First Day report duty ( 9am - 5pm )

Each trainee is given a work uniform, a name tag, and employee handworkbook.

I was assigned to four departments: F&B, Housekeeping, Front Office, and Sales & Marketing.

A briefing were conducted by Ms. Aifa (HRM) for new trainees regarding regulations, leave, and MC throughout the internship.

A site visit hotel such as the staff cafe, staff parking area, Streats Cafe, and the staff locker area

First day in F&B department, Duty rosters Venue Royal Hall ( 4pm - 12 am)

Buffet Ramadan Koperasi AKNB and BSN ( 80 pax )

Always smile when interacting with customers and welcoming them.

Fulfill their needs, for example, bring tissues, provide a baby chair.

Duty rosters venue Streats Cafe 4 pm -12 am

Buffet Ramadhan (118 pax )

Briefing with the HOD and supervisor on reprimands, including time management, task completion, and working independently.

Duty rosters Royal Hall 3pm-11pm (30 pax )

Arrange table setting before guest arrival

Attend to guest needs and requests, for example provide extra cutleries

Duty rosters Royal Hall 3pm-11pm (80 pax )

Buffet Ramadhan Nik Auto Key Sdn Bhd & Persatuan UMNO Kelantan

The ladle of gravy falls to the floor; the solution is to replace it with a new one

OFFDAY

Duty Rosters venue SkyView 4 pm -12 am

Buffet Ramadhan ( 120 pax )

Identify the Ramadan buffet menu by categorizing food tags, such as six main dishes and other side dishes

Duty Rosters venue Streats Cafe 4pm -12 am

Buffet Ramadhan (132 pax)

Identify the number and position of each table before the guests arrive. For example, Table No. 40 is in the private room.

This makes it easier to guide guests to their tables.

Duty rosters venue Streats Cafe 4 pm -12 am

Buffet Ramadhan (110 pax )

Set up tables according to standard table settings.

Arrange tableware and ensure cleanliness of service area

Duty rosters venue Streats Cafe 4 pm -12 am

Buffet Ramadhan (106 pax )

Wiping all the utensils for the preparation on the next day

OFFDAY

PH NUZUL

Duty Rosters venue Streats Cafe 4pm -12 am

Buffet Ramadhan (126 pax)

Wiping the glasses cleanly before the event start (5 rack )

Stacking the glasses at beverages station

Duty Rosters venue Streats Cafe 4pm -12 am

Buffet Ramadhan (130 pax )

Identity what are the buffet Ramadhan menu and searching for the food tag

It has more 30 menu buffet Ramadhan

Duty Rosters venue Streats Cafe 4pm -12 am

Last day Buffet Ramadhan (130 pax )

Wiping table and buffet area

Wiping cutleries and organize it at their place

PH HARI RAYA AIDILFITRI

Streats Cafe 3pm -11 pm

Wipe the coffee cup and saucer, then arrange them neatly on the tray

Assist the guest in carrying their plate if their hands are full

Ask the guest if they need anything else

PH HARI RAYA AIDILFITRI

Streats Cafe 3pm -11 pm

Organize plates and bowls according to their types

Wipe cutleries, coffee cups, and tea cups

Welcome and greet customers every time they enter and leave the restaurant.

Streats Cafe 3pm - 11pm

Greet customers and take their orders

Ask if they would like cold or warm water

Serve water and maruku while they wait for their dishes

Streats Cafe 3pm - 11pm

Welcoming and assist customers to the table

Give menu book and taking order

Explain the menu ingredients when customers asked

Streats Cafe 3 pm-11 pm

Wiping all the equipment with dry cloth

Organize cutleries at their places

Prepare pocket napkin folds for cutleries for room service

Streats Cafe 3 pm-11 pm

Half-day training session:

OFFDAY

Streats Cafe 7 am - 3 pm

Breakfast time 6 :30 - 10: 30 am

Each guest must give a breakfast voucher before entering

Check and mark the room numbers of guests who attend breakfast on the guest breakfast list.

Streats Cafe 7 am - 3 pm

Clearing using tray

Learn how to provide a fruit basket service by placing it on the guestroom table with In-Charge Hairy (only for Accor membership guests)

Streats Cafe 7am-3pm

Prepare and topping up required cutleries such as tea spoons, coffee spoons and Chinese spoons for the next day’s breakfast

Streats Cafe 7 am - 3 pm

Setting table for Western Set 10 pax in private room

Clearing breakfast then setting buffet for lunch 11:30 am until 2 pm

Streats Cafe 3pm -11 pm

Wiping coffee and tea cup

Searching food tag for lunch menu's

Excuse myself when clearing dirty plates and glasses from the guest's table.

Streats Cafe 3pm - 11 pm

Setting up breakfast for the next day

Turn off switch buffet area in electrical room

Turn off plug for toaster, soup station and coffee machine

Streats Cafe 3pm -11 pm

Topping up glasses for beverage and arrange at the beverage station to prepare for the next day

Topping up mugs for coffee and arrange it

Streats Cafe 3pm - 11pm

Setting up the table properly

Event Townhall & Hari Raya Open House 2 pm - 5 pm ( SkyView level 20 )

Clearing at SkyView after the event

Last day in F&B department, Streats Cafe 3pm -11pm

Organize by types of cutleries

Wash and soak the wiping cloths with soap overnight.

OFFDAY

First day in housekeeping department and En. Shahrul Nizam as a HOD of housekeeping manager

Level 11 , 13 & 17 ( c/o 14 m/u 4 )

Everyday shift ( 9am - 5pm )

Briefing every morning regarding of update of the day

Identify and remember the arrangement of items in the room.

Know the names used in bed making, for example: bed sheet, duvet, pillow case and more

Level 10 ,12 & 14 ( 16 rooms )

Start with cleaning the bathroom using dirty cloth

Wiping bathroom until dry and wipe all surfaces properly

Level 9, 12 & 17

Bed making of check out room (Double Bedroom)

Check if there’s any stain and replace it with another one if it has a stain.

Level 11 & 13 ( c/o 14 m/u 8 )

Clean the toilet using a brush and Mr. Muscle if there is any dirt such as feces.

Wipe the water off the walls, floor, and shower area until dry using discarded

Level 11 & 13 ( c/o 9 m /u 13 )

Topup the items like two toothbrush, sanitary bag, vanity kit and shower cap

Level 11 & 13

Wipe the table thoroughly to ensure it is clean and tidy

Arrange all items in their proper places

Add such as pens, notepads, and the rating form.

OFFDAY

Level 7 & 17

Towels and pillowcases must be ensured to have the same color

Spray the freshener to keep the room smelling nice before the guest checks in

Level 15 & 16

Open the mini fridge to check if there's any foods in there and throw away them

Wiping inside and outside of mini fridge using wet cloth

Organize the tray after wiping

Level 10 & 15

The final step is to vacuum the entire room to ensure the floor is clean

Fire drill exercise 11 a.m to 12 p.m. Go down the stairs immediately when the fire alarm sounds.

Level 11, 13 & 15

Remember the bed making step start with bedsheets, duvet and pillow

Identify bedsheets by tagging which are red for single bedsheets and green for queen bedsheets and red for king bedsheets

Two towel on top of the shelf

Replace the used towel with the new one in stayover rooms

PUBLIC HOLIDAY LABOUR DAY

OFFDAY

Level 10 & 14

Check if there's any trash in dustbins

Throw away trash and replace with new plastic trash

Level 10 & 14

Put the ironing board back in its place.

Put the iron back in its place and tie the wire neatly.

Level 11 & 13

Wiping sink basin mirror using vision spray and cloth

Scrubbing sink basin if there's any yellow stain using magic sponge

Level 11 & 13

Organize the items

Topup complementaries such as white sugar , nescafe, creamer , brown sugar ,and tea lipton

Level 8 & 18

Matching the color of pillow case

Check if there's any stained before bed making

Level 11 & 13

Plug the wire and switch on the water dispenser

Clean the water dispenser tank to remove yellow water stains

OFFDAY

Level 11 & 13

Cleaning tools to make sure cleanliness of rooms and toilet

Magic sponge for multi purpose like scrubbing sink basin

Floor 11 & 13

Joining activity like cup tower challenge

Accor purpose week at 8:30 am until 10 am

Floor 9 & 12

Check and throw away extra water from the water dispenser tray

Fill the water dispenser with at least 5 liters of water.

Wiping dust on it

Floor 9 & 12

Vacuum every corner of the rooms, including toilet, back of the door and back of curtains

Check again to make sure there’s no hair left behind

Level 10 & 14

Fold the laundry bag neatly into a square shape

Place it on top of the safe on the right side

Retro Party Annual Hi -Tea organized by ISKB

Department Performance, karaoke competition, grand lucky draw and more

A lively event with delicious buffet food

Strengthened the relationship among 100+ staff

OFFDAY

PUBLIC HOLIDAY WESAK

Level 10, 14 & 15

Wiping tv frame everyday to make sure free from dust

Remote control function smoothly

Level 9, 12 & 14

Don't disturb ( DND ) Card hang on back of the door

Guest need to place the blue side for make-up room and red side for DND

Level 15 & 16

Wiping head bed everyday make sure clean from dust

Switch on the light at the both side of the bed

Level 9 & 12

Organize chair and wiping the table

Placing welcome card on top of the bed after done bed making

Check and refill hair, body and face soap

Level 10 & 14

Last day housekeeping department

Meeting room at level 8 ( 801 - 810) JAKIM from 22 May until 25 May

Spray freshener at every room and wiping tv frame

Streats Cafe 10 am - 6 pm

Western set 10 pax at 12 pm

Setting table as dome set for 10 pax

Serve white rice in bowl and serve ice cordial in water pitcher

Streats Cafe 10am - 6pm

Clearing breakfast at 10 :30 am and setup for lunch ready at 11:30 pm

Clearing lunch at 2:30 pm

Streats Cafe 10 am - 3 pm

Fill in the water tank for coffee machine

Topup full cream milk in mini fridge for coffee machine

Wiping glass and arrange it

OFFDAY

First Day in Sales n Marketing

Know the introduction of sales and marketing

Study the steps include in sales procedure

Streats Cafe 7 am - 3 pm

Remove container to clean coffee grounds

Switch off plug coffee machine after end of breakfast time

Today's Event (breakfast, lunch & dinner)

Streats Cafe 7 am - 3 pm

Clear the buffet breakfast and proceed to set up the buffet lunch

Make sure ready by 12:00 PM

Check if the beverages have decreased and refill them, for example refill orange juice and fresh milk

Streats Cafe 5 pm - 1 am

Seafood & BBQ Night 7 pm - 10 :30 pm

Inform kitchen to refill main course and other dishes

Topup bb plate at BBQ station

Topup dessert plate at dessert station

Streats Cafe 7am - 4pm

Clear breakfast and then set up for lunch (150 pax)

Check for available wiping items in the steward area

Glass racks are ready, begin wiping and place them at beverages area

Streats Cafe 7 am - 3pm

Searching food tag for lunch menu

Excuse myself when clearing dirty plates and glasses from the guest's table

PUBLIC HOLIDAY AGONG'S BIRTHDAY

Product knowledge about ISKB include hall capacity, total of rooms, room rates , facilities and more

Inspection of hall with HOD Mr. Fikri

Assigned to compile the BEO document and then give it to the F&B and kitchen department

Lobby Greeter 8 am - 9 am

Greeting guest and give information when they ask . Ex - guest asked where's cafe and its at Level P

Open the door and press the elevator for guest

Learn the 4 types of quotation include meeting, residential, room accomodations and social event

Make a quotation for AGROBANK ( social event Hi Tea )

Quotation for social event and residential package

Learn about daily event report including STR and daily report

Update "Today's Event" on whiteboard a day before event (before end of shift, 5pm )

OFFDAY

PUBLIC HOLIDAY HARI RAYA AIDILADHA

PUBLIC HOLIDAY HARI RAYA AIDILADHA

OFFDAY

Write a name on envelope for receipt / invoice

Make a quotation residential package

Distribute BEO to F&B, Kitchen and Finance department a day before event

Key in database of BUMITRA MALAYSIA (549 travel agents)

Include Name, Gmail, company's name , no.office and no.tel

Quotation for Room Accomodations (GOVT RATES) Jab Pengairan dan Saliran NS, Penjara Bentong and Kementerian Sains, Teknologi dan Inovasi

Quotation for Residential Package UMK

Blast introduction/ promotion of ISKB through Gmail send to BUMITRA MALAYSIA

OFFDAY

OFFDAY

Telemarketing promotion of ISKB include Seafood & BBQ Night , fine dining, express set and western set

Start with make a 20 calls promoting the menu, price and speciality

Make Corporate Rate

Continuing telemarketing, promoting ongoing promotion at ISKB

Doing Proforma for past events more than 60 BEO from month JAN to MAY

Make a quotation for Room Accomodations ( Government Rate )

Last day at Sales and Marketing Department

Update Today's Event on whiteboard

Continuing Telemarketing at 11 am -12 pm and calls more than 20 phone no.

Doing revised proforma and revised breakdown

First day at FO department

Studying Standard Operating Procedure (SOP)

SOP about Telephone Etiquette important to increase guest satisfaction

Cutting and stapler voucher breakfast 'Hong Yi Holidays' for 2 days 20 & 21 June

In total 36 voucher breakfast

Learning how to answer phone calls and handle customer questions

OFFDAY

Update profile for check in guest ( ID, address, mobile phone, and email )

Organize file in order by room numbers

Arrange the pre-check-in documents in files by room number.

Pre Check-In Process: Check the key room status to confirm whether it is still active or already deactivated.

Write the guest's name on the Welcome Card (for ACCOR membership)

Welcome drink available for guest at morning until evening

Wiping tabletop of welcome drink

Wash and wiping used glasses and put it back at unused tray

Prepare room key for group arrival Schlumberger ( 10 rooms )

Verity room key status and prepare breakfast voucher

Replying customers chat via business WhatsApp regarding room bookings

'Luggage Down' guest's luggage using hotel luggage trolley

Prepare breakfast voucher for group arrival JPJ MALAYSIA check in tomorrow 27/6 - 29/6 ( 2 days and 1 night )

Prepare pre check-in for booking through AGODA and online booking

OFFDAY

Morning shift : checked out guests before 12 pm

Prepare group arrival for SMKA Syeikh Abdullah Fahim

ETA 4 pm and above , fill in the details like name, IC and phone no. then give to them key room

Assigned to handle and assist with the group arrival process (JAHEIK, JPJ N9 & USM PP)

Answer guest phone calls and fulfill their requests (ex. req for towel, prayer mat, tissue roll, and others)

Preparing breakfast vouchers for group arrival

Activating room keys

Welcoming and assist guest for today's ongoing event

Wiping the tabletop and organize the glasses

Make sure the lobby is tidy, always tidy up the sofa provided in the lobby

Checking in and checking out guests

Editing guest profiles upon check in

Sending welcome cards to the guest room

Last day as a trainee at ISKB

Assist VIP guests Akim & Majistret (ETA 4pm)

Prepare and serve a welcome drink for refreshment

Provide hand towels to guests using tongs

Bring a tray to collect the used hand towels

OFFDAY

CLAIMED PH AWAL MUHARAM