Using social media can also improve their business by promotating their products and showing them off in pictures so it draws in more customers and people can comment on these pictures giving their thoughts and feedback on it so the owner of the business can make changes and listen to what the customers are suggesting to them.

For example Brighton Pier restaurants such as, salt shed, they use verbal to ask the customer questions such as, what would you like to order? or if the customer can't decide on what to order the waiter can recommend their personal dish they like or read out the specials for them and by doing this the waiter learns what kind of foods the customer likes and starts up a conversation with the customer so the person feels welcomed and listened too.

Also they could start putting surveys on the bottom of receipts after they have paided so the customer has the option to leave feedback so the restaurants can improve their standards and choices. The Brighton Pier can also have websites and instagrams and can upload photos people took there to show that it is up to people's expectations, it would also boost the amount of customers that are showing up.

1.1 MERIT ACHIEVED

For example if Brightion Pier did not have good service and the hygiene was very poor then customers would leave bad reviews and stop coming to it so brightion pier wouldn't be as popular to tourists as it is now and would most likely shut down in an matter of time. The positive outcomes on the pier when it has met the standards of people is that the good reviews would increase and more people would want to come to the pier after reading the reviews also they could add more buildings or rides with the money going up as well as giving workers an increase in wages. Brightion pier could also use feedback boxes where people could send feedback back anomysouly to help improve the pier and the owner can help them solve their issues in the future.

IP: Please make sure that you use capital letters when using the names of people, places or organisations. Brighton Pier should always be spelt with a capital B and P.

1.2 MERIT ACHIEVED

The benefits of managering customers expectations is that when your honest with them the customer would feel listened to and start to trust you so they may come back in the future as well as them leaving good reviews and five star reviews for the customer service they have received. For example if one of the food stands run out of chips and a customer wanted to buy some chips and the worker had to tell them that they ran out and maye telling the customer when they may be back in stock which leaves the customer dissatisfied but is understanding and by this next time the customer goes to stall they will be prepared for disapointment and won't have high expectations for the stall.

IP: You are writing extremely long sentences. Trying reading the sentence to yourself and at the point you need to take a breath, either add a comma or end the sentence and start a new one.

1.3 MERIT ACHIEVED

IP: Although you have made reference to Brighton Pier with your examples, you would need to provide a more detailed explanation to achieve Distinction. For example talking in more detail about how specifically and in more detail, these examples could benefit Brighton Pier would elevate your work further.

1.4 MERIT ACHIEVED

It also helps when the worker is clear and upfront with the customer to show that the customer can trust you and that the customer can't always expect satisfied answers from the business so the customer will expect disapointment every so often from the business but has learned that the business is trust worthy and truthful to the clinets It always helps when asking open questions to the customer just to start small talk such as, "Hows your day so far?" or "Doing anything nice later on?" by asking questions like these it leads to conversations from the customer which makes the customer feels listened to and welcomed, which overall a great way to boost reviews and more customers from just being friendly.

When managing a customers issue its better to give them options and telling them the truth about the business so the customer knows for the future and by doing all this then the customer can think over going to this place because they know it would be busy around this time, such as a cafe was getting busy at 2ish for lunch time and if a customer turned up to get lunch at the cafe and it was to busy to let them in so the worker would tell them other places and a wait time so when the customer wanted to go to the cafe again they know not to expect a seat at certain times and know to call ahead to arrange a booking for their table.