• Fill up the document

• Briefing by Ms. Aifa (Hr Manager)

12.00pm

• Housekeeping trainee are given a uniform (green), name tag, locker key and employee handbook

• I assigned to 4 department which is housekeeping, food and beverage, sales and marketing and front office

12.30pm

• Start duty as housekeeping trainee

12.35pm - Housekeeping activities

• Collect trash in the room - change the garbage plastic bag

• Bed making - change all linen (bedsheet, pillow case and duvet)

• Cleaning the toilet

• Wiping dust in furniture and mirror

• Refill coffee and tea amenities

• Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

• Vacuum the carpet

• Close curtain and switch off all the lamp

5.00pm - End of the day

9.15am - Set up housekeeping cart

9.30am - Housekeeping activities

• Collect trash in the room - change the garbage plastic bag

• Bed making - change all linen (bedsheet, pillow case and duvet)

• Cleaning the toilet

• Wiping dust in furniture and mirror

• Refill coffee and tea amenities

• Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

• Vacuum the carpet

• Close curtain and switch off all the lamp

5.00pm - End of the day

9.15am - Set up housekeeping cart

9.30am - Housekeeping activities

• Collect trash in the room - change the garbage plastic bag

• Bed making - change all linen (bedsheet, pillow case and duvet)

• Cleaning the toilet

• Wiping dust in furniture and mirror

• Refill coffee and tea amenities

• Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

• Vacuum the carpet

• Close curtain and switch off all the lamp

5.00pm - End of the day

9.15am - Set up housekeeping cart

9.30am - Housekeeping activities

• Collect trash in the room - change the garbage plastic bag

• Bed making - change all linen (bedsheet, pillow case and duvet)

• Cleaning the toilet

• Wiping dust in furniture and mirror

• Refill coffee and tea amenities

• Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

• Vacuum the carpet

• Close curtain and switch off all the lamp

5.00pm - End of the day

Total occ : 88

Arrivals : 70

Departures : 66

Room rate : MYR 200

9.00am - Briefing and task assignment

9.15am - Set up housekeeping cart

9.30am - Housekeeping activities

• Collect trash in the room - change the garbage plastic bag

• Bed making - change all linen (bedsheet, pillow case and duvet)

• Cleaning the toilet

• Wiping dust in furniture and mirror

• Refill coffee and tea amenities

• Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

• Vacuum the carpet

• Close curtain and switch off all the lamp

5.00pm - End of the day

8.00am - Runner activities

• Introduce runner items by Ms. Sarah

• Introduce the housekeeping items

• Learn bed making

• Learn to make extra bed

• Collect dirty from the housekeeping trolly and remove a dirty bedsheet, pillow case and blanket

• Learn to use washing machine in office and wash dirty clothes

• Writes a list of clothes to send to the laundry

• Learns to make blanket

4.00pm - End of the day

Total occ : 93

Arrivals : 74

Departures : 50

Room rate : MYR 197

RUNNER (MORNING)

8.00am - Runner activities

• Pickup trolly runner in the lobby

• Check the room number that already checkout

• Remove dirty bedsheet, pillow case and blanket in room check out

• Collect dirty from the housekeeping trolly

• Wash dirty clothes and drying

• Accepts guest request

• Collect dirty for laundry

• Pickup laundry

4.00pm - End of the day

8.00am - Runner activities

• Pickup trolly runner in the lobby

• Check the room number that already checkout

• Remove dirty bedsheet, pillow case and blanket in room checkout

• Collect dirty from the housekeeping trolly

• Wash dirty clothes and drying

• Accepts guest request

• Collect dirty for laundry

• Pickup laundry

4.00pm - End of the day

4.00pm - Runner activities

• Wash dirty clothes and drying

• Learn how to use safebox

• Learn how to setup sofabed

• Learn how to use water dispancer

• Learn how to open and close babycot

7.15pm - Break

8.00pm - Briefing with senior runner

9.00pm - Accepts guest request

12.00am - End of the day

3.00pm - Photo Shoot Raya

4.00pm - Runner activities

• Wash dirty clothes and drying

• Received request

• Record request

12.00am - End of the day

Received request - Daily traces and daily reports

• Delivery and removal of extra bed

• Delivery and removal of baby cot

• Delivery and removal of pillows, menu pillows

• Any other duties as required

• Record request

• Prioritise request

• Action request

4.00pm - Runner activities

• Wash dirty clothes and drying

• Received request

  • Deliver extra bed

  • Deliver sejadah

  • Assist water dispenser

  • Deliver coffee machine

  • Deliver mineral water

• Record request

12.00am - End of the day

Enter room

• Knock on the door in a firmly audible manner and following the knock announce who you are ( i.e. Housekeeping). This must be repeat at least 3 times before entering the room.

• Open the door slightly and announce yourself again. Ask for permission before opening fully the door and to enter the room.

• If the guest is in the room, you can enter if you are given permission to do so. Call the guest by their preferred name. Prior to going to any occupied room, you should be aware of the guests name.

• When leaving the room, ensure all room door are shut completely and advise guest you are now leaving and wish them a good day/evening using the guest preferred name again.

4.00pm - Runner activities

• Wash dirty clothes and drying

• Received request

  • Setup sofabed and babycot

  • Deliver towel and pillow

• Record request

12.00am - End of the day

4.00pm - Runner activities

• Wash dirty clothes and drying

• Received request

  • Setup sofa bed

  • Deliver sejadah

  • Deliver coffee machine

  • Deliver towel

  • Assist water dispenser

• Record request

12.00am - End of the day

4.00pm - Runner activities

• Wash dirty clothes and drying

• Received request

  • Deliver new iron

  • Deliver floormat

  • Deliver slippers

  • Deliver new mug

  • Deliver towel and toothbrush

  • Deliver sejadah

  • Deliver face towel

  • Deliver tissue, toilet paper, cotton bud and refill water dispenser

• Record request

12.00am - End of the day

4.00pm - Runner activities

• Wash dirty clothes and drying

• Received request

  • Deliver towel

  • Deliver sejadah

  • Assist water dispenser

  • Makeup room (bed making)

    • Change bed sheet, pillow case and duvet

  • Refill water dispenser

• Record request

12.00am - End of the day

8.00am - Runner activities

• Pickup trolly runner in the lobby

• Check the room number that already checkout

• Remove dirty bedsheet, pillow case and blanket in the room checkout

• Collect dirty from the housekeeping trolly

• Wash dirty clothes and drying

• Accept guest request

• Collect dirty for laundry

• Pickup laundry

4.00pm - End of the day

9.30am - Polishing activities

3.00pm - Housekeeping activities

• Collect trash in the room - change the garbage plastic bag

• Bed making - change all linen (bedsheet, pillow case and duvet)

• Cleaning the toilet

• Wiping dust in furniture and mirror

• Refill coffee and tea amenities

• Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

• Vacuum the carpet

• Close curtain and switch off all the lamp

5.00pm - End of the day

10.00am - 12.00pm

• ISKB Orientation (TRAINEE)

1.00pm - Lunch

1.30pm - Housekeeping activities

• Collect trash in the room - change the garbage plastic bag

• Bed making - change all linen (bedsheet, pillow case and duvet)

• Cleaning the toilet

• Wiping dust in furniture and mirror

• Refill coffee and tea amenities

• Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

• Vacuum the carpet

• Close curtain and switch off all the lamp

5.00pm - End of the day

9.15am - Setup housekeeping chart

9.30am - Housekeeping activities

• Collect trash in the room - change the garbage plastic bag

• Bed making - change all linen (bedsheet, pillow case and duvet)

• Cleaning the toilet

• Wiping dust in furniture and mirror

• Refill coffee and tea amenities

• Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

• Vacuum the carpet

• Close curtain and switch off all the lamp

5.00pm - End of the day

9.15am - Setup housekeeping cart

9.30am - Housekeeping activities

• Collect trash in the room - change the garbage plastic bag

• Bed making - change all linen (bedsheet, pillow case and duvet)

• Cleaning the toilet

• Wiping dust in furniture and mirror

• Refill coffee and tea amenities

• Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

• Vacuum the carpet

• Close curtain and switch off all the lamp

5.00pm - End of the day

8.00am - Runner activities

• Pickup trolly runner in the lobby

• Check the room number that already checkout

• Remove dirty bedsheet, pillow case and blanket in the room check out

• Collect dirty from the housekeeping trolly

• Wash dirty clothes and drying

• Accept guest request

• Collect dirty for laundry

• Pickup laundry

4.00pm - End of the day

9.15am - Setup housekeeping cart

9.30am - Housekeeping activities

• Collect trash in the room - change the garbage plastic bag

• Bed making - change all linen (bedsheet, pillow case and duvet)

• Cleaning the toilet

• Wiping dust in furniture and mirror

• Refill coffee and tea amenities

• Fold tissues, put pen and notepad on table, slippers, laundry bag and laundry form

• Vacuum the carpet

• Close curtain and switch off all the lamp

5.00pm - End of the day

8.00am - Runner activities

• Pickup trolly runner in the lobby

• Check the room number that already checkout

• Remove dirty bedsheet, pillow case and blanket in the checkout room

• Collect dirty from the housekeeping trolly

• Wash dirty clothes and drying

• Accept guest request

• Collect dirty for laundry

• Pickup laundry

4.00pm - End of the day

8.00am - Runner activities

• Pickup trolly runner in the lobby

• Check the room number that already checkout

• Remove dirty bedsheet, pillow case and blanket in the checkout room

• Collect dirty from the housekeeping trolly

• Wash dirty clothes and drying

• Accept guest request

• Collect dirty for laundry

• Pickup laundry

4.00pm - End of the day

RUNNER NIGHT

4.00pm - Runner activities

• Wash dirty clothes and drying

• Received request

  • Change bedsheet and pillow case

  • Assist water dispenser

  • Deliver kettle

  • Deliver capsule coffee machine, nescafe and creamer

  • Deliver sejadah

  • Deliver laundry bag

  • Refill water dispenser

• Record request

12.00am - End of the day

• briefing by FNB caption

3.30pm - Wiping plates and cutleries

4.30pm - place foodtag and setup buffet for Seafood & BBQ Night

6.30pm - Handle buffet night

• Collect and clear all dirty plates and glassware

• Setup cutlery

10.30pm - Clear buffet night

• Wiping plates and glasswares

• Setup breakfast buffet

11.00pm - End of the day

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet breakfast

• Wiping plates, mug, cutleries and glassware

• Setup buffet dinner

3.00pm - End of the day

• Collect and clear all dirty plate and glassware

• Setup cutlery

• Wiping mug

10.30am - Clear buffet breakfast

• Wiping plate and cutlery

• Setup buffet dinner

  3.00pm - End of the day

Arrivals : 97

Departures : 44

Room rate : MYR 254

7.00am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

• Wiping mug

10.30am - Clear buffet breakfast

• Wiping plate and cutlery

• Setup buffet dinner

3.00pm - End of the day

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet breakfast

• Wiping plate and cutlery

• Wiping mug

• Setup buffet dinner

3.00pm - End of the day

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet breakfast

• Wiping plate and cutlery

11.30am - Setup dome for lunch

3.00pm - End of the day

• Place foodtag and setup buffet for Seafood & BBQ Night

6.30pm - Ready for checkin guest

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30pm - Clear buffet breakfast

• Wiping plate and cutlery

• Setup breakfast buffet

1.00am - End of the day

• Setup buffet dinner

• Order ala carte

• Serve ala carte

• Collect and clear all dirty plate and glassware

8.30pm - Ready for dinner

• Collect and clear all dirty plate and glassware

• Clear buffet

• Wiping plate and cutlery

• Setup buffet breakfast

11.00pm - End of the day

4.30pm - Wiping plate and curlery

7.00pm - Serve fine dining

• Collect and clear all dirty plate ang glassware

• Setup cutlery

8.00pm - Ala carte order

• Deliver ala carte

• Collect and clear all dirty plate and glassware

9.30pm - Setup buffet for breakfast

11.00pm - End of the day

Arrivals : 87

Departures : 64

Room rate : MYR 270

3.00pm - Wiping plate, cutlery and glassware

• Room service

• Setup buffet for breakfast

• Ala carte order

• Serve ala carte

• Collect and clear all dirty plate and glassware

11.00pm - End of the day

Arrivals : 49

Departures : 82

Room rate : MYR 213

Royal Hall and Skyview

10.00am - Deliver welcome drink

• Setup buffet lunch

• Collect and clear all dirty plate and glassware

3.00pm - End of royal hall

4.00pm - Setup cutlery at skyview

4.30pm - Wiping plate, cutlery and glassware

• Setup fine dining

6.00pm - End of the day

3.00pm - Setup chair and desk

4.30pm - Wiping cutlery and plate banquet

7.00pm - Serve fine dining

• Clear and collect all dirty plate and glassware

8.30pm - Serve ala carte

• Collect and clear all dirty plate and glassware

11.00pm - End of the day

Success? Odd as it seems, you will achieve the greates results in business and career if you drop the word ‘achievement’ from your vocabulary and replace it with ‘contribution’.

• Collect and clear all dirty plate and glassware

• Wiping plate and cutlery

6.00pm - Setup buffet for dinner

• Collect and clear all dirty plate and glassware

• Clear buffet

• Wiping plate and cutlery

11.00pm - End of the day

“There are no secrets to success. It is the result of preparation, hard work and learning from failure.” - Colin Powell

Arrivals : 47

Departures : 46

Room rate : MYR 282

7.00am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

• Setup buffet dinner

3.00pm - End of the day

“Leadership is the capasity to translate vision into reality” - Warren Bennis

• Collect and clear all dirty plate and glassware

• Setup cutlery

• Deliver fruit basket

10.30am - Clear buffet

• Wiping plate and cutleries

• Setup dome for dinner

• Setup cutlery

• Folding napkin

3.00pm - End of the day

Arrivals : 84

Departures : 55

Room rate : MYR 260

7.00am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

• Setup buffet for dinner

3.00pm - End of the day

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

• Setup dome for lunch

• Setup cutlery

• Collect and clear all dirty plate and glassware

• Clear dome

3.00pm - End of the day

5.30pm - Wiping plate and cutleries

• Place foodtag and setup buffet for Seafood and BBQ Night

6.30pm - Ready for checkin guest

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30pm - Clear buffet

• Wiping plate and cutlery

• Setup breakfast buffet

1.00 am - End of the day

Arrivals : 81

Departures : 85

Room rate : MYR 216

3.00pm - Wiping plate and cutlery

• Serve ala carte

• Serve fine dining

• Collect and clear dirty plate and glassware

• Setup cutlery

• Room service

11.00pm - End of the day

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

• Serve ala carte

• Collect and clear all dirty plate and glassware

3.00pm - End of the day

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

• Serve ala carte

• Clear floor

3.00pm - End of the day

6.30am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

• Serve ala carte

• Collect and clear all dirty plate and glassware

1.30pm - End of the day

6.30am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

11.00am - Preparation for lunch

• Collect and clear all dirty plate and glassware

• Setup cutlery

1.30pm - End of the day

6.30am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

• Clear floor

1.30pm - End of the day

6.30am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

• Clear floor

1.30pm - End of the day

6.30am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

11.30am - Preparation dome for lunch

• Setup cutlery

• Setup dome

• Folding napkin

• Collect and clear all dirty plate and glassware

1.30pm - End of the day

6.30am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

11.30am - Preparation for lunch

• Collect and clear all dirty plate and glassware

12.00pm - Deliver fruit basket

12.30pm - Setup cutlery

1.30pm - End of the day

6.30am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

11.30am - Preparation for lunch

• Collect and clear all dirty plate and glassware

• Setup cutlery

• Clear floor

1.30pm - End of the day

• Report to the front office department

• Read the Standard Operation Procedure (SOP) and Operator Script

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Pickup call

• Know and learn about Room Configuration

5.00pm - End of the day

• Learn to edit profile in Opera Cloud

• Learn to check expired key card

• Create room key card

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Create breakfast voucher

• Pickup call

5.00pm - End of the day

'Happiness is letting go of what you think your life is supposed to look like'

• Cutting breakfast voucher

• Pickup call

1.00pm - 2.00pm - Lunch and break

2.15pm -4.30pm

• Luggage up

• Edit profile in Opera Cloud

5.00pm - End of the day

7.00am - Handle breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

11.30am - Preparation dome for lunch

• Folding napkin

• Setup dome

• Setup cutlery

2.30pm - Clear dome

• Collect and clear all dirty plate and glassware

• Setup cutlery

3.00pm - End of the day

9.00am - Buffet Breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

11.30am - Preparation for lunch

12.30am - Ready for lunch

• Collect and clear all dirty plate and glassware

• Setup cutlery

2.30pm - Clear buffet lunch

• Wiping plate and cutlery

• Serve ala carte

• Collect and clear all dirty plate and glassware

5.00pm - End of the day

Total occupancy : 106

Arrivals : 77

Departures : 99

Room rate : MYR 218

9.00am

• Pickup call

• Learn how to make billing in Opera Cloud

1.00pm - 2.00pm - Lunch and break

2.15pm -4.30pm

• Pickup guest item in Streats Cafe to lobby

• Cutting voucher breakfast

5.00pm - End of the day

'In the business world, everyone is paid in two coins; cash and experience. Take the experience first, the cash will come later'. - Harold S Geneen

4.00pm

• Setup buffet for Seafood & BBQ Night

• Wiping plate and cutlery

6.30pm - Ready for checkin guest

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30pm - Clear buffet

• Wiping plate and cutlery

• Setup breakfast buffet

11.00pm - End of the day

Total occupancy : 130

Arrivals : 90

Departures : 81

Room rate : MYR 238

Transfer from front office department to food and beverage department

5.30am - Preparation for breakfast

6.30am - Ready for breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

• Clear floor

2.30pm - End of the day

'In business, your positive thoughts and lifestyle choices lead to your personal success and your career success'. - Jeffrey Gitomer

Total occupancy : 106

Arrivals : 73

Departures : 97

Room rate : MYR 250

Transfer from front office department to food and beverage

department

5.30am - Preparation for breakfast

6.30am - Ready for breakfast

• Collect and clear all dirty plate and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate and cutlery

• Deliver room service

1.30pm - End of the day

Total occupancy : 115

Arrivals : 76

Departures : 70

Room rate : MYR 268

9.00am

• Make billing in Opera Cloud

• Luggage down

• Pickup call

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Edit profile in Opera Cloud

• Luggage up

5.00pm - End of the day

'The price of success is hard work, dedication to the job at hand...whether we win or lose, we have applied the best of ourselves to the task at hand.' - Vince Lombardi

Total occupancy : 101

Arrivals : 58

Departures : 79

Room rate : MYR 246

9.00am

• Luggage down

• Volume up air conditioner in VIP room

• Deliver welcome card

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Cutting breakfast voucher

• Pickup call

5.00pm - End of the day

'KNOWLEDGE WITHOUT ACTION IS MEANINGLESS' - Abu Bakr

• Pickup call

• Deliver welcome card

• Luggage down

• Pre-checkin in Opera Cloud

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Edit profile in Opera Cloud

• Luggage up

5.00pm - End of the day

• Cutting breakfast voucher (group)

• Pre-checkin in Opera Cloud

• Deliver welcome card

• Pickup call

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Edit profile in Opera Cloud

• Luggage down

5.00pm - End of the day

• Cutting breakfast voucher (group)

• Pickup call

• Edit profile in Opera Cloud

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Luggage up

• Pre-checkin in Opera Cloud

5.00pm - End of the day

• Create room key card for pre-checkin

• Create breakfast voucher

• Checkout in Opera Cloud

• Deliver welcome back card

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Assist BSN meeting at level 20

• Check room

5.00pm - End of the day

• Pickup call

• Edit profile in Opera Cloud

• Deliver welcome card

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Luggage up

• Pre-checkin in Opera Cloud

5.00pm - End of the day

• Cutting breakfast voucher

• Pickup call

• Make checkout in Opera Cloud

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Luggage up

• Edit profile in Opera Cloud

5.00pm - End of the day

• Create room key card for pre-checkin

• Make checkout in Opera Cloud

• Pickup call

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Luggage up

• Edit profile in Opera Cloud

• Checkin guest government

5.00pm - End of the day

• Create room key card for pre-checkin

• Make government name list checkin

• Cutting breakfast voucher

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Luggage up

• Edit profile in Opera Cloud

5.00pm - End of the day

• Pre-checkin in Opera Cloud

• Create room key card

• Edit profile in Opera Cloud

• Luggage down

• Checkout in Opera Cloud

1.00pm - 2.00pm - Lunch and breakfast

2.15pm - 4.30pm

• Luggage up

• Pickup call

• Cutting breakfast voucher

5.00pm - End of the day

• Assist guest to the event

11.15am

• Deliver welcome card

• Luggage down

• Edit profile in Opera Cloud

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.00pm

• Pickup call

• Luggage up

5.00pm - End of the day

• Assist guest to the event

10.15am

• Pickup call

• Luggage down

• Cutting breakfast voucher

• Edit profile in Opera Cloud

  
  

Transfer from front office department to food and beverage department

12.00pm

• Wiping plates and cutlery

• Prepare plates, cutleries and coffee cups

3.00pm - End of the day

• Report on duty at Sales and Marketing Department

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Write daily event in Sales and Marketing board

5.00pm - End of the day

"Life is 10% what happens to you and 90% how you react to it. " - Charles R. Swindoll

• Make Quotation for Residential

• Make Quotation for Seminar

1.00pm - 2.00pm - Lunch and break

2.15pm - 4.30pm

• Write daily event in Sales and Marketing board

5.00pm - End of the day

"START WHERE YOU ARE.

USE WHAT YOU HAVE.

DO WHAT YOU CAN. " - Arthur Ashe

• Briefing by Cik Hafiz (Purchasing)

9.00am

• Make Quotation Seminar Package for Jabatan Imegresen Malaysia Negeri Kelantan

• Make Quotation Halfday Meeting for Eco Breeze Technologies

1.30pm - 2.30pm - Lunch and break

2.30pm - 4.30pm

• Make Quotation Residential for JPNT

• Folding press paper to make sales kit

5.00pm - End of the day

Total occupancy : 127

Arrivals : 67

Departures : 65

Room rate : MYR 227

9.00am

• Write daily event in Sales and Marketing board

• Fold and insert mapping, corporate residential and other in press paper (sales kit)

12.00pm

• Call guest for confirmation invitation Hi Tea at Ibis Styles Kota Bharu at 4pm at Level 20

1.00pm - 2.00pm - Lunch and break

3.30pm

• Register guest and assist guest for event

5.00pm - End of the day

• Write daily event in Sales and Marketing board

• Make pro forma invoices

• Make Quotation residential package for UMK Kampus Kota

12.00pm - 1.30pm

• Assist hotel expectation and coordination for DES

1.00pm - 2.00pm - Lunch and break

3.00pm - 4.30pm

• Make Quotation dinner for Politeknik Kota Bharu

• Make Quotation half day seminar for DRHS Group

5.00pm - End of the day

• Write daily event in Sales and Marketing board

• Make pro forma invoice for April and May

• Check and insert meeting planner in corporate detail

11.00am - 12.00pm

• Make Quotation Seminar Package for MPKB-BRI

• Make Quotation Seminar Half Day and Full Day Package for KBMC

1.30pm - 2.00pm - Lunch and break

2.15pm - 4.30pm - Make pro forma invoice for January

5.00pm - End of the day

7.00am - Handle breakfast

• Collect and clear all dirty plates and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping plate, glassware and cutlery

11.30am - Preparation buffet lunch and dome

• Folding napkins

• Setup dome and buffet lunch

• Setup cutlery

2.30pm - Clear dome and buffet

• Collect all dirty plates and glassware

• Setup cutlery

3.00pm - End of the day

7.00am - Handle breakfast

• Collect and clear all dirty plates and glassware

• Setup cutlery

10.30am - Clear buffet

• Wiping glassware, plates and cutlery

11.30am - Preparation buffet lunch and VIP dome

• Folding napkin

• Setup dome and buffet lunch

• Setup cutlery

12.30pm - Handle lunch

• Collect and clear all dirty plates and glassware

• Setup cutlery

2.30pm - Clear dome and buffet

• Setup buffet dinner

• Wiping plates, cutlery and glassware

3.00pm - End of the day

• Make compilation 2025 for April

• Make Quotation Full Day Seminar for Utas Maju Sdn. Bhd.

1.20pm - 2.20pm - Lunch and break

2.30pm - 4.30pm

• Make compilation 2025 for March

4.50pm

• Write daily event in Sales and Marketing board

5.00pm - End of the day

• Assist guest JKR for event to Royal Hall (Level 4)

9.30am - 1.30pm

• Make compilation 2025 for January and February

2.00pm - 2.30pm - Lunch and break

2.40pm - 4.00pm

• Make pro forma invoices for June

4.00pm - End of the day

9.00am

• Print all pro forma invoice June (JAHEIK, Hong Yi Holidays, Jabatan Kehakiman Syariah Negeri Kelantan and others)

12.30pm - 1.00pm - Lunch and break

1.30pm - 2.30pm

• Settle arrange pro forma invoice and meeting planner

3.00pm

• Assist VIP guest Akim & The Majistret ( Singer and Music Band)

• Prepare and serve welcome drink for refreshment

• Provide cold towel for them

• Bring the tray to collect a used glass

4.00pm

• Send BEO for kitchen and food and beverage department

4.30pm

• Make a Quotation for Malaysia Airport Sdn Bhd

5.00pm - End of the day

• Send name tags, housekeeping clothes, locker keys and employee handbook for hr manager