SPM Plan Management Q3 Cross Functional Learning by Joann https://padlet.com/woodjojo/y47fv76lgzkm2f6d Reviewing and Learning and Aspiring en-us 2023-10-30 20:39:45 UTC 2023-10-30 23:05:41 UTC hello@padlet.com Health Score woodjojo https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769595815 Double click on the image to expand.

Items of note:

  • Growth year over year

  • Plan and Service is reflected here

  • Steadily increasing since September 22!

  • Discrepancy in blue bar and green bar on bottom graph shows that users are going to LC BEFORE submitting tickets. The larger that gap, the better

]]> 2023-10-30 22:23:12 UTC https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769595815 Video Stats woodjojo https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769597722 The Video Stats reflect both Plan and Service videos.

Great engagement - over 50% is high

Great use of the toolkit!

Dig to find the Plan Management stats - lots of SM


]]> 2023-10-30 22:26:25 UTC https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769597722 Dashboard woodjojo https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769608881 Several things of note on the dashboard.

The total number of articles viewed is 548. Slightly lower than our total articles available.

14K views overall - GREAT!

Breakdown of internal access vs. external access makes sense!

]]> 2023-10-30 22:43:32 UTC https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769608881 Top Ticket Categories woodjojo https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769609695 The top ticket categories over the last 90 days

Any thoughts, concerns, ideas?

]]> 2023-10-30 22:44:35 UTC https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769609695 Top Ticket Categories woodjojo https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769610458 Powerful data pulling ticket topics to see what the "hot topics" are. Any thoughts? Concerns? Stand outs?

]]> 2023-10-30 22:45:34 UTC https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769610458 Learning Opportunities woodjojo https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769622494 This chart showcases the free learning opportunities provided to Plan clients in IEP and 504 from January - September. We will continue working collaboratively the rest of this year and beyond to engage our clients in SPM space.

]]> 2023-10-30 23:05:40 UTC https://padlet.com/woodjojo/y47fv76lgzkm2f6d/wish/2769622494