Hotels and the Guest Experience by https://padlet.com/sophie_seeger/xth2dabaui8w Annotated Bibliography en-us 2019-10-16 09:49:23 UTC 2025-09-29 01:03:58 UTC hello@padlet.com https://padlet.com/sophie_seeger/xth2dabaui8w/wish/400623586 Ragunanan, S. (2018). Three new hotel trends being driven by the experience economy. Retrieved from https://www.bizcommunity.com/Article/196/580/179311.html
These days, it is really important for hotels to create a memorable experience for customers so that they can compete and exist in this changing world.
The first trend is to create different selections that are friendly to children, which is an effective way to attract modern parents. The second trend is generating unique experience in accordance with a balanced purpose regarding society, environment, and economy. The last trend is designing hotels in a way that can help people staying at hotels sharing spaces and memories together.
In conclusion, a unique experience tends to exceed the expectations of the guests and hotels should create great guest experience in today's’ hotel industry.

 (Thao Tang, Ly Doan)
]]> 2019-10-22 00:35:17 UTC https://padlet.com/sophie_seeger/xth2dabaui8w/wish/400623586 McKenney, S. (2015). The boutique and lifestyle hotel report 2015. Hotelanalyst. Retrieved from http://hotelanalyst.co.uk/wp-content/uploads/sites/2/2015/05/boutique-hotel-report-2015-sample.pdf https://padlet.com/sophie_seeger/xth2dabaui8w/wish/400624741 This report aims to address the notion of the boutique hotel by analysing some key innovative features.  It then reviews and distinguishes boutique hotels characteristics which differ from the standard hotel concept. The concept of boutique hotels and added value is examined. Additionally, the report gives a thought on social media and its usage in the boutique and lifestyle sector. Finally, current trends and issues that reshape the hospitality industry are discussed.

(Hoa Cao, Chloe Nguyen)]]> 2019-10-22 00:39:43 UTC https://padlet.com/sophie_seeger/xth2dabaui8w/wish/400624741 Name: Annie Nguyen and Ashley Truong Antonio Azevedo (2010), Designing a unique and memorable experience co-creation and the “surprise” factor. Retrieved from http://eds.a.ebscohost.com/eds/pdfviewer/pdfviewer?vid=0&sid=5b66ca44-3046-477e-9a7c-f0026b96a308%40sdc-v-sessmgr01 Supplying the differential experience is regarded as the core foundation to create a good impression for customers (Lenderman, 2016). Moreover, having a good relationship between consumers and hotel services is the way to increase fulfillment as they expect (Fuch and Weiermair, 2004; Stockdale, 2007). In addition, according to Blichfelt (2007) and Kylanen (2006), experience means customization for a variety of people. This article indicates the close relation of theoretical and practical framework to adjust the hotel operation based on customers’ demand. https://padlet.com/sophie_seeger/xth2dabaui8w/wish/400632472

]]> 2019-10-22 01:07:00 UTC https://padlet.com/sophie_seeger/xth2dabaui8w/wish/400632472 https://padlet.com/sophie_seeger/xth2dabaui8w/wish/400658830 IBC(2016),Four Ways to Build a Truly Unique Independent Hotel Brand.Retrieved from https://www.ibchospitality.com/build-independent-hotel-brand/
Independent hotel brand building is essential for distinguish your hotel from all the others and developing an identify for hotel markting strategy is a must for targeting specific clicents and encouraging guest loyalty.Moreover,there are four ways to build an independent hotel band:1.Firgure out who you are,it all starts with a story is better.2.Key message development.use your backstory to select keywords you want to define your independent hotel brand.3.Effective public relations and marketing.4.Be consisitent with your effects.
(Shen,Huang)]]> 2019-10-22 02:45:39 UTC https://padlet.com/sophie_seeger/xth2dabaui8w/wish/400658830 Emerald.com. (2019). Hospitality trends: opportunities and challenges | Emerald Insight. [online] Available at: https://www.emerald.com/insight/content/doi/10.1108/WHATT-07-2018-0047/full/html [Accessed 22 Oct. 2019]. The main purpose of this paper is to summarize the trends and suggestions for the hospitality sector, identified by a number of authors and publications.The trends have been collected and analyzed using a method of content analysis. The words and phrases were classified a posteriori into four main categories: technology, tourists, and marketing operations. In this generation, technology has huge influence in hotel area. Also, the customer’s trend has change to looks for meaningful local experiences and personalized services. (Allen, Rinzin) https://padlet.com/sophie_seeger/xth2dabaui8w/wish/400826924 2019-10-22 13:03:47 UTC https://padlet.com/sophie_seeger/xth2dabaui8w/wish/400826924 Torres, N.E., Fu, X., & Lehto, X. (2013). Examining key drivers of customer delight in a hotel experience. A Cross-cultural Perspective. 36(2014), 255-262. Retrieved from: http://dx.doi.org/10.1016/j.ijhm.2013.09.007 https://padlet.com/sophie_seeger/xth2dabaui8w/wish/402415851
Every hotelier aims to provide service and meet the customers’ expectations. This study examines the factors that drive a delightful customer experience in the hotel industry from a cross-cultural perspective. The researchers conducted extensive semi-structured interviews with guests from different nationalities and asked them their personal key drivers of customer delight. They have concluded that while some universal service elements are still relevant in making providing a delightful experience, guests from different cultures can also be delighted by different services and amenities. Hence, hoteliers have to delight their guests and provide great experience from cross-culture perception since sometimes one specific thing they can delight a guest; however, the other guests may not feel gratified as they expected.

Jacqueline Bulawan | Nearyroth Veasna


]]> 2019-10-25 06:03:23 UTC https://padlet.com/sophie_seeger/xth2dabaui8w/wish/402415851 https://padlet.com/sophie_seeger/xth2dabaui8w/wish/402417428 Annotated Bibliography
Gordon, J. (2007). Redefining elegance (training at Ritz-Carlton). Human Resource Management International Digest, 15(6). doi: 10.1108/hrmid.2007.04415fad.003.

As the Time magazine made “You” the person of the year (2006), Ritz Carlton saw this as an opportunity to associate “You” with “Wow”. It essentially meant engaging with the guest on an emotional level to create a memorable experience; the interaction was encouraged to feel natural, authentic and not scripted. The key to success for Ritz Carlton is understanding the needs of guests and having an emotional aspect of service. They also initiated Scenography which integrated the locale theme to all the Ritz Carlton properties. Mr. BIVs was also introduced so that mistakes were minimised and rectified.

(Jaismeen, Shruti)
]]> 2019-10-25 06:16:17 UTC https://padlet.com/sophie_seeger/xth2dabaui8w/wish/402417428 Agustin Jake Baniqued | Gigi Poon https://padlet.com/sophie_seeger/xth2dabaui8w/wish/402434518 Young Entrepreneur Council (February 2014). 8 Tips To Choose A Hotel For Your Next Solo Business Trip. Retrieved from: https://www.forbes.com/sites/yec/2014/02/04/8-tips-to-choose-a-hotel-for-your-next-solo-biz-trip/#674d10d81a3e

The article written by the Young Entrepreneur Council on the Forbes website is about what to consider when choosing the right hotel for the solo business men. It then gave a list of 8 reasonable things to consider when choosing a hotel, together with the reason why. Most of the items on the list are work related. They finished the article with a sensible saying "The smallest details can make a big difference. When you’re on the road, there’s no excuse for being unfocused or worse, for feeling unsafe. Choosing the right hotel is the best way to do both."


]]> 2019-10-25 07:41:35 UTC https://padlet.com/sophie_seeger/xth2dabaui8w/wish/402434518 Annotated bibliography: WHAT MATTERS MOST TO YOUR GUESTS-An exploratory study of online reviews madhumala_choubey https://padlet.com/sophie_seeger/xth2dabaui8w/wish/402491659 Reference-Cornell Hospitality Report. February`2017.Vol 17,No.4

In Hospitality industry, nowadays guest reviews are gaining much popularity as it is helpful for the hotel as well as for other guests. As when a guest posts the feedback or a review, be it a positive or a negative feedback there is always a scope for improvement as it directly links with the guest experience. A hotel can use these feedbacks to improve its facilities and other guests can read, use feedbacks to decide in which hotel they would love to go. Most of the online feedbacks are related to service, room, location, amenities and facilities. Out of these two factors, what matters the most to the customers is the service and room features which is nothing but a friendly service throughout the property and quality of upholstery's which ensures comfortable night sleeps for thr guests.

(Madhumala & Priya) ]]> 2019-10-25 11:43:40 UTC https://padlet.com/sophie_seeger/xth2dabaui8w/wish/402491659