e.g. Ben, your safari tours look so exciting and adventures, with all the wild animals and landscapes! It's no wonder you have so many great reviews from your clients

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e.g. How's your day going so far?

Hope you're having a great day! How did your recent campaign go?

Ohh, you just started working with Wix? How do you find Wix so far? Please share your experience :)

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I can see that you've created a website for cricket association. Can you tell me more about the current goals you have for your website?

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I can see that you've created a website for cricket association. What are your plans on attracting audiences from multiple locales to your site?

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• check user's account and site to get to know them and their business

• turn on active listening and actually pay attention to the details  (on the site, during the conversation, etc.)

• be curious and ask Impactful questions if needed

• use those details you have gathered to personalize your conversation (by mentioning user name/rephrasing the guidelines/visualizing your instructions/mentioning user's site and domain/refer to your site and business type observations )

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I especially love the pet portraits, do you offer commisions for your clients?

How do you typically plan to attract more commercial or residential buyers?

How did your recent event go that you organised through Wix events?

I love how you were initially inspired by working with local sustainable brands, and how it's still the centre of your ethos even with working with such big brand names.