-Higher number of employee

-Reduce time

-Consolidation

-Can communicate by phone

-Train, bicycle and manpower as delivery methods

-Low transportation cost

-Using old method of tracing and tracking

-Late delivery due to apply consolidation (they wait until the spaces are fully utilized)

-Goods are easy to defect because their packaging method are not appropriate 

-They preferred to use train and bicycle as their main transport

-The quality of their management has been approved by ISO 9001:2000 certified

-They work hard together to increase income because if one person work less their income will reduce 

-Faster delivery demand by customer nowadays make them out of date

-Risk of goods may defected or been stolen is high during the delivery

-Waiting time increase for customer because they have to wait the train arrival before they transferred and the high population of people use the train affect the waiting time

1)SUMMARY 

 

From this video, we known their business important in their country. They used the concept JIT ( JUST IN TIME) which is right quality, right place, and right time. The business delivery the all meal at offices, school, and scholarship. They  delivery their meal by local train, bicycle and manpower. Overall their customer around 200,000 (people and student school) per day. Without the cooperation the work not can be working and that  income is reduced. Also the business can reduces cost of transportation. 

 

2)SWOT ANALYSIS 

* STRENGTH  

-  The crowded popularity of population is the important because the highest demand will get more profit. 

-Their have own business and have many members to get customer and delivery on that time 

-The cooperation in one team is the most important in their business. 

 

* WEAKNESS 

-Their not to have knowledge about technology which is six sigma (highly structured and effective data method which is the eliminate defects in different business process) 

- The business not have schedule delivery from their customer. 

-The business places not comfortable and unstrategies 

-The received their order from customer only through call and message and not  have the right information. 

 

* OPPORTUNITIES

- The business is good of high population and the people at there can get job. 

-Can satisfied customer demand because their delivery the all meal at right time. 

-Facilitating the population either in busy and hungry. 

* THREATS 

-Their business can will not be able to request to demand from customer  demand when technology is progressing. 

-Their not have knowledge for record the all order and demand from customer. 

- Their do not know to arrange the business  proper (from order, received order,  transportation and delivery) 

STRENGTH

 

The Dabbawalla have 5000 members that works as delivery man. All members cooperate each other to achieve customer satisfaction.  They provide 400000 lunch box only for 3 hours. The Dabbawalla transportation cost is low because the do not need fuel. The use Train, bicycle and Manpower to deliver the meal to customer.

                                    
WEAKNESS

 

 They depend on train schedule to deliver the lunch box. If the train delay, the delivery time will be increase and not achieve customer satisfaction. Manpower  will be decrease when they have deliver many lunch box and they need rest for a while. So, The delivery will be delay. 

 

OPPORTUNITIES

They could collaborate with other caterer to deliver a wide variety of meals such as Chinese Food. They also could generate revenue by promote other caterer products that they deliver and wide range publicity. In addition, booking service through online, social network and SMS could further expand the business.

THREAT

The train timing will change anytime, So they will get problems to delivery on time to all customer. The transportation

only use manpower and all member need a good stamina to bring the lunchbox without ruining the meals. They also have competitors such as fast food and small restaurant interfere their business. 

Teamwork , discpline and honesty in their work to delivery the lunch box. This, operation is working well with the a right time management  and the delivery is very accurancy that use just in time concept. The dabbawalla using the low operational cost to delivery the lunch box. Its using fool proof delivery model thru color coding. Customer always satified with their service.

Weakness

This dabbwalla required a highly dependent upon mumbai  transportation such as local train service. Its, limited access to education because the limits of members to the others job. It also, has a limited fund flow for the association.

Oppoturnities

The dabbawalla use booking or service to get the lunch thru the email and SMS. Its, tie up with the catering to serve variety of meals such as, diet food and food for fasting. This dabbawalla can expanding their network in other cities. 

Threats

The dabbwalla indirect competition is being faced from caterers like maharaja community. It aslo has threat indirect from the fast food and hotels. Changing in time  alsomay dificult to deliver at the right time.

SWOT ANALYSIS:

1) STRENGTH 

2) WEAKNESS

3) OPPORTUNITY

4) THREAT

SWOT
1)STRENGHT
-MANY MANPOWER AND WORKERS
-ON TIME DELIVERY TO THE CUSTOMER
-TEAMWORK TO CARRY OUT THE TASK OR WORK
-LOW COST BECAUSE OF THE TRANSPORTATION METHOD

2)WEAKNESS
-LACK OF TECHNOLOGICAL USE
-NOT HAVE SPECIFIC LABELING ON THE LUNCHBOX
-LACK OF TRANSPORTATION METHOD 
-LACK OF HANDLING METHODS

3)OPPORTUNITIES
-MANY EMPLOYMENT  OPPORTUNITIES
-THEY CAN ATTRACT THEIR CUSTOMER BY UBER OR GRAB
-THEY ALSO CAN ALSO ATTRACT TOURIST TO USE THE SERVICE
-THEY CAN COOPERATE WITH OTHER COMPANY SUCH AS FOOD SERVICE PROVIDED

4)THREATS
-THEY WILL HAVE TO COMPETE WITH OTHER COMPANY WHO PROVIDE THE SAME SERVICES
-THE  OTHER WHO COMPETE WITH THEM USE THE MODERN TECHNOLOGY CAN EFFECT DEBBAWALA BUSNESS.

 

 

Based on the video that we have seen, it showed one company named Dabbawala that started their business since 1890 which is produce meal delivery service in Mumbai. They delivered  the meal especially for those are officer and at school. Generally , they used a bicycle, railway train and man power as their method to make the food arrived at the right customer and the right time. This company also give facilities to customer make their order easier by providing a website and through phone call.

Everyday they start their routine in delivery by collect all lunch box using bicycle, after that they will leave their bicycle at train station for exchange the transport to train. When they reach at the destination, they will bring the meal with the bicycle that already there for their use to the next trip. Beside that, they are ensure to reach at the customer on the right time to satisfy them.

-Can reduce variable cost for the company: they are using bicycle and train as their main transport so that they are able to avoid cost for fuel,toll, and others.

-Provide an unique and rare service: the way they delivered the meal make a differentiation from others and name of company is attractive.

-High of teamwork between the employees: the workers very discipline in making sure the meal will send on the right order, right customer and right time even they have to across the busy city

-Used Just-In-Time method; can be seen when they only make a delivery once get direct order from customer

-Less safety for workers: they are not using the right equipment to place the meal and for delivery, that effected the lack of safety

-Too dependent on Mumbai local train: they don’t have their own transport of company for delivery

-Low fund for company expand: less revenue in progressing their business (transportation, others facilities)

- No fixed routes: they able to change to other short way if necessary because they are using bicycle and train so that they can avoid from traffic jam.

-Operational cost is low: they do not have a lot of equipment to reach customer satisfaction, beside they are provide service rather than produce product/goods.

-Change timing from customer: customer are able to change the delivery time anytime, the employees need to followed the time given by customer.

-Compete with other fast food delivery(KFC,McD): fast food companies like KFC, McD and others are already stand strong and well known by most of customer. That make they have to struggle more to compete with other competitors.

In conclusion, from this video we know that dabbawala is a job that a person in the Indian city. Its located at Mumbai local street. This dabbawala business was started in 1890. The president of dabbawala is Raghunath Medge. This job has only 5000 employees.Their job is to carry and delivery freshly made food from home in lunch boxes. They working in a team to delivery 400,000 lunch boxes everyday with using bicycle, train and manpower. 

3)SWOT :
 Strength 
1.    They working in team work. 

2.    Discipline and honesty. 

3.    They always use time management and punctual 

4.    They also using concept of just in time which are they only cook when have a demand. 

5.    They used service delivery of six sigma standard. 

Weakness 
1.    Equipment that they used is limited 

2.    Place of employment in an area full of people and crowded. 

3.    Environment area is not clean. 

4.    This working does not have a save place to work. 

5.    ood packaging is not appropriate. 

Opportunity 

1.    They can expanding their business in other cities with their own website.

2.    They can using a van for their main transportation. 

3.    They can open their own stall to place the stuff. 

4.    They can introduce new variety of food. 

 

Threat 
1.    Competed with fast food and other restaurants. 

2.    Only delivered at home culture.