• Understand team knowledge needs

• Monitoring of Team knowledge needs

• Support with coaching and tutoring

• Maintain knowledge base with any new material

• Arrange frequent training sessions

• Centralise all media into the knowledge base

• Have knowledge in different formats tailored to different learning styles

• Familiarise new employees with knowledge base from day one

• Active listening - Verbal and non verbal

• Questioning - Direct, passive, probing and leading

• Interpersonal skills - Rapor building, energy matching, person interest, paraphrasings, empathy

• Personal presentation - Adapt to situational and environmantel needs

• Confidence

• Charisma

• Follow up after intial contant

• Mental note taking - Remeber key aspects of the conversation and of the person. Use it later for follow up

• Lastin impression - Do or say something that leaves a positive lasting impression. Make yourself memorible

• Questioning - Direct, passive, probing and leading

• Interpersonal skills - Rapor building, energy matching, person interest, paraphrasings, empathy

• Empathy

• Note taking

• Questioning - Direct, passive, probing and leading

• Interpersonal skills - Rapor building, energy matching, person interest, paraphrasings, empathy

• Adapt content based on impotance of email and its intented use/purpose

• Structure and formating

• Organisation

• Company policies

• Active listening - Verbal and non verbal

• Questioning - Direct, passive, probing and leading

• Interpersonal skills - Rapor building, energy matching, person interest, paraphrasings, empathy

• Personal presentation - Adapt to situational and environmantel needs

• Confidence

• Note taking

• Miniute recording

• Engage with topics

• Open discussion

• Attendence on time

• Advance communication for meeting prep

• Task tracking

• Project management

• Attendance

• Feedback

• Q&A

• Reporting

Skills

• Consistency

• Direct questioning

• Identification of wants vs needs

• Understanding of cross department structure

• Organisation

• Prioritisation

• Independent and teamworking

• Monitoring and maintaining

• Esculation

• Collaboration

Collaboration through team efforts is one way to directly counter this situation. Collboration is key to ensuring everyone has a shared understanding and is confident in their work abilities.

The ideal work environment is one where collaboration comes naturally and isn't driven by dictation or force. Therefore it's important to praise collaboration oftern.

The same can be said for staff. The more we learn, the greater our capacity for growth and understanding. It's down to us to stay informed and capable of not just performing our own tasks, but being able to collaborate and support out co-workers/team where possible.

The more knowledgeable a persons, to better they can engage and contribute.

Being compassionate means knowing when to offer support, listening to co-workers and engaging with content and efforts they have conbributed.

It should all be welcomed with an open mind and free from ridicule passive agression or negative comments.

• All meetings must have meeting notes or recording or transcription, avalliable to all attendees after meeting has finished

• All verbal agreements, must be communicated in writting either via email or using the communication tools

• Ask questions if you need clarification. Either in person, in writting or in private

• Ask for help. If you are facing an issue or need support, ask a co-worker or manager for help. Either verbally or in writing

• Everyone must respond within 12hrs to all forms of direct written communication. Either from DM, @ Mentions or email. Response must simply be acknowledgement of contact with either requested details or ETA from requested details

• If you need support in handling a break down in communication, esculate to management after 2 attempts have been made to rectify the breakdown

Step 1. Give praise on positive results, passion and drive of persons efforts

Step 2. Discuss problem area and impacts cause

Step 3. Highlight positive impacts and results from suggested feedback, give reasurance of persons abilities and competence

It's important to have the same information avaliable in these different formats to ensure it is understood and remembers by as many people as possible

Reading:

• Knowledge base

• Step by step guides

• Blogs

• Newsletters

• Emails

• Intranet

• Transcripts

• Meeting notes

• Messaging

Watching:

• Meetings

• VODS

• Videos

• Workshops

• Coaching/Shadowing

Listening:

• Audio recordings

• Podcasts

• Youtube audio

• RSS

• Radio

• Telephone

• Meetings

You much :

• Provide oppertunity for questioning

• Give reasurrance

• Provide constructive feedback

• Provide deeper understanding or elaboration on topics that seem to be misunderstood. Do this verbally and in writting

With the aid of task tracking software and frequnt sync meetings, there will be times when you notice a co-worker is either struggling, falling behind, frequntly abcent or failing to communicate.

In these instances you should:

• Reach out and ask for deeper clarification of issues your co-worker is facing

• Identify any areas you can offer support competently without it impacting your workload

• If you are unable to offer support, identify a source that could provide support

• If an area of support is identified that neither of you can tackle, nor is a source of support obvious, esculate to management so that dependancies and impact of struggle can be assessed and potentially resolved

Collaboration through team efforts is one way to directly counter this situation. Collboration is key to ensuring everyone has a shared understanding and is confident in their work abilities.

The ideal work environment is one where collaboration comes naturally and isn't driven by dictation or force. Therefore it's important to praise collaboration oftern.

You must:

• Identify areas where collaboration occured

• Identify the impacts and achievements of that collaboration

• Openly and privately praise the teams efforts, being sure to thank them and highlighting the impacts they have made to the business and work environment overall

• Implementation of an award system would also help

Because of this you must:

• Set REALISTIC deadlines and timeframes for each person individually and mutually agree.

• Maintain agreed upond progress updates within the correct communication tool

• Do not continuously or needlessly contact or harrass a co-worker unless absolutely critical. Even in those situations, allow time for them to respond

In task or project management tools you should:

• Frequently update with short overviews of actions taken

• "Mention" the impacted parties wherever needed

• Tie in dependant tasks to ensure visability of ther overall contribution to the larger goal

In emails you should:

• Avoid lengthy paragrapghs

• Structure and format content into easy to read sections

• Elaborate and go into detail only when requested or needed

in meetings:

• Stick to the agenda

• Avoid deviations

• Stay concious of meeting length

• Follow up outside of the meeting for topics not critical to the meeting and area's that individuals needed deeper clarification

You must:

• Always provide links within task/project management tools, to resources used, completed work, in-progress work and collaborative members who may also be able to provide details

• All shared data needs to be kept within a central location online, structured by department and access limited to only those who need access (control link permissions)