IT1866-01 Project Team1 by Tan Wei xing https://padlet.com/tanweixing40/xr0qw14gtxdtccbr Made with the best of intentions en-us 2022-11-30 05:44:29 UTC 2022-12-11 12:21:06 UTC hello@padlet.com https://padlet.net/icons/png/1f42f.png Brief description tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050700
  • Business name
  • What products or services it provides, and for who?
  • Who are the main users of the web app?
    • ]]>     2022-11-30 05:44:29 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050700     SGMart tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050701 Online grocery store for busy adult. Attractive discounts and reward points for every dollar spent.]]> 2022-11-30 05:44:29 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050701 Identify at least 5 key functions that are required in the web-app of the business tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050702 - User / customer / staff
    - Products / Services
    - Cart
    - Orders, wish lists
    - Customer service, feedback, loyalty program, etc
    - Inventory
    - Suppliers
    - Reports - sales, inventory, staff, customers...
    - Admin, ...]]>     2022-11-30 05:44:29 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050702     Briefly describe the function tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050703
  • What is the purpose of the function?
  • Describe its workflow, process
  • Identify Classes/objects involved in the function
    • ]]>     2022-11-30 05:44:29 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050703     Classes/objects involved in each function tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050704 - Class name
    - Brief description
    - Attributes
    - Methods]]>     2022-11-30 05:44:29 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050704     Product Listings tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050705 - Shows a variety of products for users to see
    - Users are able to see more information about them (e.g. description, amount, etc)
    - Users can choose them with specifications (eg qty) and add them to cart ]]>     2022-11-30 05:44:29 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050705     Class Product tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050706 gets and sets product information that displayed on the catalog listing

    Attributes: 
    - name
    - description
    - price

    Methods:
    - accessors and mutators

    ]]>     2022-11-30 05:44:29 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050706     Cart tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050707 2022-11-30 05:44:29 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2403050707 Purpose of the features tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2410356599  Staff:
    1. Send the products that customer order to the seller so that seller can prepare to deliver.
    2. Create Invoice to compile all orders made by the customers into one bill for user to review and make payment.
    3. Send notification to customer to notify them the order payment is successful.

    Customers:
    1. Create orders or cancel order to allow customer to select multiple products and input the quanlity in the shopping cart and also let them to input their address, pick up date and time and contact number at the checkout point.
    2. Make payment to pay online to input their card number or using paynow. Pay the total amount according to the invoice order that they selected their products.
    3. Fast processing speed which accept online payment quickly and securely will gets transferred from a customer's account to a retailer's account.
    4. Confirmation of order receipt and wait the product to come.

    ]]>     2022-12-06 08:42:43 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2410356599     Workflow,process tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2410357172
  • Order/Payment Management - Select Payment Methods or scan QR Code → Key in card number → Confirm Order → Cancel Order  → Payment Success


    • ]]>     2022-12-06 08:43:27 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2410357172     Brief Description tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411718329 2022-12-07 05:48:57 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411718329 Features tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411718453 Staff:
    1. Pick up call or reply email
    Customers:

    1. Make feedback and rating when the order is completed and is allowing customer to skip the review as some of them might feel troublesome.
    2. Self-Service Portal - Customer can go to the website to find related answer quickly from the available repository of Frequently Asked Questions.
    3. Customer can send email or call to help.

    ]]>     2022-12-07 05:49:06 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411718453     Workflow tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411719521
  • Customer Service - Customer call in/ Email/ Initiate Live Chat→ Create Ticket → Is problem resolved → Escalate to Manager → Can resolve ticket →Cancel Order/Refund → Close ticket

    • ]]>     2022-12-07 05:50:15 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411719521     Class Delivery tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411720190 To send the product to customer location that they requested.

    Attributes:
    -delivery_number
    -delivery_date
    -delivery_status

    Methods:
    -accessor and mutators]]>     2022-12-07 05:51:01 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411720190     Class Ticket tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411720625 To represent an inquiry, complaint or request for help by the customers.

    Attributes:
    -ticket_number
    -status
    -comment

    Methods:
    -accessors and mutators]]>     2022-12-07 05:51:32 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411720625     Class FAQ tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411720898 To let customers get help from the website to solve their issues through answers and questions.

    Attributes:
    -FAQ_number
    -question
    -answer

    Methods:

    ]]>     2022-12-07 05:51:51 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411720898     Class Feedback tanweixing40 https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411721252 To get feedback from customer when the order is completed.

    Attributes:
    -order_number
    -rating
    -comment

    Methods:
    -]]>     2022-12-07 05:52:16 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2411721252     Features https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2416760600 1. Staff/User sign up
    2. Staff/User login
    3. Password Reset
    4. OTP Verification
    5. Remember Me
    6. Delete Inactive accounts]]>     2022-12-11 12:17:09 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2416760600     Workflow / Process https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2416762219 User enters website - User can create an account - User enters email and password to login - If email and/or password is wrong, user is forced to key in again - If failed attempt > 3 times, prompt reset password - If email and/or password is correct, user is logged in]]> 2022-12-11 12:21:06 UTC https://padlet.com/tanweixing40/xr0qw14gtxdtccbr/wish/2416762219