Service Blueprinting (Course Registration) by https://padlet.com/crisann005/bp07 Registration of Course at Community Centre en-us 2018-04-29 10:48:04 UTC 2018-04-30 09:29:15 UTC hello@padlet.com https://padlet-assets.s3.amazonaws.com/icons/Folder.png Activities carried out by individuals and units within the company who are not contact employees, but need to happen for the service to be delivered crisann005 https://padlet.com/crisann005/bp07/wish/256290738 2018-04-29 10:48:04 UTC https://padlet.com/crisann005/bp07/wish/256290738 Invisible contact employees, below the line of visibility crisann005 https://padlet.com/crisann005/bp07/wish/256290739 2018-04-29 10:48:04 UTC https://padlet.com/crisann005/bp07/wish/256290739 Those actions of frontline contact employees that occur as part of a service encounter crisann005 https://padlet.com/crisann005/bp07/wish/256290740 2018-04-29 10:48:04 UTC https://padlet.com/crisann005/bp07/wish/256290740 Tangibles that customers are exposed to that can influence their quality perceptions crisann005 https://padlet.com/crisann005/bp07/wish/256290741 2018-04-29 10:48:04 UTC https://padlet.com/crisann005/bp07/wish/256290741 Include all the steps that customers take part in as part of the service delivery process crisann005 https://padlet.com/crisann005/bp07/wish/256290742 2018-04-29 10:48:04 UTC https://padlet.com/crisann005/bp07/wish/256290742 Material used in course https://padlet.com/crisann005/bp07/wish/256435839 Eg. In fitness class, the quality of equipments, has great influence on customer's satisfaction.]]> 2018-04-30 09:10:40 UTC https://padlet.com/crisann005/bp07/wish/256435839 https://padlet.com/crisann005/bp07/wish/256436690 Aircon servicemen to maintain aircon.]]> 2018-04-30 09:15:50 UTC https://padlet.com/crisann005/bp07/wish/256436690 Administrative Staff https://padlet.com/crisann005/bp07/wish/256437053 Produce materials that are to be used in courses.]]> 2018-04-30 09:17:55 UTC https://padlet.com/crisann005/bp07/wish/256437053 Counter Staff https://padlet.com/crisann005/bp07/wish/256437244 Counter staff has front line contact with customers, as they are needed to help customers register for courses.]]> 2018-04-30 09:19:02 UTC https://padlet.com/crisann005/bp07/wish/256437244 https://padlet.com/crisann005/bp07/wish/256438004 2018-04-30 09:24:05 UTC https://padlet.com/crisann005/bp07/wish/256438004 https://padlet.com/crisann005/bp07/wish/256438110 Arrive at the community center to ]]> 2018-04-30 09:24:49 UTC https://padlet.com/crisann005/bp07/wish/256438110 https://padlet.com/crisann005/bp07/wish/256438625 2018-04-30 09:27:48 UTC https://padlet.com/crisann005/bp07/wish/256438625 https://padlet.com/crisann005/bp07/wish/256438719 2018-04-30 09:28:28 UTC https://padlet.com/crisann005/bp07/wish/256438719 https://padlet.com/crisann005/bp07/wish/256438793 2018-04-30 09:28:52 UTC https://padlet.com/crisann005/bp07/wish/256438793 https://padlet.com/crisann005/bp07/wish/256438858 2018-04-30 09:29:15 UTC https://padlet.com/crisann005/bp07/wish/256438858