 08:39:19 UTC https://padlet.com/hamidahbm97/y6y3je7wwakv/wish/293730455 Make process of changing address online more user friendly hamidahbm97 https://padlet.com/hamidahbm97/y6y3je7wwakv/wish/293731352 Add a "personal particulars" tab on the UOB PIB site ]]> 2018-10-17 08:42:16 UTC https://padlet.com/hamidahbm97/y6y3je7wwakv/wish/293731352