Day 1: Introduction and Onboarding

• Objective: Understand company structure and products.

• Tasks:

  • Attend orientation session with HR and team leaders.

  • Review company policies and internship expectations.

  • Introduction to Unifi products (overview and key features).

Day 2: Product Training

• Objective: Gain detailed knowledge of Unifi products.

• Tasks:

  • Attend training workshop on Unifi Fibre and Unifi Mobile.

  • Review product brochures and technical specifications.

  • Complete training quiz on Unifi products.

Day 3: Sales Techniques Training

• Objective: Learn sales strategies and techniques.

• Tasks:

  • Participate in a sales techniques workshop.

  • Practice cold calling techniques with role-playing exercises.

  • Review scripts and sales pitches.

Day 4: CRM and Tools Training

• Objective: Learn to use CRM and other sales tools.

• Tasks:

  • Attend a CRM training session.

  • Practice entering and updating customer information in CRM.

  • Familiarize yourself with sales tracking tools and reports.

Day 5: Mock Sales Calls

• Objective: Apply training in simulated environments.

• Tasks:

  • Conduct mock sales calls with colleagues or mentors.

  • Receive feedback on performance and improve sales pitch.

  • Review common customer objections and how to handle them.

Day 6: Customer Service Training

• Objective: Improve customer service skills.

• Tasks:

  • Attend a customer service training session.

  • Learn to handle customer inquiries and complaints.

  • Practice response techniques and problem-solving skills.

Day 7: Review and Reflection

• Objective: Review training and set goals.

• Tasks:

  • Review training materials and discuss learning points with a mentor.

  • Set personal goals and weekly objectives for the upcoming week.

  • Prepare a summary report of the training experience.

Week 2: Initial Sales and Customer Interaction

Day 1: Sales Calls

• Objective: Start contacting customers.

• Tasks:

  • Make 50 calls to new leads introducing Unifi products.

  • Record call outcomes and update CRM.

Day 2: Product Explanation

• Objective: Practice detailed explanations.

• Tasks:

  • Refine sales pitch and product explanations.

  • Conduct mock calls focusing on clear and detailed explanations.

Day 3: Handling Inquiries

• Objective: Address customer inquiries.

• Tasks:

  • Handle 10-15 customer inquiries.

  • Document common questions and update FAQ if needed.

Day 4: Sales Target Setting

• Objective: Establish and meet sales goals.

• Tasks:

  • Set a weekly sales target (21 Sales)

  • Track sales progress and adjust strategies as needed.

Day 5: Follow-Up Calls

• Objective: Follow up with leads.

• Tasks:

  • Make 30 follow-up calls to previous leads.

  • Update CRM with notes and next steps.

Day 6: Review and Feedback

• Objective: Reflect and improve.

• Tasks:

  • Review call outcomes and customer feedback.

  • Discuss performance with a mentor and adjust approach.

Day 7: Weekly Summary

• Objective: Summarize weekly activities.

• Tasks:

  • Prepare a weekly report summarizing sales achievements and challenges.

  • Set goals for the upcoming week.

Day 1: Sales Calls

• Objective: Continue customer outreach.

• Tasks:

  • Make 150 calls focusing on both new and existing customers.

  • Record call details and update CRM.

Day 2: Product Explanation

• Objective: Enhance explanation skills.

• Tasks:

  • Conduct detailed product presentations.

  • Collect feedback and refine explanation techniques.

Day 3: Handling Inquiries

• Objective: Manage a higher volume of inquiries.

• Tasks:

  • Address 10-15 customer inquiries.

  • Prepare responses for complex questions and update the knowledge base.

Day 4: Sales Target Achievement

• Objective: Consistently meet targets.

• Tasks:

  • Set and work towards a weekly target of 49 Sales

  • Analyze sales metrics and adjust strategies.

Day 5: Follow-Up and Relationship Building

• Objective: Build customer relationships.

• Tasks:

  • Make 40 follow-up calls to build and maintain customer relationships.

  • Update CRM with interaction details and follow-up actions.

Day 6: Training and Improvement

• Objective: Continuous improvement.

• Tasks:

  • Attend a training session or review new sales materials.

  • Practice sales techniques or customer service skills with role-playing.

Day 7: Weekly Review and Planning

• Objective: Reflect and plan.

• Tasks:

  • Prepare a weekly report summarizing sales performance and customer interactions.

  • Plan and set goals for the following week.

Day 1: Sales Calls

• Make many calls, focusing on both new and existing customers.

• Use updated scripts and techniques.

Day 2: Product Explanation

• Continuously update and refine product explanations.

• Prepare and deliver special presentations for key clients.

Day 3: Handling Inquiries

• Address 20-30 inquiries weekly.

• Regularly update responses and knowledge base.

Day 4: Sales Target Achievement

• Consistently work towards a weekly target, adjusting based on performance.

• Monitor and report on sales metrics.

Day 5: Relationship Building and Follow-Up

• Make follow-up calls and build relationships with existing customers.

• Update CRM with interaction details.

Day 1: Sales Calls

• Make many calls, focusing on both new and existing customers.

• Use updated scripts and techniques.

Day 2: Product Explanation

• Continuously update and refine product explanations.

• Prepare and deliver special presentations for key clients.

Day 3: Handling Inquiries

• Address 20-30 inquiries weekly.

• Regularly update responses and knowledge base.

Day 4: Sales Target Achievement

• Consistently work towards a weekly target, adjusting based on performance.

• Monitor and report on sales metrics.

Day 5: Relationship Building and Follow-Up

• Make follow-up calls and build relationships with existing customers.

• Update CRM with interaction details.

Day 1: Tasks Completed

• Made many as you can for sales calls to prospective clients from the provided lead list.

• Explained the benefits of the new fiber solution package to all existing customers.

• Clarified the installation process and timeline for the new fiber package.

• Difficulty in reaching decision-makers during the holiday season.

• Learnings/Notes:

  • Adjusted the pitch to emphasize time-limited offers to create urgency.

Day 2:

• Tasks Completed:

  • Followed up with 10 prospects from the previous day's calls.

  • Conducted a detailed product demonstration over the phone with 3 interested customers.

• Customer Inquiries Handled:

  • Addressed concerns about the durability of the product.

• Challenges:

  • Some prospects expressed price concerns.

• Learnings/Notes:

  • Developed a strategy to highlight the long-term cost savings of the product.

Day 3:

• Tasks Completed:

  • Researched and compiled a list of all new leads given.

  • Made 10 follow-up calls to potential clients.

• Customer Inquiries Handled:

  • Explained the differences between two service packages.

  • High competition from other providers offering similar services.

  Day 4: Sales Target Achievement

  • Consistently work towards a weekly target, adjusting based on performance.

  • Monitor and report on sales metrics.

  Day 5: Relationship Building and Follow-Up

  • Make follow-up calls and build relationships with existing customers.

  • Update CRM with interaction details.